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James Russell Roofing & Restoration

8120 US Highway 51 N STE 3, Millington, Tennessee, United States, 38053-1702

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James Russell Roofing & Restoration Reviews (%countItem)

If you need to get a roof repaired or replaced, James Russell Roofing is the company to use. Awesome pricing, great quality work, and no hassling or haggling. Chris goes above and beyond, and he treats you like he would his family. Super impressive company!

James Russell Roofing & Restoration Response • Jul 24, 2020

Thanks you Thomas for the excellent review. Our team here at James Russell Roofing & Restorations LLC. strives for perfection when it comes to pleasing our customers with superior products and most of all, QUALITY SERVICE.

Chris S, and James Russell Roofing, are a solid choice for roofing professionals. I've referred many of my clients to Chris in just the past year; they all report great outcomes from their projects working with Chris.

In an uncertain world of Roofing contractors big and small, James Russell Roofing is a sure thing!

Entered into a contract with James Russell Roofing & Rest. on May 14, 2020 with an agreement that the work would be completed on or before May 22,2020
My wife and I contacted our Insurance Co. regarding some water damage at our home. They referred James Russell Roofing & Restoration LLC. Chris S of the company came out to look at the damage and said he would send us an estimate. After receiving the estimate we agreed to have them do the work. A contract was signed on May 14, 2020 and we were told that we were on the schedule for the following Tuesday (May 19, 2020). When we didn't hear from anyone on Tuesday we called Mr. S the following day (May 20, 2020) to inquire about the start date. We were told that his crew was finishing up on another job and that he would check with them and get back with us to let us know when they would start the job. To this date, (May 30, 2020) we have not heard from Mr. S or anyone else at James Russell Roofing & Restorations. In the contract we agreed to pay the full amount upon completion of the work. Since no work was done and no money was exchanged and since it is well beyond the completion date we consider this contract "NULL AND VOID" based on Poor Customer Service, Unprofessionalism & Breach of Contract

Desired Outcome

Since there was no reasonable contact from the company we have lost confidence in their ability to do the job. RESOLUTION: VOID CONTRACT

James Russell Roofing & Restoration Response • Jul 08, 2020

Contact Name and Title: Christopher S
Contact Phone:***
I am extremely apologetic about the miscommunication and the timeliness of getting to your tasks that needed to be completed. We had a crew that was exposed to COVID-19 and unfortunately we had to quarantine the whole crew. I did have a crew that reached out to come do the work. It did put us behind but we did not want to put anyone in any danger. In the future we will try to do our best to communicate properly when these occur. we want to apologize for any inconvenience we may have caused.

I had the best experience using James Russell Roofing when having my roof replaced. Chris and his team handled everything from the beginning to end. The service James Russell Roofing provided during this process exceeded all my expectations and the quality of work is beyond measure. The roofing process was turnkey and my roof looks better than amazing. To top it off... we got a 15 year warranty including labor and material.

Everyone at James Russell Roofing does an awesome job! From John who came to meet with the claims adjuster, Chris who handled everything from start to finish, the office staff and all of the roofers everything was timely, professional and well done. The roof looks fantastic. Very great experience!

James Russell Roofing & Restoration Response • Apr 21, 2020

Thank you for the wonderful review Phillip!!! It was a pleasure working with you on your roofing and chimney projects.

Chris S of James Russell Roofing did an outstanding job on our home with roof repair. Chris paid attention to detail and responded quickly to every request that we had. I would highly recommend Chris with James Russell Roofing.

James Russell Roofing & Restoration Response • Apr 03, 2020

Thank you for the awesome review! Quality service is our main goal with every one of our customers.

Very professional and great customer service. I highly recommend this company.

James Russell Roofing & Restoration Response • Apr 06, 2020

Thank you for doing business with us! We also appreciate the 5-Star review!

Chris was very helpful. He walked me through the entire process from start to finish. Checked on me making sure everything was done to my satisfaction. Would absolutely recommend. His employees were very nice also. When roof was completed, I was worried about debris in my yard. They handled everything and it looked just like it did before they started! Great company and great people! Thank you!

James Russell Roofing & Restoration Response • Sep 23, 2019

Thanks Mr. Y for your wonderful review!

Best Roofers in the Mid-South!

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Address: 8120 US Highway 51 N STE 3, Millington, Tennessee, United States, 38053-1702

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