Jamestown Radiologists, P. C.

Review: I received a bill from the company. I called them on 6/24/14 and spoke with someone who agreed to a payment plan of $5 a month. I offered to pay the first payment over the phone, they declined and said I did not have to pay that day. I do not have the name of the person I spoke with. I have made my payments (last months was late, sorry I'm human). Today I received a collection notice that it is being sent to for non-payment. I called to discuss this and the representative was argumentative, denying that I ever contacted them. I requested a manager and was transferred to a [redacted], who laughed at me (she said she sighed), scoffed at me, making me more upset than I was in the first place. I explained the payment arrangement, which she responded that that isn't the way it works. She stated that she has received the payment and that now there was nothing she could do for me. She refused to set up a payment arrangement. I said I would pay the whole bill and she said that she would have to transfer me to someone else. I told her that if she was a manager she should be fully capable of taking my payment and she was very demeaning back to me, calling me a "young lady" and not to speak to her like that. She then hung up on me, refusing my payment. I immediately called back, explained who I was and that person hung up on me also. I called back again, got someone named Laurie, who finally did take my payment, I paid the bill in full. I also got the manager's name that hung up on me because that was completely rude and inappropriate. They bill me and then refuse my money, I don't think I should have paid them a penny since they refused my money in the first place. The manager needs to be fired and the rest of the office staff needs to be addressed about not following their own policies and hanging up on people. I can pull phone records showing I called and that they have hung up on me. They don't record their own phone calls, so I guess their staff is allowed to be rude, nasty and disrespectful to their patients.Desired Settlement: I feel that I should be reimbursed for the full amount I have paid and they should close the account. I followed the payment agreement that they and I agreed to and they violated it by sending me a final collection notice. The manager explained that they would have mailed me something to sign and mail back, but it is not my fault that they did not do that.

Business

Response:

Sorry this is so late in coming[redacted]@upstate.nyRevdex.com.org [redacted]Details of the incident: This pt had a service on 4/28/2014 for a total of $211.00. We billed her insurance and the allowed amount was $83.72 which they applied to the deductible and we wrote off $127.28. Patient was billed this balance on 6/4,7/7,8/6, 8/15. Patient sent a check for $5.00 on 8/13 and again on 9/26 after she received a collection notice on 9/18. Patient called and spoke to a staff member. When she did not get the answers she wanted, she got upset and asked to speak to the manager which is me. She started the conversation by stating she had called and set up a time payment agreement of $5.00 per month on a balance of $83.72. I asked her for the name of the person who she had spoken to, that agreed to this arrangement. She said she did not have a name. I then asked if she had received her agreement letter and she stated no. At that point, I knew I was in for a disagreement and I may have sighed, I really don't know. (I would never laugh at a patient. I have been the manager of this practice for 27years and if I treated my patients badly Iwould not have been here that long.) I then explained to her that we would never agree to a time payment plan of $5.00 per month on a small balance like this and that at that rate it would take 16 months to pay this account off. That is not acceptable. That is when she sta rted to get mouthy. I explained when we set up time payments we start do so in 3 month increments depending on what the patient can pay. But payment must be a reasonable amount and we try to never exceed 12 months. She went on to tell me how she could not afford these bills and everyone else let her make payments. She also told me she worked in a medical office and knew how things work. I said we would allow a payment plan but not at $5.00 per month. Then she used some choice words and said she would pay it in full. I said that would be great and I would transfer her to the payment department and they could help her. She went ballistic and said if I was any kind of F manager I would know how to take a F payment. I said fine I could take the payment but she needed to talk decent to me or I would hang up. She again came out with her choice language and I DID hang up on her. I will not tolerate anyone speaking to me or my staff in that filthy language. She then called back and got my assistant who had to endure this patient's foul mouth and demeaning nature. My assistant told her she would help her if she would just calm down. She proceeded to tell my assistant what a bad person was and she was going to report me to the Revdex.com. My assistant told her that was her right. We took a credit card payment from her, processed it after the call and the card was declined. After three of us had spoken to her and taken attitude no one wanted to call her back and try to get a different kind of payment. We then prepared the account for turn-over and it was written off to bad debt on 10/17/2014. If you have any other questions please feel free to contract me. Thank you,[redacted]Business Manager[redacted]Phone: [redacted]Fax: [redacted]