James J Tate Consulting Services

The business has responded Please see below:Dear Sir We at the Howard Johnson Inn are committed to guest service and always work as per the industry norms and our brand standards.We take pleasure in addressing our guest concerns and resolving them as the situation demandsThe procedure followed in renting the room is very simple .The room when it becomes vacant ,the house keeper does her job and there after a supervisor checks the room paying special attention to room cleanliness and working of the equipment.Once the supervisor is satisfied then he tells the front desk that the room can be rented,If by oversight anything is left out that would be taken care by front desk agent as the need be [redacted] checked into a room,However, he realized that the power plug was loose and that being the reason the fridge ,microwave and Television were not working.The front desk person went to the room and plugged it and everything was functioning as it was supposed toNext morning the guest checked out and the room was given to housekeeping for cleaning.The guest returned to hotel after 1-hours of check out claiming that some keys were left behind.The front desk agent gave a key to enter the roomThe guest took literally minutes closing the door.This being beyond reasonable time the supervisor went and knocked on the door which the guest thought is inappropriateThe guest used the room and facilities and checked out at the check out time and wants a refund which we feel is out of reasonOur management and staff are always committed to resolve customer concerns and our endeavor is always to make the guest stay comfortableWe did contacted our head office and the guest and regretted the incident even though ,the hotel was not at faultFor any further clarification please do not hesitate to contact ###-###-####

The business has responded.  Please see below:Dear Sir We at the Howard Johnson Inn are committed to guest service and always work as per the industry norms and our brand standards.We take pleasure in addressing our guest concerns and resolving them as the situation demands. The procedure...

followed in renting the room is very simple .The room when it becomes vacant ,the house keeper does her job and there after a supervisor checks the room paying special attention to room cleanliness and working of the equipment.Once the supervisor is satisfied then he tells the front desk that the room can be rented,If by oversight anything is left out that would be taken care by front desk agent as the need be. [redacted] checked into a room,However, he realized that the power plug was loose and that being the reason the fridge ,microwave and Television were not working.The front desk person went to the room and plugged it and everything was functioning as it was supposed to. Next morning the guest checked out and the room was given to housekeeping for cleaning.The guest returned to hotel after 1-2 hours of check out claiming that some keys were left behind.The front desk agent gave a key to enter the room. The guest took literally 45 minutes closing the door.This being beyond reasonable time the supervisor went and knocked on the door which the guest thought is inappropriate. The guest used the room and facilities and checked out at the check out time and wants a refund which we feel is out of reason. Our management and staff are always committed to resolve customer concerns and our endeavor is always to make the guest stay comfortable. We did contacted our head office and the guest and regretted the incident even though ,the hotel was not at fault. For any further clarification please do not hesitate to contact ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The hotel is really on the defensive to write a letter rewriting the actual events and blaming me, the consumer for their ineptness.  Needless to say I did not spent 45 minutes in the room after check out time or use the facilities. I could have used the facilities in the lobby.Wyndham Resorts , however, contacted us , apologized for the rude behavior we encountered, and did offer us some compensation which we accepted. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:We have received your response to our investigation of the facts and careful analysis of the incident. We are concerned about it and we regret the incident and assure you best of our services on your next visit.