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James Auto, Ltd

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Reviews James Auto, Ltd

James Auto, Ltd Reviews (3)

NEVER BUY A VEHICLE FROM HERE! At first, the saleswoman Anna seemed very nice and was charming with her cute Russian accent. Do not be fooled by this!! The customer service was only a distraction to the lemons that are all sitting out on the lot, looking brand new and shiny. She even showed me a report of a clear diagnostic check...this woman was incredible, had an answer for everything. She has a crooked smile to go with her crooked company. The third day after I bought my vehicle, as is, it broke down and I had to get it towed. Then again, a week later and I paid a mechanic to fix one of the major problems. Then, a third time two weeks after that!! I called and complained after the first time, and Anna the Crook told me it was not her problem anymore because I already signed for it and bought it "as is". Please be warned, never buy a vehicle from this disgraceful place!! I personally know 6 people in Norwich area who have bought cars that were no good as well.

+1

Review: I put a 500$ deposit on a car,, this was in October 2014..after about two weeks I called back and asked the owner [redacted],

For my money back

She is

Refusing to

Pay me backDesired Settlement: Refund

My

Money

Asap

Review: The company does not allow you to test drive the vehicles because they have not undergone safety inspections prior to selling. They refuse to put the vehicle through safety inspections for you to test drive. I have not so good credit, and this buy here pay here place was the only place that approved me through a bank so I could rebuild my credit. I felt like I had no real choice even if I didn't approve of their business practices. I bought a [redacted]. It took them nearly 4 weeks to send it through their shop for their safety inspection. They put on new tires on the car, but had not balanced them or aligned them. The check engine light was still on when I got it, and the code for it said random engine misfires. There was a loud ticking or clicking from the engine which was not present when I originally looked at the car. The windows didn't work when I got the car. When I called them to speak to someone about them fixing it the way they should have for the amount I paid for the vehicle, I was told they didn't have a mechanic. When called again a week later, I was told the shop was closed due to the weather even though they answered the phone at the place of business. When I called a third time a week later, I was given the run around and the person I needed to talk to wasn't there. Each time I called, I was hung up on. The last time I was hung up on, I had called back 5 minutes later and they had started to screen my calls and left the answering service to pick up. During these 3 weeks, I visited the shop several times to talk to someone about getting my car fixed like it should have been, and I kept getting shooed out the door. I had taken the auto loan to purchase the $8000 vehicle, expecting an $8000 vehicle. Instead, I had received an unsafe vehicle worth about $3500.Desired Settlement: Full repairs needed for the [redacted] (to be diagnosed and repaired by a certified mechanic, my preference being at [redacted]) OR a total of $4000 off the total amount of the loan for terrible business and service.

Consumer

Response:

I was informed that the window regulator was already put in the vehicle. I will see about the tires tomorrow, and pick up the car. I will work with [redacted] about the timing chain after the complaint is resolved. At this time, I would like to say that the complaint is resolved with an agreement between [redacted] and myself. Thank you very much.

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Description: Auto Repair & Service, Auto Dealers - Used Cars

Address: 380 W Thames St, Norwich, Connecticut, United States, 06360

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