The guest was provided his original room type booking upon cheat 11:46pm for a city view roomGuest was provide and was unhappyHe was then provide a Hudson River view, and again the guest was unhappyUnfortunately there were no other view rooms available and therefore guest was provided a different room, From 11:46pm-12:12am the guest was provided different rooms/ room typesWhen the guest called to complain after check-out, a manager went into the original rooms provided to ensure there were no errors in the system regarding the viewsIt was then confirmed they were view roomsThe hotel feels that we have done our part in trying to appease the guest however were unsuccessfulAs the hotel did make efforts to resolve the guest's concerns, a refund will not be issued
The guest was provided his original room type booking upon cheat 11:46pm for a city view roomGuest was provide and was unhappyHe was then provide a Hudson River view, and again the guest was unhappyUnfortunately there were no other view rooms available and therefore guest was provided a different room, From 11:46pm-12:12am the guest was provided different rooms/ room typesWhen the guest called to complain after check-out, a manager went into the original rooms provided to ensure there were no errors in the system regarding the viewsIt was then confirmed they were view roomsThe hotel feels that we have done our part in trying to appease the guest however were unsuccessfulAs the hotel did make efforts to resolve the guest's concerns, a refund will not be issued