[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They never said why they lied and everytime I ask for a supervisor noone would come to phone and when they come they Lie about calling back I talked to or diferent ones an all of them was full of lies I talked to the I guess senior vice president about situation only thing he had to say was sorry for wrong information this company is full of lies dont know how to treat customersI would not recommend anyone to use this company every one has nasty attitude like u owe them some we dont owe yall anything Regards, [redacted] ***
To Whom It May Concern:In response to the following letter issued 05/10/2016, it is the Company’s standing that We responded to the insured within a timely manner as the following information indicates:Policy Information History:10/07/Non-Payment Cancellation/Reinstated with payment 10/07/ Non-Payment Cancellation/Reinstated with payment10/07/Non-Payment Cancellation/Reinstated with payment 10/07/Non-Payment CancellationPer call made to company 10/19/insured was informed of the information requiredNo response was received the insured at that timeNew application requested on 02/19/Sent to applicant and no response received at that timeApplicant called 04/25/15:to see if application was received, we had not received information and applicant was given email address of [redacted] Applicant called again 04/29/14:and application was refaxed to applicant at ###-###-####Received emailed application on 05/04/2016, application and forms not signed Application reviewed by Underwriting Department and declined Letter emailed to applicant on 05/05/2016Applicant spoke with Senior Underwriter and explained declined application on 05/06/2016Thank you,Heather M***Grundy Worldwide a division of Philadelphia Indemnity
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They never said why they lied and everytime I ask for a supervisor noone would come to phone and when they come they Lie about calling back I talked to or diferent ones an all of them was full of lies I talked to the I guess senior vice president about situation only thing he had to say was sorry for wrong information this company is full of lies dont know how to treat customersI would not recommend anyone to use this company every one has nasty attitude like u owe them some we dont owe yall anything Regards, [redacted] ***
To Whom It May Concern:In response to the following letter issued 05/10/2016, it is the Company’s standing that We responded to the insured within a timely manner as the following information indicates:Policy Information History:10/07/Non-Payment Cancellation/Reinstated with payment 10/07/ Non-Payment Cancellation/Reinstated with payment10/07/Non-Payment Cancellation/Reinstated with payment 10/07/Non-Payment CancellationPer call made to company 10/19/insured was informed of the information requiredNo response was received the insured at that timeNew application requested on 02/19/Sent to applicant and no response received at that timeApplicant called 04/25/15:to see if application was received, we had not received information and applicant was given email address of [redacted] Applicant called again 04/29/14:and application was refaxed to applicant at ###-###-####Received emailed application on 05/04/2016, application and forms not signed Application reviewed by Underwriting Department and declined Letter emailed to applicant on 05/05/2016Applicant spoke with Senior Underwriter and explained declined application on 05/06/2016Thank you,Heather M***Grundy Worldwide a division of Philadelphia Indemnity