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James J. Brown & Son Company

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James J. Brown & Son Company Reviews (5)

We have been in contact with Mr*** and addressed his concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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*** *** *** *** * *** *** *** *** *** *** *** *** We did receive check and keys on
Monday, but still very upset how this business is run!!

Customer claims door dent was created by our detail staff and was not disclosed to her We have documented evidence that this is not the case.The vehicle was acquired with the flaw documented in a condition report on JUL The vehicle went through cosmetic reconditioning on JUL
to include dual action buffer polish,eliminating any concealment by dirt Flaw was visible to the customer on the day of sale.Despite this, we have coordinated with the customer and a repair facility to have corrective work completed

Unfortunately, due to ineffective internal communication on our part, we did deliver poor service to the [redacted]  We have been in contact with [redacted] apologized, and are working to find him a suitable substitute vehicle.[redacted] visited near closing on [redacted] and were...

considering purchasing a particular unique vehicle.  [redacted] were uncertain about purchasing that evening.  [redacted] said that they would call the next day to let us know if they would like to proceed with the purchase.  [redacted] our General Sales Manager, stated that the discussed price would be honored.  [redacted] his salesman the next day to say that he indeed would like to purchase the vehicle.  [redacted] was out of the office and forwarded the message on to the sales manager.  The sales manager on duty did not get the message and did not mark the vehicle as held.  Because we price our vehicles with a discount from average market price up front, to clearly communicate the value to our customers, our used vehicles sell quickly, with an average of 18 days.  On [redacted] another customer, seeing the value, came in to purchase the vehicle the [redacted] were interested in just before the [redacted] returned.We understand why the [redacted] would be upset.  They missed the opportunity to purchase a unique vehicle at a fantastic price.  We dropped the ball.  We strive to be as transparent as possible and provide our customers not only great vehicles, but the trust and confidence in us. 
[redacted] on the phone and communicated the same message.  We are looking for a suitable substitute vehicle at a similar price point for the [redacted]

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