James Lawnmower Sales & Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fine with us only if they keep their word and all this trouble could have been avoided if the dealer had better communication with its employees an bothered to notify [redacted] ? of the situation and not disregarded the repeated phone calls made by him and the bank at USAA Sincerely, [redacted] ?

We have already agreed to the customers desired settlement - which is the payoff the USAA Loan - however there has been a delay due to some underlying circumstances....In the interest of customer good-will we agreed to repurchase the vehicle from the customer and yes we have agreed to pay it offThere has never been a question that this will be doneIn fact his trade in which was a car of minimal value ( $ ) we have already written him a check for that car and he has possession of the funds The initial delay on paying off the car existed because the customer did not have possession of the NYS TitleIt had not processed yet Without title we could not take proper legal possession of the car - the customer could not sell it back to us We did believe that he understood that Upon processing by the NYS Department of Motor which only took place on January **, ( plus mailing time from NYS Motor vehicles ) the customer brought us the title and unfortunately he and his daughter ( the co-owner ) signed the title in the wrong place( see copy attached )One of the customers signed the title in the buyers area rendering the title non-negotiable and void We have double checked with NYS Motor Vehicles and a new title needs to be issuedThe title in its current state is no good and the car cannot be legally negotiated.At this point we are waiting for a duplicate title to be issued by NYS Motor Vehicles....when that title comes in and both the customer and co-owner sign it properly we will immediately pay the car off to USAA as agreed Until then our hands are tied It is an unfortunate situation but it is beyond our control at this point

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fine with us only if they keep their word and all this trouble could have been avoided if the dealer had better communication with its employees an bothered to notify [redacted] of the situation and not disregarded the repeated phone calls made by him and the bank at USAA Sincerely, [redacted]

Let's correct some facts. The customer brought the car in for an air bag module recall on May **, 2017. The parts do take time to arrive from Sweden as Saab is no longer a manufacture in business and the parts are sourced thru a parts entity subvented by General Motors who has the
ultimate responsibility for the repair.. When the technicians were in the process of replacing the air bar module they noticed the SIR light on and found a faulty contact at the air bag module. A harness had to be ordered and unfortunately it was on back order. When the part arrived it was installed and the car was returned to working order.The customer did in fact take his time in going over his car when he came to pick it upHe was observed by the service staff. He did in fact point out the rear bumper did have two indentations in it. He spoke to the service writer and the service manager who acknowledged the damage and offered to fix it at no cost to the customer. No where at this time did the customer mention damage to the front of his vehicle after his extensive review. He returned approximately a week later with the concern of damage in the front. He was told that a week had gone by and that this was not a reasonable request to have the front damage repaired because we could not with no uncertainty agree that his vehicle was damaged in the front at the dealership He did in fact have custody and control for one week and anything could have happened. If he did such a review and found the rear damage we wondered why he did not find the front damage or for that matter find the damage earlier than a week later. ***Our offer still stands to repair the rear bumper but we cannot take financial responsibility for the damage to the front of the car. If the repair to the rear bumper has already been done and the repair bill is reasonable according to know standards if automotive repair we will be happy to reimburse the customer but once again we take no responsibility for the damage to the front of the car.

We have already agreed to the customers desired settlement - which is the payoff the USAA Loan - however there has been a delay due to some underlying circumstances....In the interest of customer good-will we agreed to repurchase the vehicle from the customer and yes we have agreed to pay it
off. There has never been a question that this will be done. In fact his trade in which was a car of minimal value ( $ ) we have already written him a check for that car and he has possession of the funds. The initial delay on paying off the car existed because the customer did not have possession of the NYS TitleIt had not processed yet. Without title we could not take proper legal possession of the car - the customer could not sell it back to us. We did believe that he understood that. Upon processing by the NYS Department of Motor which only took place on January **, ( plus mailing time from NYS Motor vehicles ) the customer brought us the title and unfortunately he and his daughter ( the co-owner ) signed the title in the wrong place( see copy attached ). One of the customers signed the title in the buyers area rendering the title non-negotiable and void. We have double checked with NYS Motor Vehicles and a new title needs to be issued. The title in its current state is no good and the car cannot be legally negotiated.At this point we are waiting for a duplicate title to be issued by NYS Motor Vehicles....when that title comes in and both the customer and co-owner sign it properly we will immediately pay the car off to USAA as agreed. Until then our hands are tied. It is an unfortunate situation but it is beyond our control at this point.

Let's correct some facts. The customer brought the car in for an air bag module recall on May **, 2017. The parts do take time to arrive from Sweden as Saab is no longer a manufacture in business and the parts are sourced thru a parts entity subvented by General Motors who has the
ultimate responsibility for the repair.. When the technicians were in the process of replacing the air bar module they noticed the SIR light on and found a faulty contact at the air bag module. A harness had to be ordered and unfortunately it was on back order. When the part arrived it was installed and the car was returned to working order.The customer did in fact take his time in going over his car when he came to pick it upHe was observed by the service staff. He did in fact point out the rear bumper did have two indentations in it. He spoke to the service writer and the service manager who acknowledged the damage and offered to fix it at no cost to the customer. No where at this time did the customer mention damage to the front of his vehicle after his extensive review. He returned approximately a week later with the concern of damage in the front. He was told that a week had gone by and that this was not a reasonable request to have the front damage repaired because we could not with no uncertainty agree that his vehicle was damaged in the front at the dealership He did in fact have custody and control for one week and anything could have happened. If he did such a review and found the rear damage we wondered why he did not find the front damage or for that matter find the damage earlier than a week later. ***Our offer still stands to repair the rear bumper but we cannot take financial responsibility for the damage to the front of the car. If the repair to the rear bumper has already been done and the repair bill is reasonable according to know standards if automotive repair we will be happy to reimburse the customer but once again we take no responsibility for the damage to the front of the car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fine with us only if they keep their word and all this trouble could have been avoided if the dealer had better communication with its employees an bothered to notify ** *** of the situation and not disregarded the repeated phone calls made by him and the bank at USAA
Sincerely,
*** ***

We have already agreed to the customers desired settlement - which is the payoff the USAA Loan - however there has been a delay due to some underlying circumstances....In the interest of customer good-will we agreed to repurchase the vehicle from the customer and yes we have agreed to pay it...

off. There has never been a question that this will be done. In fact his trade in which was a car of minimal value ( $ 350.00 ) we have already written him a check for that car and he has possession of the funds.  The initial delay on paying off the car existed because the customer did not have possession of the NYS Title. It had not processed yet.  Without title we could not take proper legal possession of the car - the customer could not sell it back to us.  We did believe that he understood that.  Upon processing by the NYS Department of Motor which only took place on January **, 2016 ( plus mailing time from NYS Motor vehicles ) the customer brought us the title and unfortunately he and his daughter ( the co-owner ) signed the title in the wrong place. ( see copy attached ). One of the customers signed the title in the buyers area rendering the title non-negotiable and void.  We have double checked with NYS Motor Vehicles and a new title needs to be issued. The title in its current state is no good and the car cannot be legally negotiated.At this point we are waiting for a duplicate title to be issued by NYS Motor Vehicles....when that title comes in and both the customer and co-owner sign it properly we will immediately pay the car off to USAA as agreed.  Until then our hands are tied.  It is an unfortunate situation but it is beyond our control at this point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine with us only if they keep their word and all this trouble could have been avoided if the dealer had better communication with its employees an bothered to notify [redacted]  of the situation and not disregarded the repeated phone calls made by him and the bank at USAA
Sincerely,
[redacted]