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Jamesville Collision & Automotive

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Reviews Jamesville Collision & Automotive

Jamesville Collision & Automotive Reviews (5)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not appreciate the amount of time that I had to rearrange my work schedule to accommodate the issues I had with my car in the first placeMy car looked much better the second time around Although there shouldn't have had to be a second time around I am over it and no longer have time to deal with it I will just be sure that I never use Jamesville Collision again, and will also be sure to never refer anyone there either.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do not appreciate the amount of time that I had to rearrange my work schedule to accommodate the issues I had with my car in the first placeMy car looked much better the second time around. Although there shouldn't have had to be a second time around. I am over it and no longer have time to deal with it. I will just be sure that I never use Jamesville Collision again, and will also be sure to never refer anyone there either.Regards, *** ***

Re: Complaint# ***/ *** ***On 2/28/*** and her sister arrived at 6:to pick up her carPulled up to her car with high beams on and began inspecting the carOne of their concerns was the fact the car was dirty ( had been washed that afternoon)There were shadows from the
headlightsThought car should have been detailed.Car had been cleaned of any repair residue both inside and outInterior was not clean when brought in,cigarette ashes,mud etc.I remained polite and attentive to their concerns ( which I am with all my customers } and told them l would be glad to take care of whatever they felt was needed.On 2/28/had a conference call with *** and *** (from the Insurance Co.) Told them it would be Tuesday afternoonThere was an is sure with the alignment and had to re-doCalled ***Tuesday afternoon when car was done.There was an is sure with *** over the number of rental daysI contacted *** and assured*** I would take care of any additional charges not covered by the Insurance Company which I did do*** had repeatedly contacted her about these charges even after I had spoken to them.On 3/1/*** was supposed to stop in to make arrangements to drop off vehicle and have any of her concerns taken care ofI did not hear from herOn 3/2/she stopped in and we discussed her concerns, head lamps, rear cover, small chip and minor scratch in clear coatWas going to call on 3/3/to set up timeDid not hear from herWe called and left a message for her to call backShe contacted us and rental was set up for 8:am on 3/7/(which I also paid for) She did not arrive until 11:00.She then picked car up on 319/about 2:and was very pleased(There was an appraised here at that time and also one of my employees who heard the conversation)She said there was a harmonic noise and I explained to her that two of my techs had test driven it and felt the noise was from snow tiresShe said that was what she had thought.The length of time for repairs (days) included weekends, and also waiting time for parts to be delivered.I did tell her part of the delay was my responsibility.I have been a Revdex.com A+ accredited member for many yearsI resented being called a liar and a poor business manI pride myself on running a respectable businessSeveral of my customers are repeat customers or a previous customer has referred them to me.I believe this is the first complaint that has ever been filed against me and as I said, when ***finally picked up her car the last time she was very pleased and did not even mention the $DedIf you need any further information, please give me a call.Sincerely,Scott W***Jamesville Collision

Re: Complaint# ***/ *** ***On 2/28/*** and her sister arrived at 6:to pick up her carPulled up to her car with high beams on and began inspecting the carOne of their concerns was the fact the car was dirty ( had been washed that afternoon)There were shadows from the
headlightsThought car should have been detailed.Car had been cleaned of any repair residue both inside and outInterior was not clean when brought in,cigarette ashes,mud etc.I remained polite and attentive to their concerns ( which I am with all my customers } and told them l would be glad to take care of whatever they felt was needed.On 2/28/had a conference call with *** and *** (from the Insurance Co.) Told them it would be Tuesday afternoonThere was an is sure with the alignment and had to re-doCalled ***Tuesday afternoon when car was done.There was an is sure with *** over the number of rental daysI contacted *** and assured*** I would take care of any additional charges not covered by the Insurance Company which I did do*** had repeatedly contacted her about these charges even after I had spoken to them.On 3/1/*** was supposed to stop in to make arrangements to drop off vehicle and have any of her concerns taken care ofI did not hear from herOn 3/2/she stopped in and we discussed her concerns, head lamps, rear cover, small chip and minor scratch in clear coatWas going to call on 3/3/to set up timeDid not hear from herWe called and left a message for her to call backShe contacted us and rental was set up for 8:am on 3/7/(which I also paid for) She did not arrive until 11:00.She then picked car up on 319/about 2:and was very pleased(There was an appraised here at that time and also one of my employees who heard the conversation)She said there was a harmonic noise and I explained to her that two of my techs had test driven it and felt the noise was from snow tiresShe said that was what she had thought.The length of time for repairs (days) included weekends, and also waiting time for parts to be delivered.I did tell her part of the delay was my responsibility.I have been a Revdex.com A+ accredited member for many yearsI resented being called a liar and a poor business manI pride myself on running a respectable businessSeveral of my customers are repeat customers or a previous customer has referred them to me.I believe this is the first complaint that has ever been filed against me and as I said, when ***finally picked up her car the last time she was very pleased and did not even mention the $DedIf you need any further information, please give me a call.Sincerely,Scott W***Jamesville Collision

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not appreciate the amount of time that I had to rearrange my work schedule to accommodate the issues I had with my car in the first place. My car looked much better the second time around.  Although there shouldn't have had to be a second time around.  I am over it and no longer have time to deal with it.  I will just be sure that I never use Jamesville Collision again, and will also be sure to never refer anyone there either.Regards, [redacted]

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Address: 4891 Jamesville Rd, Jamesville, New York, United States, 13078-9465

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