Jameson Suite

We have spoke to Mr*** on more than instances, we explained that an error was madeI personally investigated and found that we "made an error"The resolution to the issue is Mr *** needs to file a dispute/error with [redacted] and [redacted] companiesI told him, if he would come to the dealership I would be happy to download the forms, help in filling them out and send them in on his behalfMr *** said, he can do that himselfI explained that the fair credit reporting act requires the dealership to respond to the credit company letter, and that if we don't - Law requires that it be corrected

Mr [redacted] complaint is that he leased a vehicle and he is not happy about the residual amount at the end of the lease if he chooses to buy it when the lease is completeUnfortunately, the residual amount is in fact correct at the $and that is set by the manufacturer and the bank that amount doesn’t change and can’t be altered in anywayThis is determined by the MSRP and the amount of miles that the customer requires per yearI know this was properly explained to the customer before and after the purchase but obviously he still has concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note however that the dealership did not return calls that I made after I advised the used car manager that I wanted my money backThe vehicle was in their care for weeksI only received a call after I sent complaint letters to the Revdex.com, DCH Group HQ, Toyota HQ in DC and the State Attorney General I did receive my money back, so I have no further complaint Regards, [redacted]

We sold Ms*** a pre-owned Subaru OutbackMs*** returned vehicle to our service department several days after taking delivery of vehicle with a complaint about the transmissionOur service department verified the complaint and sent the vehicle to a Subaru dealer for clarification and
estimate to repairUpon review of the estimate it was determined that we could not pay for the repair of the vehicle due to excessive costI contacted Ms*** and informed her that we would refund her the full purchase price of the vehicleI prepared a check and Thursday 4/13/Ms*** received her full refund

I have been working Mr*** along side Toyota to resolve his concern vehicle had some suspension concerns we did replace parts to repair it after a road test we still heard some noise so we started working with Toyota in between we had snow storms which hurt us in road testing and
isolating any issues we have now resolved the suspension noise

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello, we contacted Mrs*** and address her concerns in a timely fashion Decided to provide her with a full refund Please let me know if you need any other information Thank you

All of our marketing mailers are compliant with the marketing and advertising ruleAll of our advertising and marketing it reviewed through our compliance team and its an approved mailerIt has nothing stating any type of tax form or tax refund wording and when you open it clearly has our company
name and contact info as well as OPT OUT information Its designed to have to rip/tear all the corners due to privacy reasons since it pertaining to credit/loan information based on information received a 3rd party Data that is public recordsI have taken the liberty of opting the customer out of receiving any other offers from our company and if you should have a other questions or concerns please reach out to me directly at ###-###-####

*** *** purchased a vehicle on 2/24/from DCH Brunswick ToyotaDue to the fact that she lives in CT as per the state of NJ were only able to place a day temporary on her vehicle. Due to the state of Ctdelay of the process of the registration her temp expiredShe reached out
to Fernando, the sales consultant that assisted her at the time of purchase and he explained that it will take another week to process and we would not be able to extend the temp in anyway. When I spoke to the customer the following day she explained to me the sales consultant told her to drive the car illegallyI explained to the customer that I didn’t advise the employee to state that and I offered to provide her a rental until her plate came in and she declined the offerI then told her that I will continue to follwith the plates and inform her when they came inThe following week they were done and processed in which we overnighted them to her as promisedThe customer explained her dissatisfaction with the sales consultant and I told her she would have no further contact with him as per her requestAt this point everything g is processed and completePlease let me now if you have any other questionsthankyou

We have spoke to Mr. [redacted] on more than 3 instances, we explained that an error was made. I personally investigated and found that we "made an error". The resolution to the issue is Mr [redacted] needs to file a dispute/error with [redacted] and [redacted] companies. I told him, if...

he would come to the dealership I would be happy to download the forms, help in filling them out and send them in on his behalf. Mr [redacted] said, he can do that himself. I explained that the fair credit reporting act requires the dealership to respond to the credit company letter, and that if we don't - Law requires that it be corrected.

Mr. [redacted] complaint is that he leased a vehicle and he is not happy about the residual amount at the end of the lease if he chooses to buy it when the lease is complete. Unfortunately, the residual amount is in fact correct at the $16915 and that is set by the manufacturer and the bank....

that amount doesn’t change and can’t be altered in anyway. This is determined by the MSRP and the amount of miles that the customer requires per year. I know this was properly explained to the customer before and after the purchase but obviously he still has concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note however that the dealership did not return 8 calls that I made after I advised the used car manager that I wanted my money back. The vehicle was in their care for 6 weeks. I only received a call after I sent complaint letters to the Revdex.com, DCH Group HQ, Toyota HQ in DC and the State Attorney General.  I did receive my money back, so I have no further complaint.
Regards,
[redacted]

I am trying to reach out to you in regards to complaint number id [redacted]I have mad serval attempts to reach out to this customer to resolve this issue with no return call

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did not receive the manual or the battery that I was promised during our conversations. However, the sales manager and dealership manager were courteous and responsive to my needs and helped me resolve the situation. They did their best given the constraints of the situation. 
Regards,
[redacted]