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James Heating & A/C

1733 Giles Road, Lexington, North Carolina, United States, 27295-8192

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James Heating & A/C Reviews (%countItem)

I had another HVAC in Lexington to look at my five year old unit that they installed and didn’t fill good about what I was seeing and hearing and asked them to close and leave. It cost me $250 for a bad vibe.
I called James Heating & Air, and was the best move I could have ever made. They furnished all new parts under warranty, Freon was half the price and billed me for installation , instead of having to pay up front to the other vendor made me do.
Great company ??

This is the best heating and air company in this area. They sell the best, and their service is excellent. They come when they say they are coming. Their rate is in line with other companies in this area.
Most of all, they are honest.

I was in need of a heating and air company to look at my Heat pump system and tell me what was going on with it or if it was time to get a new one. A friend of mine told me his buddy worked for James Heating and Air so I called them. When I spoke with the representative on the phone I was told there would be a $75 service charge which I agreed to. When the guys arrived to do the service they told me the service charge would actually be $85 because of where my house was located. This didn't really make me happy but they were already there and it was cold outside and my heat pump needed some attention. After they checked my system out they put what they said was 2 pounds of freon in same without telling me how much it was. I asked after the fact how much and they told me they didn't know but they would send me a bill. After they left the heat seamed to be working better. An hour later the heat stopped working again. I called back the next day and they sent the same two guys out again. They put on a new defrost switch which they told me would cost around $40. I thought this was weird that they new that price but didn't know how much the freon was. It all made since when I received my bill about a week later. They charged me $85 a pound for the freon they didn't even ask me if I wanted or not. That's $170 for something that didn't even work and yes that's on top of the $85 service charge and the $40 for the defrost switch and I still have a heat pump that doesn't work. I was in talks with them about putting in a new system so when I sent the money in to pay the bill (yes I always pay my bills) I also included a letter to the owner telling them how upset I was at the lack of communication and how I wasn't treated fairly. I was expecting a response of some kind but I didn't receive one. They just cashed my check and never called me back. I hope this review was helpful... stay away from James Heating and air unless you just like paying lots of money for nothing.

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Address: 1733 Giles Road, Lexington, North Carolina, United States, 27295-8192

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+1 (336) 853-8611

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