I have no prof of that statement but that is what was told to be before the owner walked to the backThen he reappeared bout 2-minutes later with new curtainsNever once mentioning repackingI even asked him to write on the receipt exchanged occurred in "case the woman wanted them returnedYou know how older woman are picky" and the owner smiledNever once stating a no return policy or only 80% return for the repackaging I have the receipt with the hand written exchange on it [redacted]
We will accept and learn from criticism when the proper facts are givenThis customer returned her drapes twiceThe first return was because she wanted a single panel instead of a pairShe understood she was receiving a pair that first time, as I remember the purchase wellWhen she returned I broke a larger pair to accommodate her, so she could receive a single panelShe also understood this was done for her with the agreement that it could not be returnedWhen she tried to return them a 2nd time, the salesperson did the right thingOne-half of a pair requires repackaging and re-stockingWe would accommodate her provided she forfeit the re-stocking charge.I would like to commend [redacted] for helping her elderly neighborShe made it abundantly clear that she was doing a good deed, right from the moment I helped her the first timeI can only hope she shows this elderly neighbor more patience and grace than she displayed in our storeThe Kupuna hold a special place in our hearts here at ***’sI would like to personally return the price of the purchase to her elderly neighbor if I could meet her I must confess that I hold an unfair bias toward the elderly, maybe because I consider myself to be elderly too
I have no prof of that statement but that is what was told to be before the owner walked to the backThen he reappeared bout 2-minutes later with new curtainsNever once mentioning repackingI even asked him to write on the receipt exchanged occurred in "case the woman wanted them returnedYou know how older woman are picky" and the owner smiledNever once stating a no return policy or only 80% return for the repackaging I have the receipt with the hand written exchange on it [redacted]
We will accept and learn from criticism when the proper facts are givenThis customer returned her drapes twiceThe first return was because she wanted a single panel instead of a pairShe understood she was receiving a pair that first time, as I remember the purchase wellWhen she returned I broke a larger pair to accommodate her, so she could receive a single panelShe also understood this was done for her with the agreement that it could not be returnedWhen she tried to return them a 2nd time, the salesperson did the right thingOne-half of a pair requires repackaging and re-stockingWe would accommodate her provided she forfeit the re-stocking charge.I would like to commend [redacted] for helping her elderly neighborShe made it abundantly clear that she was doing a good deed, right from the moment I helped her the first timeI can only hope she shows this elderly neighbor more patience and grace than she displayed in our storeThe Kupuna hold a special place in our hearts here at ***’sI would like to personally return the price of the purchase to her elderly neighbor if I could meet her I must confess that I hold an unfair bias toward the elderly, maybe because I consider myself to be elderly too