Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From the response provided there clearly remains a very different interpretation of all events and commitments which were made. The one thing which is agreed upon is that Jesse verbally and also in his response has promised a full refund, which I have not yet received. I did receive a partial refund in the form of a bank check for $720 and was promised to receive the rest the following week which would have been the week of Nov. 2nd, but I have not heard anything back since the partial refund was provided two weeks ago. At this point I will only consider the claim to be satisfactorily resolved when I receive the refund in full as promised, which as outlined in initial complaint is $912, including full $900 deposit and $12 for the fee assessed by my bank for the initial refund check provided by James Pro Painting which bounced.
Regards,
[redacted]
I was contacted by [redacted] on 6/9 to spray walls above a stairway that went to the basement from the garage of her clients house. I advised of pricing and to get discounts she advised that I only needed, "hplv sprayer, tape and plastic" and that they had ladders and a plank that would already be set up...
for me to use. I advised it may take 2-3 days if this was the case for prep and clean up. As I arrived on 6/10 I had purchased 5 rolls of frog tape and two rolls of platinum blue tape along with 12 rolls of plastic and utilized them and drop clothes to tape off ceiling, wooden entry door with glass,wood at bottom of staircase, wooden stairs and entry at bottom of stairs into basement. The second day 6/11 I resumed taping, plastic and had to patch areas with joint compound on both walls. I then rolled out both walls with multi-purpose primer and still have the roller with my tools. I came the next day on 6/12 to set up a multi purpose ladder and an extension ladder with a pick in between them over the staircase by myself. I then patched more with joint compound as there were several more imperfections at the higher elevation. As [redacted] checked on progress she advised set up was not safe and that sorry for it not being set up yet properly and for me having to set up/patch and that I would be compensated. Everything was supposed to be then really ready 6/13 at 7am to spray. I showed up next day 6/13 to find out not ready. I then received message she had to leave town and [redacted] would set up and have ready. He called me at 7:16 am on 6/16 to spray. I showed up then and area was 30 degrees over 70 degree stable condition for toxic paint that can't be touched, is combustible and harms reproductive health. It caused brand new sprayer not to work and me to call paint support team per [redacted] before continuing. As I received call at 2 pm 6/17 they advised they([redacted] and client ) had another painter and that they wanted deposit backI initially asked for $600 deposit and changed due to them not wanting to give that much. I also accommodated in every way and showed up on weekend and 5 times more than I should which took extra time away from other jobs and family on the weekend. I also worked in dangerous environment and did extra work outside the scope of the contract. I was threatened by client and [redacted] at end and have a harassment report filed with [redacted] police. I would like to be compensated with additional monies associated with my time labor and travel besides the $400 deposit. I have additional pictures of the entire project, screen shot correspondence per request. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From the response provided there clearly remains a very different interpretation of all events and commitments which were made. The one thing which is agreed upon is that Jesse verbally and also in his response has promised a full refund, which I have not yet received. I did receive a partial refund in the form of a bank check for $720 and was promised to receive the rest the following week which would have been the week of Nov. 2nd, but I have not heard anything back since the partial refund was provided two weeks ago. At this point I will only consider the claim to be satisfactorily resolved when I receive the refund in full as promised, which as outlined in initial complaint is $912, including full $900 deposit and $12 for the fee assessed by my bank for the initial refund check provided by James Pro Painting which bounced.
Regards,
[redacted]
I paid Mr [redacted] $720.00 and he should get another check in mail on Saturday.
I was contacted by [redacted] on 6/9 to spray walls above a stairway that went to the basement from the garage of her clients house. I advised of pricing and to get discounts she advised that I only needed, "hplv sprayer, tape and plastic" and that they had ladders and a plank that would already be set up...
for me to use. I advised it may take 2-3 days if this was the case for prep and clean up. As I arrived on 6/10 I had purchased 5 rolls of frog tape and two rolls of platinum blue tape along with 12 rolls of plastic and utilized them and drop clothes to tape off ceiling, wooden entry door with glass,wood at bottom of staircase, wooden stairs and entry at bottom of stairs into basement. The second day 6/11 I resumed taping, plastic and had to patch areas with joint compound on both walls. I then rolled out both walls with multi-purpose primer and still have the roller with my tools. I came the next day on 6/12 to set up a multi purpose ladder and an extension ladder with a pick in between them over the staircase by myself. I then patched more with joint compound as there were several more imperfections at the higher elevation. As [redacted] checked on progress she advised set up was not safe and that sorry for it not being set up yet properly and for me having to set up/patch and that I would be compensated. Everything was supposed to be then really ready 6/13 at 7am to spray. I showed up next day 6/13 to find out not ready. I then received message she had to leave town and [redacted] would set up and have ready. He called me at 7:16 am on 6/16 to spray. I showed up then and area was 30 degrees over 70 degree stable condition for toxic paint that can't be touched, is combustible and harms reproductive health. It caused brand new sprayer not to work and me to call paint support team per [redacted] before continuing. As I received call at 2 pm 6/17 they advised they([redacted] and client ) had another painter and that they wanted deposit backI initially asked for $600 deposit and changed due to them not wanting to give that much. I also accommodated in every way and showed up on weekend and 5 times more than I should which took extra time away from other jobs and family on the weekend. I also worked in dangerous environment and did extra work outside the scope of the contract. I was threatened by client and [redacted] at end and have a harassment report filed with [redacted] police. I would like to be compensated with additional monies associated with my time labor and travel besides the $400 deposit. I have additional pictures of the entire project, screen shot correspondence per request. Thank You.