James E. Nancarrow, P.C., Attorney

The services were provided obviously*** told me himself the transmission was working properlyNow he wants $when the job was $Greed is not something I normally see from another business but here it isI have been in business since February of and have had several instances
where the electronics failAnd we have always found the problemPatience and persistence is required but no permitted by this customerThe warranty clearly states no refundThe issue can and will be resolved if we are allowed to do our job at no additional cost to the customerThe problem only seems to happen on the highway after two hours of drivingVery difficult for us to duplicate this problemThis is not our first rodeo and will not be our lastAce transmission stands behind our warranty and will not stop until the problem is addressed We have a+ and star ratings to prove itAce transmission will be happy to resolve the issue given the chanceThank you to everyone involved and or affectedGod bless and good day

Complaint: [redacted]
I am rejecting this response because: We gave them three different chances to fix the issue and the issue was NOT fixed. We had to take it somewhere else and even the new company stated that the work that wasdone was substandard and the cooling unit that was replaced was again, substandard. I am not asking for anything more than what we paid for, however since you decided to hotrod OUR vehicle around without our permission (found children's toys in it as well) we should. We want back what wepaid you for that we did not receive.
Sincerely,
[redacted]