JamesAllen.com

I called James Allen Diamonds from JamesAllen.com on January 10th and ordered a diamond to be delivered. The representative split the payments into two payments on my two credit cards totaling to $5,039.70. The payments were confirmed and my credit cards were charged. On January 11th I received the following email:

"After careful review of your order, we are unable to move forward with your purchase from JamesAllen.com. Our service that evaluates orders for fulfillment has declined to move forward with your order. They do not tell us the reasons and we have relied on them for years. Please contact your credit card company to complete a CHARGE-BACK in order to get a refund. We will then accept the CHARGE-BACK.

While we are unable to accept a credit card payment for your order, we do offer a bank wire option that does not require the same verification. An added bonus of the bank wire payment is the saving of 1.5% off your full order. If you are interested in that option, please contact us in the next 24 hours and we'd be glad to send you our banking information for the transfer.

Best Wishes,

Lou"

I requested that a refund be made and they emailed me back stating they cannot do issue refunds and that a charge-back must be requested. I called JamesAllen.com on January 12 on the phone and the representative stated "if you do a bank wire with them on the phone we will refund my payments". I asked to speak to a Manager and they said the manager is in meetings and they will cal me back. They did not called me back. On January 16 I called them back and they said the same thing, "manager is in meetings and they will call back".

I searched online and others have experienced similar problems. They should not charge credit cards unless they plan to satisfy the order. If they cancel the order then they should refund the funds immediately.

Awesome customer service! I purchased wedding bands before the Thanksgiving 25% sale and when I found out about it and emailed Anna at James Allen customer service, she was quick to response and approved my difference refund from the 25% offI saved hundreds of dollars!

I had to return an engagement ring that delivered on time however manufactued completely wrong Intelligent communication between customer, jeweler and James Allen the company is non existentCommunication was nonchalant, sterile and very genericNothing was offered to remedy the situation, I returned the engagement ring and purchased one locally as I needed it right away Never will I purchase from James Allen again and I certainly will not recommend them An absolute failure and disasterous experience

RUN! Do not buy from them under any circumstance. They pulled a bait and switch. The order was delayed 3 times which will now cause me NOT to be able to give it in time for Christmas. After numerous emails and 7 phone calls, I have determined they say one thing and do another and they just don't care.

I finally bought mine at COSTCO. I got a better color, better clarity and higher carat count for the same price.

With so many choices for good jewelry, why take a chance on them? Scroll through and look at all of the one star ratings and angry customers. Are you next?

Awesome customer service! I purchased wedding bands before the Thanksgiving 25% sale and when I found out about it and emailed Anna at James Allen customer service, she was quick to response and approved my difference refund from the 25% off. I saved hundreds of dollars!

I had to return an engagement ring that delivered on time however manufactued completely wrong.

Intelligent communication between customer, jeweler and James Allen the company is non existent. Communication was nonchalant, sterile and very generic. Nothing was offered to remedy the situation, I returned the engagement ring and purchased one locally as I needed it right away.

Never will I purchase from James Allen again and I certainly will not recommend them. An absolute failure and disasterous experience.

Great customer service and prompt delivery. They were always on hand to answer any questions. They even customized my channel set diamond wedding band with a specific pattern of sapphires for no extra charge. (The sapphires and the diamonds are both tiny, so they were approximately the same price for JA to purchase).