James C. Hamilton, Incorporated

We were first notified of *** ***'s complaint in early May and would like to address his complaint.On December 4, 2007, *** *** purchased two office chairs from our businessHe picked the chairs up in early January *** *** contacted us earlier this year regarding service for the
caster wheels on one of the office chairs*** *** explained that two of the caster wheels had broken since his purchase in We explained to *** *** that replacement caster wheels are not covered under our warranty because they are a wear-and-tear item, similar to a automobile tiresOver time, the caster wheels will wear out with useThere is not a material defect with the caster wheelsWe provided a cost to *** *** for replacement caster wheels. At the time of *** ***'s purchase, our warranty terms were as follows (see attached Terms & Conditions PDF):*** ***’s merchandise is warranted for years from the delivery date and applies to use onlyMerchandise defective in material or workmanship will, at our option, be repaired, replaced, or the amount paid used as a store credit.DECOR DOES NOT WARRANT: The wearing quality and/or color fastness of wood, marble, slate, leather, and fabrics.*** *** believes he should get the wheels at no cost and believes they are covered under our warrantyWe stand behind our productsHowever, our warranty does not cover the wear-and-tear that occurred to *** ***'s caster wheels over the past nine yearsIf *** *** would like to purchase the caster wheels for the amount indicated, he can bring his office chair to our workshop and we will install them at no charge.Please let me know if I can be of further assistance.Most sincerely,Drew H***, Owner + VP Sales***@danedecor.com |

We were first notified of [redacted]'s complaint in early May and would like to address his complaint.On December 4, 2007, [redacted] purchased two office chairs from our business. He picked the chairs up in early January 2008. [redacted] contacted us earlier this year regarding service for the...

caster wheels on one of the office chairs. [redacted] explained that two of the caster wheels had broken since his purchase in 2007. We explained to [redacted] that replacement caster wheels are not covered under our warranty because they are a wear-and-tear item, similar to a automobile tires. Over time, the caster wheels will wear out with use. There is not a material defect with the caster wheels. We provided a cost to [redacted] for replacement caster wheels. At the time of [redacted]'s purchase, our warranty terms were as follows (see attached Terms & Conditions PDF):[redacted]’s merchandise is warranted for 25 years from the delivery date and applies to normal use only. Merchandise defective in material or workmanship will, at our option, be repaired, replaced, or the amount paid used as a store credit.DECOR DOES NOT WARRANT: The wearing quality and/or color fastness of wood, marble, slate, leather, and fabrics.[redacted] believes he should get the wheels at no cost and believes they are covered under our warranty. We stand behind our products. However, our warranty does not cover the wear-and-tear that occurred to [redacted]'s caster wheels over the past nine years. If [redacted] would like to purchase the caster wheels for the amount indicated, he can bring his office chair to our workshop and we will install them at no charge.Please let me know if I can be of further assistance.Most sincerely,Drew H[redacted], Owner + VP Sales[redacted]@danedecor.com |

Review: I ordered an upholstered bed from [redacted] in May of 2012. The piece was not delivered until December of 2012. Before delivery, I was informed by [redacted] that the piece had been damaged during transport. Since the piece had taken so long to deliver, I was instructed by [redacted] to accept the damaged piece and they would handle repair of the upholstery at their expense. It has now been four months since we received the piece and it is still not repaired. I have contacted [redacted] and the owner, [redacted], multiple times by both phone and email to no avail. They have now completely stopped responding to my inquiries about when/how they intend to fix this piece.Desired Settlement: Dane Decor should arrange and pay for repairs to the damaged bed in a prompt and communicative manner.

I ordered an upholstered bed from [redacted] in May of 2012. The piece was not delivered until December of 2012. Before delivery, I was informed by [redacted] that the piece had been damaged during transport. Since the piece had taken so long to deliver, I was instructed by [redacted] to accept the damaged piece and they would handle repair of the upholstery at their expense. It has now been four months since we received the piece and it is still not repaired. I have contacted [redacted] and the owner, [redacted], multiple times by both phone and email to no avail. They have now completely stopped responding to my inquiries about when/how they intend to fix this piece.