James D. Julia, Inc. Reviews (4)
Buyer beware. Unfortuantely I trusted the reputation of [redacted] auctions and I purchased a painting from them which has been determined to be a fake. In as much as I take responsibility for my own mistake, I relied on [redacted]s to represent reliable works of art. Upon simple analysis, the signature clearly does not match. I bought the painting almost 10 years ago but only recently learned of my mistake and was unsuccessful selling it back at a [redacted] auction in 2012. Oh well, buyer beware and don't assume [redacted]s auction house has done any homework of their own or that their good name means that they can't also represent artwork of questionable origin. Live and learn...
Review: Recently purchased at from [redacted] at auction was a bright gold pineapple chandelier from the 1930s, described as having six arms with one small leaf missing. What arrived however was a greenish-colored chandelier with eight arms with a large leaf missing.
This is strong advice beyond the normal complaint. I won an extremely rare unused original enamel sign in perfect condition from Julia in their last auction, paid 2x over market prices just to have it. Though I told myself to take the 3 hour drive to pick it up, I reluctantly decided to trust their "strict packaging procedures", as the piece would likely arrive in the next day via [redacted], which it did. When it got here the sign was significantly damaged, not because of [redacted], the box was normally handled, but Julia miserably failed at packaging the sign anything close to how they should have. In fact, their packaging procedures are a completely embarrassing, and they charge you top dollar for the materials and their time, yet only to fail in dramatic fashion, and they ruined what was a rare perfect piece that cannot be repaired restored, its value is lost. Now to be fair Julia did apologize in many ways, but their "form" letter for the reply apology was actually addressed to a different person's name than my own! The point is, maybe these guys know how to do an auction, but their organization is dysfunctional and incompetent. They know how to acquire valuable items to auction, yet they are extremely deficient in actually delivering an item won, which for an auction company is humiliatiing to say the least. In the end I got my refund, but there is a deep emotional loss for having to return an item due to their own handling. Therefore, if you do plan to bid to win an item, do not suffer as I have, and all the run around to get a refund, you don't get to charge them back for all your time wasted, go to the aucton and pick the items up as this auction house is completely incompetent. Now I say this because I am a packaging expert, and this company does not even know what "proper dunnage" even means, and this operation is handling very valuable items. Best of luck, but try to avoid if possible.
TERRIBLE Customer Service.
James D. Julia, Inc. Rating