Customer received delivery on February 17, 2015, at the time of delivery our delivery team places a call in to our customer service department so an associate can speak with the customer to confirm everything on the order is received and there is nothing damaged or missing from the delivery, at the time of the phone call, the customer told our associate that he was missing a night stand, that was the only thing that was mentioned, at time of delivery, of being missingIt was then noted on the back of the delivery ticket, and also on our Customer follow up report, that one night stand was missing from the orderThere was never any talks of a missing mattress and boxspring until the customer was called for his pick up of the night stand The customer had mentioned he did not receive his mattress and box spring on the 17th, his paperwork was then pulled and there were no notations of a missing mattress and boxspring, even our warehouse staff, and warehouse manager searched the warehouse for his mattress and boxspring and it was not hereThe customer was made aware, that the only thing noted at the time of his delivery of being missing, was his nightstand, other than his one night stand, the customer received everything on his order.We have a signed delivery ticket from the customer stating he received his mattress and boxspring, even our customer service follow up report shows that everything was good with the delivery besides for one nightstand missing
Customer received delivery on February 17, 2015, at the time of delivery our delivery team places a call in to our customer service department so an associate can speak with the customer to confirm everything on the order is received and there is nothing damaged or missing from the delivery, at the time of the phone call, the customer told our associate that he was missing a night stand, that was the only thing that was mentioned, at time of delivery, of being missingIt was then noted on the back of the delivery ticket, and also on our Customer follow up report, that one night stand was missing from the orderThere was never any talks of a missing mattress and boxspring until the customer was called for his pick up of the night stand The customer had mentioned he did not receive his mattress and box spring on the 17th, his paperwork was then pulled and there were no notations of a missing mattress and boxspring, even our warehouse staff, and warehouse manager searched the warehouse for his mattress and boxspring and it was not hereThe customer was made aware, that the only thing noted at the time of his delivery of being missing, was his nightstand, other than his one night stand, the customer received everything on his order.We have a signed delivery ticket from the customer stating he received his mattress and boxspring, even our customer service follow up report shows that everything was good with the delivery besides for one nightstand missing