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James Plumbing Repair Service

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Reviews James Plumbing Repair Service

James Plumbing Repair Service Reviews (4)

Our pricing is consistent and upfrontWe at Stramowski Heating understand that this is very unusual and we sympathize with the homeowner but we commenced and completed work at the price agreed upon and authorized by the homeownerThis was the first time Stramowski Heating was contracted by this homeowner Stramowski Heating had no history with this system and lacked specific operational knowledge about it; knowledge we attempt to get from the homeowner and through careful dissemination of a system Due to the obscurity with respect to this problem, the only way to obtain such information would be to complete the work Stramowski Heating technicians performed at the residenceUpon discernment of the north heating circuit obstruction another quote was provided with specific consideration for the work already completedThe homeowner halted any further work and prevented Stramowski Heating from getting the entire system functional again as was expected by the homeowner; notwithstanding, the original bill for services and/or products rendered remains validUnfortunately, Stramowski Heating cannot accept the offer to “split the bill” Stramowski Heating technicians completed the repairs as stated and authorized by the homeowner

On the original service call the technician did, in fact, look into warrantyHe discovered that Stramowski Heating Inc did not install his equipmentThe technician quoted the homeowner a price to repair his systemThe homeowner became apprehensive about the repair pricing and inquired about warrantyThe technician looked it up in our system and determined that the system would not be covered as we didn’t install itHe went on and informed the homeowner about our warranty policy and proceduresHe informed the homeowner that our installations come with 100% double coverage The homeowner responded to the technician indicating that he didn’t want to pay “Stramowski prices” and that he had this one(his furnace) installed for a “bargain” priceDespite his reservations the homeowner agreed to the repairOur office ordered up the part and another technician was dispatched to the home and repaired the system on a different dayThe payment was collected for the work agreed upon There will be no refund The homeowner stated that our technician “implied” that we considered other “independents” hacksI apologize for the homeowner getting that impressionI hope to clear this up nowThe reason for our warranty policy isn’t punitive in nature and it is not to diminish the perceived value or quality of any other contractor It is simply in place to honor our commitment to our customers that see the value in having a contractor who responds to their calls for service in a timely manner; those customers who invest with our company for the long termThis homeowner referred to having numerous units installed over the past years He promises of lots of “potential” future workWhat he may not know is that we hear that quite frequently from property owners who simply want work done and want it done on the cheap or at a “bargain”In order to maintain our professionalism, we MUST respond to these customers no matter what or risk a negative review for not respondingWe cannot escape it I can only respond to this complaint publicly and further educate our homeowners or anyone reading this as to why they may want to do business with a company like Stramowski Heating and why they may not want to do it the way this homeowner did To expand on the warranty “why not”, please understand the following: Most of the equipment breakdowns we see in cases like this(system installed by “independent”) are a result of improper installations Many of these installations are completed by companies without proper licensing and even without pulling permits Some are done by technicians as “side jobs”(cash jobs)I investigated this homeowner’s assertionsAnd, I was even able to run the serial number against the databases to determine how his “independent” contractor was able to install his furnace for such a “bargain” priceYou can’t just walk into a furnace distributor and buy a furnace I wanted to know moreIn this case, his furnace was not installed by an “independent”, but by a technician employed by another companyThe furnace was sold by a local distributor for cash to a technician under his employer’s account Many homeowners may think they’re saving by having work done in this fashion; however, it is instances like these that it ends up costing homeowners In some cases, it may cost far more than they expect I would recommend that anyone considering installing heating equipment in their home let a qualified professional install their system Make sure the dealer is appropriately licensed and insured and is pulling permits I hope that this homeowner is able to understand Stramowski Heating a little better and realize that we never sought to “punish” him and that everything we did was above board and transparent He had the full authority over the call He could have simply declined the repairs and called another Goodman dealer He chose to accept the repairs, wait a day, and then call looking for us to adjust our pricingIt would be immoral and unethical to change our uniform pricing for this customer and not all customers And, while I can appreciate this homeowner’s comments I do not agree with his assessment There was no deviation in our policy or procedures and; therefore, will be no refund of any type

The work Stramowski Heating performed on our heating system did nothing to resolve our heating issues I don't believe it is reasonable to ask us to pay the full amount quoted of over $1,for repairing our heat when nothing was repaired The quote stated the heating system would be repaired after the quoted work was complete We scheduled the work on those terms yet the promised results were not met Even so, we offered to split the bill to settle the dispute, but Stamowski was not interested as stated in their response We thank the for their service in attempting to assist us in resolving our billing dispute Businesses should not be allowed to misdiagnose needed repairs and then charge the customer the full price when the work performed does not resolve the issueTherefore, we will consider other avenues for resolving this dispute

I feel it would be a fair compromise if Stramowski would split the difference in the cost of the repairs We received no benefit from their work, but would still willing to pay half of what they are charging to resolve the dispute

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