James LoBue Plumbing

Business called and added that [redacted] had a representative call the consumer earlier in the month, offered to update his policy and backdate it to allow the repairs to be coveredAs of today, [redacted] has not heard back from the consumerOriginally the consumer had a very basic warranty, and the repairs would not be covered

We are sorry that Mr [redacted] is not satisfied with the resolution of his complaint.We diagnosed the problem at the time to be:"After investigation in the main bathroom, the tub spout had no caulk which was leakingSo, I re caulked the spoutThen, I went to the master bathroom which is located directly behind the main bath and sprayed the shower door with water and the door failedThe door needs to be replaced and this was causing the leak to the ceiling."Our investigation stopped when we found these two problemsWe did not look at the t raps and cannot state anything about there conditionI must reiterate that our company does not or will not falsely state that they performed work that they did not do