I had an error code on my van that pointed to a transmission issueI decided to get an assessment from a few shops in townI've never been to James Auto Center and decided to give them a tryJames read and explained the diagnostic results with me in the carThe code pointed to a torque converter issueTo be sure of what the root cause was, James and I did two test drives and he also searched a professional database related to this issueThe diagnosis was that the root cause was a design flaw in the valve bodyThe best fix involved a transmission that has the redesigned valve bodyThey gave me an estimate that would include a nationwide guarantee for parts and laborHowever, James recommended that since the issue appears to be intermittent I could give it some time and watch itI know I could replace the transmission and have more peace of mind but I'm glad I came to James Auto Center to get an honest assessment
I found this site by reading reviews now I want to give mine. I was so very pleased with the knowledge, service and care I received from this business. I work for a company that encourages us to give that 1% more in what we do with great customer service and I am here to say that's what I found with this company. I was taken through every step of my vehicles needs ( yes both car and truck broke down in a week and half ) and I learned so much of what I can do to care for them. They are both older vehicles and I want to keep them. I am a female who needed someone to care and work them me. Sum it up I now have an auto repair place that will know me and my vehicles and one I trust to help me keep them as long as I can. Thank you James Auto Center!
I had an error code on my van that pointed to a transmission issueI decided to get an assessment from a few shops in townI've never been to James Auto Center and decided to give them a tryJames read and explained the diagnostic results with me in the carThe code pointed to a torque converter issueTo be sure of what the root cause was, James and I did two test drives and he also searched a professional database related to this issueThe diagnosis was that the root cause was a design flaw in the valve bodyThe best fix involved a transmission that has the redesigned valve bodyThey gave me an estimate that would include a nationwide guarantee for parts and laborHowever, James recommended that since the issue appears to be intermittent I could give it some time and watch itI know I could replace the transmission and have more peace of mind but I'm glad I came to James Auto Center to get an honest assessment
I found this site by reading reviews now I want to give mine. I was so very pleased with the knowledge, service and care I received from this business. I work for a company that encourages us to give that 1% more in what we do with great customer service and I am here to say that's what I found with this company. I was taken through every step of my vehicles needs ( yes both car and truck broke down in a week and half ) and I learned so much of what I can do to care for them. They are both older vehicles and I want to keep them. I am a female who needed someone to care and work them me. Sum it up I now have an auto repair place that will know me and my vehicles and one I trust to help me keep them as long as I can. Thank you James Auto Center!