James R. Churchman, D.D.S.

Review: On August 13, 2014, I made a payment of $5,000 for an order of $10,000. Since that time, I have made a phone call to check on the status of my order and was told that all the items were not in yet. The sales associate told me that 3 other people were waiting for their tables, and that she was still waiting for flooring for herself. I asked if I had any options, such as purchasing something on the floor as opposed to waiting, and was not given the opportunity to make a change. I have had 2 calls from the sales associate since then, the latest one being the day before Thanksgiving. She could not tell me anything other than they still had not received some of the items I ordered. She told me that there were 5 others waiting for tables. I asked if she could give me an approximate time when the furniture would arrive, and she said she could not. I was looking forward to having new furniture for the holidays. Thanksgiving has come and one with no new furniture, and I have no idea if it will be here for Christmas. It is coming up on 4 months that the furniture was ordered. I was not told at that time that it might take such a long time. To me it is unacceptable to wait this long for furniture that is not custom made, especially when I was not made aware of the waiting time, nor given an option to purchase something in place of the items. At this point I would like a refund, and would like an opportunity to purchase furniture that can be delivered in a timely manner.Desired Settlement: I have waited almost four months for my furniture. I was not told at the time that it could take this long. I am very weary of waiting, and I would like a refund so that I can purchase furniture that will be delivered soon.

Business

Response:

The upholstery has been available for delivery. We were waiting on the special order tables to arrive. The tables arrived in the distribution center today, December 4th. The customer was contacted and delivery is scheduleded for December 18th.