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James Nasella & Sons

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James Nasella & Sons Reviews (2)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Customer Service Representative needed to reschedule the appointment to Monday February 23, due to health reasons On Monday, 2/24/he arrived around 11:30am an looked at the chair and cushion area, there he found an issues within the cushion and is ordering a new one from [redacted] to replace this oneHe feels that the foam insert was no help and that the cushion just from feel alone as well as sitting comfort was wrongI am currently awaiting for [redacted] , where I understand may take a period of time to match the fabric to the rest of the furniture Being that the chair as just hit its month old, this will not be an issue, as [redacted] guarantees it for a period of one yearI feel I am going through a lot of unnecessary steps and time, and this could have all been corrected on the first visit if not for the involvement of the gentlemen interfering with the original tech's work in the first place Regards, [redacted] ***

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