James L. Chitty Jr.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This is getting so tiresome with these emailed arguments! The windows have cold drafts that blow curtains on windy days and are cold to touch on channels on both sides of windowsI've proofed many, many times with pictures from & the heavy frost on the windows, plus showed your road guy the drafts at the channelsThe closer I walk to window, the colder the air gets on cold days! I've tested drafts with smoke incenseI have to use rope caulk to try to stop drafts and windows are so cold, the rope caulk freezes as well which I have been using since 2006/2007!! I almost called contractor yesterday because he wanted to see frost for himself which there was again yesterday, but I'm so sick & tired of the drafty, frosty windows and listening to excuses, I thought hell with itI'm done listening to their excuses! Owner John looked at his contractor Tom and said I'm not listening to what he was saying about condensation That's like calling the kettle black! I've complained about these windows since the first winter This isn't something that just happened with these cold drafts from the channels! I'm done with these defective windowsUnlimited Incjust doesn't want to except they have a defective product even when their own workers admit it by viewing air leaks from looking inside to the outside and admitting there should have been some sort of insulation on the bay window I purchased, which he said was the factory's fault! My main objective now for all who read Revdex.com sites to give it thought before they purchase these windowsI pretty much made up my mind to try out a better quality windowI'll buy one-two at a time as a trial next springI will add once again, no one including Weather Lock contractor gets heavy frost on his windows which he tells me he has same windowsHow can you argue with what your contractor & employee that admits to not having frost & another employee that sees air leaks and no insulation? Humidity in my home is no higher that anyone I know! No one I know has a drafty, frosty window that I know! As I said on previous email, contractor *** [redacted] told [redacted] that "MR [redacted] HAS SOME VALID POINTS!" Which quickly changed when both he & [redacted] was hereAt this time, my fingers are cold in my own house! My wife wears a blanket watching TV every night, which no one should have to do in their home to feel comfortable!!!!I'll never agree with Unlimited on the excuses they have on these defective windowsAll I can do is repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat what I've been saying since 2006! [redacted]

Customer has been complaining of air infiltration and condensation for several yearsUnlimited, Inc and the contractor have been to the house on several occasions to check the windows and installation Unlimited has made efforts to work with the homeowner and improve his experience and impression of his windows The following is a write up of our latest experience with the homeowner: “Today 12/9/2014, I met with the homeowner and the contractor at the home in question The contractor was there earlier this year and removed and reinstalled a window to double check for proper installationThe results of our inspections are that humidity levels in the house are between 35% and 40% I attempted to explain air infiltration ratings , dew point, and condensation The homeowner stated he was not interested in hearing my explanation and continues to believe there is something wrong with our windows On 12/9, I observed with a thermometer that outside temperature was degrees Fand that the interior surface of the glass was degrees FThe meeting rails were degrees Fand the exterior wall next to the window was degrees F I attempted to show the readings to the homeowner and he told me I was wasting his time and I should leave So I left.” Unlimited, Incbelieves that the windows are in good working order The reason for his condensation and frost is the higher humidity in his home, relative to the colder temperatures outside He explains that February of was a time that he had excessive frost and condensation The winter of 2013/was one of the coldest on record and it was not unusual for windows, no matter the manufacturer, to experience condensation and frost For the extreme cold, humidity levels could not get low enough in homes to prevent the condensation and frost without causing discomfort for homeowners as the homeowner has explained to us that he has dealt with He does not like keeping his humidity low because he experiences shocks Unlimited, Incbelieves that the drafts he is feeling is a combination of air infiltration and convection near the window All windows have some level of air infiltration Our windows exceed the level of air infiltration that the EPA and Energy Star will be monitoring beginning in Also, as the warm moist air in his home approaches the window it cools and lowers and collects at the meeting rail and pull rail It is possible to feel that air moving and gives the impression that the window is leaking air, especially if it is extremely cold outside Email from the homeowner on 11/after we visited the home on 11/to make adjustments to the windows: [redacted] , I'm sure you are aware of by now from [redacted] that humidity/condensation is not a factor in my home and never wasYesterday [redacted] was here and did the quick fixHe had readings of 30-percent, which is a constant in my homeThe ideal humidity in a home is from to percent according to research I have doneAt this minute, my thermostat which has a humidity setting is at 32%I have known all along that humidity is not and has not been the problem with these cold drafts causing frost in outdoor cold temperaturesThe work that [redacted] did, I feel there is no changeAs I've been saying until I'm blue in the face, the majority of the cold drafts are coming from the channels on both sides of the windows and along locksAlso, as I've said many times the windows radiate cold the closer you walk to themI told [redacted] I would monitor windows after his quick fix and I can tell there has been no change in drafts coming from side channels Using common sense will tell you if you bring anything, metal, plastic, glass, vinyl from cold outdoor temperatures and bring it into a warm house, it will fog, create condensation and if cold enough like these windows during cold weather, that condensation will turn to frostIn plain simple language, these windows get so cold from outdoor temperatures and wind, they frost up and yes, when the outdoor temperatures warm up, the frost thaws, thus creating water condensation that has to be wiped dry Last week, I purchased a piece that measures both temperature and humidityI showed [redacted] what both temperature and humidity on the device when he was hereOn Monday 11/17/before Quick Fix when it was only ten degrees outdoors, I had a reading of degrees at side window channel with 31% humidityI just took another picture today with an outdoor temperature of degrees and the readings are degrees at window channel with a 29% humidity readingPictures are attachedOf course, the colder outdoors it is, the colder drafts I am getting at the windowsThis is the same window that gets the heavy frost when the temperature drops to below One of many I pictures I have taken since first Winter of Please review pictures with your boss and get back to meIf I do not hear from you in a day or so, I will be calling you or John Thanks, [redacted] There are logical statements in his email that we agree with The one we do not agree with is that he has researched and believes ideal humidity in a home is 35-50% Even at 35%, when temperatures are below freezing, that may not be low enough to prevent condensation (Please see the independent research done on the webpage I provided a link to below) It also seems that he has an understanding on why condensation forms and how his windows feel colder the colder it is outside Yet he seems to not accept the same principle that applies to bringing the cold metal, plastic, glass or vinyl inside to warm up, applies to his windows, which are made up of all of those components This website has a great write up and sites the [redacted] when determining what the humidity level in your home should be to try and reduce condensation/frost A school with a similar climate to ours[redacted] If there are further questions, I would be happy to address them.Sincerely, [redacted] Unlimited, Inc[redacted]

Based on current weather conditions, I would care to guess that the windows are currently exhibiting moisture and/or frost at this time because of the extremely cold temperatures and the "comfortable" humidity level Mr. [redacted] admits to maintaining in his home.  I refer back to the website I shared explaining moisture on windows and humidity levels in a home that cause that.  Mr. [redacted] refuses to acknowledge that being the reason for the condensation on his windows even though he acknowledges that very principle in a previous email exchange, stating "common sense will tell you if you bring
anything, metal, plastic, glass, vinyl from cold outdoor temperatures and bring
it into a warm house, it will fog, create condensation".Draftiness: All windows have some level of air infiltration.  We have had independent testing done on our products that show our air infiltration rating to be well below what the EPA recommends on an Energy Star rated product.  That same independent testing shows that we manufacture some of the most efficient windows in the country.I have addressed all that I have wished to address in regards to this matter.  Sincerely,[redacted]Unlimited, Inc.

Customer has been complaining of air infiltration and
condensation for several years. Unlimited, Inc.  and the contractor have
been to the house on several occasions to check the windows and installation.
Unlimited has made efforts to work with the homeowner and improve his
experience and...

impression of his windows.  The following is a write up of
our latest experience with the homeowner: “Today 12/9/2014, I met with the
homeowner and the contractor at the home in question.  The contractor was
there earlier this year and removed and reinstalled a window to double check
for proper installation. The results of our inspections are that humidity
levels in the house are between 35% and 40%.  I attempted to explain air
infiltration ratings , dew point, and condensation.  The homeowner stated
he was not interested in hearing my explanation and continues to believe there
is something wrong with our windows.  On 12/9, I observed with a
thermometer that outside temperature was 34 degrees F. and that the interior
surface of the glass was 64 degrees F. The meeting rails were 62 degrees F. and
the exterior wall next to the window was 65 degrees F.  I attempted to
show the readings to the homeowner and he told me I was wasting his time and I
should leave.  So I left.”
Unlimited, Inc. believes that the windows are in good
working order.  The reason for his condensation and frost is the higher
humidity in his home, relative to the colder temperatures outside.  He
explains that February of 2014 was a time that he had excessive frost and
condensation.  The winter of 2013/2014 was one of the coldest on record
and it was not unusual for windows, no matter the manufacturer, to experience
condensation and frost.  For the extreme cold, humidity levels could not
get low enough in homes to prevent the condensation and frost without causing
discomfort for homeowners as the homeowner has explained to us that he has
dealt with.  He does not like keeping his humidity low because he experiences
shocks.  Unlimited, Inc. believes that the drafts he is feeling is a
combination of air infiltration and convection near the window.  All
windows have some level of air infiltration.  Our windows exceed the level
of air infiltration that the EPA and Energy Star will be monitoring beginning
in 2015.  Also, as the warm moist air in his home approaches the window it
cools and lowers and collects at the meeting rail and pull rail.  It is
possible to feel that air moving and gives the impression that the window is
leaking air, especially if it is extremely cold outside.
Email from the homeowner on 11/20 after we visited the home
on 11/17 to make adjustments to the windows:[redacted], I'm sure you are aware of
by now from [redacted] that humidity/condensation is not a factor in my home and
never was. Yesterday [redacted] was here and did the quick fix. He had readings of
30-35 percent, which is a constant in my home. The ideal humidity in a home is
from 35 to 50 percent according to research I have done. At this minute, my
thermostat which has a humidity setting is at 32%. I have known all along that
humidity is not and has not been the problem with these cold drafts causing
frost in outdoor cold temperatures. The work that [redacted] did, I feel there is
no change. As I've been saying until I'm blue in the face, the majority of
the cold drafts are coming from the channels on both sides of the windows and
along locks. Also, as I've said many times the windows radiate cold the closer
you walk to them. I told [redacted] I would monitor windows after his quick fix and I
can tell there has been no change in drafts coming from side channels.
Using common sense will tell you if you bring anything, metal,
plastic, glass, vinyl from cold outdoor temperatures and bring it into a warm
house, it will fog, create condensation and if cold enough like these windows
during cold weather, that condensation will turn to frost. In plain simple
language, these windows get so cold from outdoor temperatures and wind, they
frost up and yes, when the outdoor temperatures warm up, the frost thaws, thus
creating water condensation that has to be wiped dry.
Last week, I purchased a piece that measures both temperature and
humidity. I showed [redacted] what both temperature and humidity on the device when
he was here. On Monday 11/17/14 before Quick Fix when it was only ten degrees
outdoors, I had a reading of 48 degrees at side window channel with 31%
humidity. I just took another picture today with an outdoor temperature of 20
degrees and the readings are 54 degrees at window channel with a 29% humidity
reading. Pictures are attached. Of course, the colder outdoors it is, the
colder drafts I am getting at the windows. This is the same window that gets
the heavy frost when the temperature drops to below 0. One of many I pictures I
have taken since first Winter of 2006. Please review pictures with your boss
and get back to me. If I do not hear from you in a day or so, I will be calling
you or John.
Thanks,
[redacted]
There are logical statements in his email that we agree
with.  The one we do not agree with is that he has researched and believes
ideal humidity in a home is 35-50%.  Even at 35%, when temperatures are
below freezing, that may not be low enough to prevent condensation. 
(Please see the independent research done on the webpage I provided a link to
below)  It also seems that he has an understanding on why condensation
forms and how his windows feel colder the colder it is outside.  Yet he
seems to not accept the same principle that applies to bringing the cold metal,
plastic, glass or vinyl inside to warm up, applies to his windows, which are
made up of all of those components.
This website has a great write up and sites the [redacted] when determining what the humidity level in your home should be to
try and reduce condensation/frost.  A school with a similar climate to
ours.[redacted]If there are further questions, I would be happy to address them.Sincerely,[redacted]Unlimited, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] This is getting so tiresome with these emailed arguments! The windows have cold drafts that blow curtains on windy days and are cold to touch on channels on both sides of windows. I've proofed many, many times with pictures from 2006 & 2014 the heavy frost on the windows, plus showed your road guy the drafts at the channels. The closer I walk to window, the colder the air gets on cold days! I've tested drafts with smoke incense. I have to use rope caulk to try to stop drafts and windows are so cold, the rope caulk freezes as well which I have been using since 2006/2007!! I almost called contractor yesterday because he wanted to see frost for himself which there was again yesterday, but I'm so sick & tired of the drafty, frosty windows and listening to excuses, I thought hell with it. I'm done listening to their excuses! Owner John looked at his contractor Tom and said I'm not listening to what he was saying about condensation.  That's like calling the kettle black! I've complained about these windows since the first winter 2006. This isn't something that just happened with these cold drafts from the channels!  I'm done with these defective windows. Unlimited Inc. just doesn't want to except they have a defective product even when their own workers admit it by viewing air leaks from looking inside to the outside and admitting there should have been some sort of insulation on the bay window I purchased, which he said was the factory's fault! My main objective now for all who read Revdex.com sites to give it thought before they purchase these windows. I pretty much made up my mind to try out a better quality window. I'll buy one-two at a time as a trial next spring. I will add once again, no one including Weather Lock contractor gets heavy frost on his windows which he tells me he has same windows. How can you argue with what your contractor & employee that admits to not having frost & another employee that sees air leaks and no insulation? Humidity in my home is no higher that anyone I know! No one I know has a drafty, frosty window that I know! As I said on previous email, contractor [redacted] told [redacted] that "MR [redacted] HAS SOME VALID POINTS!" Which quickly changed when both he & [redacted] was here. At this time, my fingers are cold in my own house! My wife wears a blanket watching TV every night, which no one should have to do in their home to feel comfortable!!!!I'll never agree with Unlimited on the excuses they have on these defective windows. All I can do is repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat what I've been saying since 2006!  [redacted]