James Allen, Contractor

Complaint: ***
I am rejecting this response because Awning Design's comments are not accurateAwning Design returned twice in 2013, not several times, to apply sealant, and both times it failed to stop the leaks After we called and emailed numerous times, we finally met with *** *** in August of He said he'd be sending an installer to take a look - no appointment was scheduled with us and no one came to fix the leaksOur follow up phone calls and emails in September also did not result in an appointment We sent *** *** an additional follow up email in October, but received no response Yesterday (May 12, 2015) *** *** called to schedule an appointment for the week of May 18th for the installer, *** to add flashing *** *** says he will get back to me with a date and time for the appointment when he has spoken with *** about scheduling It remains to be seen whether the appointment is made, kept and if the work that will be done finally fixes the ongoing leaks.
Sincerely,*** ***

We have been out to the customers home and re caulked the downspout by the gutter where the leak occurredThis should takecare of the issue

Awning Design staff has returned to this clients home several times since the initial installation in 2013 to examine and add sealant to the areas where dripping was identified at the section where the flat panel aluminum awning makes contact with the roof line and by the gutter where water...

drains. We want our customers to be satisfied and will set up a time to return and make every attempt to alleviate the issue.