Jamestown Cycle Shop

As I stated on the phone we feel badly that our efforts to help this customer didn't work out We did try our best to help her with the used mouth guard by offering discounts and other models of lesser cost.Thanks for understanding and hopefully its a long time before you see another one.SincerlyRandy --

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
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As I stated on the phone we feel badly that our efforts to help this customer didn't work out.  We did try our best to help her with the used mouth guard by offering discounts and other models of lesser cost.Thanks for understanding and hopefully its a long time before you see another...

one.SincerlyRandy --

On August 29, I was reviewing the paperwork for bicycles that were rented from our Chautauqua Institution location. This location is seasonal and was closing September 1, so we wanted to take a final account of all of our rental units.  During this review, I noted that the rental...

ticket for [redacted] showed the rental was still outstanding (from August gth). I called the phone number provided at 5:45 pm leaving a voicemail asking her to return my call so we could determine if she still had the bikes or, if returned, the length of the rental so we could make the appropriate charges. The following day, I checked our rental inventory and found that we were in possession of the two bicycles (C168 and C170) on her ticket. I concluded that her rental return had not been checked in by our staff; . therefore, the rental had not been processed and paid for. Having not heard back from [redacted], I made the decision to charge [redacted]'s credit card for the amount of $161.25. I came to this amount by calculating two bikes rented for one week at $75.00 each plus 7.5% tax ($150.00 plus $11.25). I chose the term of one week as about 95% of our rentals are weekly. The charge went through our system at 3:13 pm on August 30. At approximately 4:00 that same day I received a call from [redacted] inquiring about the charge. I explained what had occurred and the reason for the charge. She informed me that the bicycles were returned the same day after hours and she should not have been charged for a week's rent. I agreed that she should have been charged for two bicycles for one day ($53.75- $25.00 each plus $3.75 tax) and that I would immediately issue a credit for the difference. She expressed concern that she was being double charged and I assured her that I had no record of that. I urged her to contact me in the event she found any previous charges we made on or around August 8th. After the call, I processed the credit of $107.50 at 4:10pm. I have receipts for the charge, the credit and the Rental Agreement signed by [redacted]. In response to the complaint:• I believe the charge of $53.75 is legitimate. Two bicycles were rented for one day each and our rates are clearly posted. Services were rendered and payment for those services is expected.• There was no attempt to steal from or penalize [redacted] in any way. Upon being informed of theovercharge, her account was credited immediately.• The charge was not made immediately following the rental, but in a reasonable time after the transaction (less than 30 days). I have no record of any initial payment on or around August gth to indicate [redacted] was double charged.• The terms of the signed Rental Agreement states in part " ... the renter will promptly pay all charges that accrue under the terms of this agreement ... " The bicycles were left in front of our location after business hours without being paid for.• I regret [redacted]'s negative experience. We work very hard to avoid such situations and I believe we treat our customers fairly. There was obviously poor communication in this matter and as for my part in that I apologize. I can assure all involved that in no way did I act unethically or with any attempt to overcharge or defraud.Please contact me if I can be of any service clarifying or explaining any further.Steve DJamestown Cycle