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James W. Fox Company

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James W. Fox Company Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate the refundI also already returned the item and have a return receipt.
Sincerely,
*** ***

I have no prof of that statement but that is what was told to be before the owner walked to the back. Then he reappeared bout 2-3 minutes later with new curtains. Never once mentioning repacking. I even asked him to write on the receipt exchanged occurred in "case the woman wanted them returned. You know how older woman are picky" and the owner smiled. Never once stating a no return policy or only 80% return for the repackaging.  I have the receipt with the hand written exchange on it. [redacted]

We have a sign that is posted in clear view: "20% re-stocking charge on returned items that are not packaged in the original condition".  When I gave [redacted] 1/2 of a pair, I told her that I was breaking a set for her so I could help her to get a single panel in a size that is not offered as a readymade.  I was surprised at her animosity because I had made an extra effort to help her.  That being said, I would like to issue her a full refund if she returns the draperies to me.  I do not wish to make any customer keep a purchase that they don't want. Hopefully we can part on good terms, I believe that is most important.

We will accept and learn from criticism when the proper facts are given. This customer returned her drapes twice. The first return was because she wanted a single panel instead of a pair. She understood she was receiving a pair that first time, as I remember the purchase well. When she returned I...

broke a larger pair to accommodate her, so she could receive a single panel. She also understood this was done for her with the agreement that it could not be returned. When she tried to return them a 2nd time, the salesperson did the right thing. One-half of a pair requires repackaging and re-stocking. We would accommodate her provided she forfeit the re-stocking charge.I would like to commend [redacted] for helping her elderly neighbor. She made it abundantly clear that she was doing a good deed, right from the moment I helped her the first time. I can only hope she shows this elderly neighbor more patience and grace than she displayed in our store. The Kupuna hold a special place in our hearts here at [redacted]’s. I would like to personally return the price of the purchase to her elderly neighbor if I could meet her.  I must confess that I hold an unfair bias toward the elderly, maybe because I consider myself to be elderly too.

Complaint: [redacted]
To whom it may concern,
I am unable to respond to complaint due to unable to open link with companies response. The only text I can read is refer to link, which I am unable to open on apple and HP computer.
Can you send link in PDF form for me to open please.
Thank you
[redacted]

Complaint: [redacted]
I am rejecting this response because:
In regardings to the situation I remember the owner stating he had one in the back and never mentioned having to make a special package for the drapes.Also I never charged my elderly neighbor. I made the purchase on my credit card and when the woman stated it was too expensive I returned the curtains without taking money from the woman. So if Mr. [redacted] would like to return any money it would be to me. Since I did not take money from my neighbor without providing a product. If he wishes to return money to me I will accept the offer. But I can not provide him with a home bound elderly neighbor. 
Sincerely,
[redacted]

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