James Dooner Mattress Company

I had an absolutely insulting and unprofessional experience at the Hazleton, PA location (West Broad Street 18201)I work incredibly hard and have never been treated so poorly and regretted giving my money to such a subpar companyI was met with blatant rudeness and indifference for an experience that was riddled with their mistakesThey treated me like I was an inconvenience when they failed to provide their service and strung me along for weeksStart to finish, it was a horrendous experienceEvery employee I dealt with was extremely discourteous, from the initial tax preparer rolling her eyes and loudly sighing because she felt so inconvenienced, simultaneously texting and yelling across the room to the manager who was complaining about other customers and their cases out loudI was told that my state taxes needed to be completed by a regional manager and that I would be contacted when completedAfter waiting weeks and getting no response, I called to get a status and was met with yet another abrupt person who brushed me off and told me that I would need to come to the office to get an updateWhen I stopped in same day, concerned, I was met with more of the same- impolite people who informed me that my tax prep was put on hold because it was flagged but they could not tell me why because there was no manager or anyone else who could tell me what the issue wasThere was no apology or explanation just ignorance; they were annoyed that I was asking about the state of my unfinished taxes that I paid for two weeks agoI later received a call from a manager telling me that my taxes were incorrectly inter-office filed and put in a flagged pile and because of that, they had not been processedThey told me that it would be another weeks to completeWhen I returned to the office to do the signatures, I was met with more unprofessionalism, with employees discussing inappropriate things of a sexual nature, which was just icing on the cake of a completely bizarre ordealNeedless to say, I will never use Jackson Hewitt ever again Just because I am looking for an affordable service does not mean I should settle for the incompetence and disrespect Jackson Hewitt gave me