James W Marsh, MD PA

[redacted] was called by Wes M [redacted] , General Manager of Open Road Chevrolet, and promised her that he would personally handle her concernsShe agreed to give us a chance and work through her concerns.Sincerely,Missi C [redacted]

I apologize for the hassle you've faced with getting your motor vehicle processedSusan P***, Controller of Open Road Chevrolet,is personally handling this now and tracked the historyThe title was held at a bank in Texas and made the transaction very difficultWe received confirmation that it was sent out and we should receive it no later than Tuesday, June 6thOnce received we will have it overnighted to [redacted] Please accept our aplogy for the inconvenience.Sincerely,Missi C [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, I hope this is the last time this issue occurs, and we have no more problems such as the prior, my husband has missed several days out of work because of the car Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This was only done after this complaint was filed , and I was told difference stories by many people only after I Called openroad corprate did anyone even know there was a problemHow long should I wait this time before I complain again ? Thank you I don’t believe them anymore Regards, [redacted] ***

*** *** was called by Wes M***, General Manager of Open Road Chevrolet, and promised her that he would personally handle her concernsShe agreed to give us a chance and work through her concerns.Sincerely,Missi C***

Chris G*** Service Director at Chevrolet, resolved the issue with *** *** on Saturday.We were happy to find a quick resolution.Kind regards,Missi C***

Good morning,I am aware of the situation and trouble ** *** is havingThe challenge we are having is communication with the father and not *** ***, the individual who's on the contractTo be complaint with an individuals privacy rights we are restricted in our communicationI
spoke to *** ( the dad) and said I would investigate the issue and see if I could get an explanation for the delay in receiving his Motor VehicleUpon receiving this complaint I can confirm the bank needs additional information from the original owner of the CamaroSusan P***, Controller of Open Road Chevrolet, contacted the original owner last night and was told she would receive the necessary documentsA loaner car was offered to *** *** for his inconvenience but declinedSusan P*** spoke to the father yesterday and said she would communicate with *** today and do everything in her power to get them the documents necessary by today.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I hope this is the last time this issue occurs, and we have no more problems such as the prior, my husband has missed several days out of work because of the car. 
Regards,
[redacted]

Please let me clarify that the complaint is not for Open Road Chevrolet. Open Road Subaru is the location the car was sold at.Paul S[redacted] General Manager of Open Road Suabaru, has been in touch with the [redacted] was at the dealership and reviewed the issue in person. Paul has assured...

them that we will do our best to correct it but there's no guarantee that it will be "like new". Sincerely,Missi C[redacted]

Complaint: [redacted]
I am rejecting this response because:
This was only done after this complaint was filed , and I was told difference stories by many people only after I Called openroad corprate did anyone even know there was a problem. How long should I wait this time before I complain again ?  Thank you I don’t believe them anymore 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The manager did contact my husband and promised to follow through and fix the vehicle as of last week and we have yet to hear from him again. 
Regards,
[redacted]

[redacted] and Gregg B[redacted], GM of the dealership, have resolved the issues mentioned in the complaint and we apologize that the situation even occurred. sincerely,missi C[redacted]

I apologize for the hassle you've faced with getting your motor vehicle processed. Susan P[redacted], Controller of Open Road Chevrolet,is personally handling this now and  tracked the history. The title was held at a bank in Texas and made the transaction very difficult. We received...

confirmation that it was sent out and we should receive it no later than Tuesday, June 6th. Once received we will have it overnighted to [redacted]. Please accept our aplogy for the inconvenience.Sincerely,Missi C[redacted]

This vehicle is currently at our shop we have provided the customer with a loaner vehicle. We will be holding on to the vehicle at least until Friday to see if we can replicate the issue. The last three visits we were unable to duplicate the customer's concern. We performed multiple tests including...

a battery test and all test passed. I do have my top technician working on the vehicle. We have General Motors engineering involved with the repairs and will update everyone once we know what's going on. Once we have the vehicle repaired we will try to provide the customer with a monthly payment reimbursement from General Motors. We are doing everything we can to remedy the situation.Sincerely,Missi C[redacted]