Jamie's Customs

CASE# [redacted] I had spoken with [redacted] on the phone a few times prior to him coming into Jamie's CustomsHe had seen Ski-Doo Renegades advertised and liked a few of them [redacted] had asked me the condition of the sleds- about track wear miles on sleds At the time I believe we had six of the Renegades in stock So I told him I would go give the sleds a once over and give him a shout backI had a lot of interest in them because of the great listed price of $5699, talked about a discount on the sled and explained we are firm The listed NADA value on the sled was $with electric start and reverse, and because we were $under average retail, I was firm He decided that he wanted the lowest mile one I had in stockAsked [redacted] if he would leave a deposit on the sled and he instructed me he would call back [redacted] did call back and I ran a deposit to hold the 3,mile Renegade for him, so he could come in and finish out his paper work [redacted] arrived and wanted to go over the sled he was buying, so I gave him time to check out the RenegadeI opened the side panels and got the sled lift for the track [redacted] took around 20-minutes to go over the sled [redacted] did ask where we get all our sleds and I did explain, from all overSome were dealer-owned, previous customer-owned and some were out right buysFamilies buy new ones every year and I like to buy those alsoMost were ridden In the big snow belt, Northern WI and Upper Peninsula of MI That's how they get the miles on them, due to the big snow fallAs all the tracks, ski's are in such great shapeAt no time during the whole sale process did he ask me if the sled was a rental sled We do NOT discriminate against anyone we buy our products from and base our decisions on the condition and value- not the previous owner/use of vehicleAt the time of purchase [redacted] was offered a service agreement to protect his purchaseHe declined and signed the Waiver/Declination of coverageOne month later we received the Better Business Review and contacted [redacted] and offered him a month service agreement at Dealer Cost, which he found to be unacceptable According to [redacted] , the only way for him to be happy would be for us to purchase the sled backHe stated that he asked if the Renegade was a rental and was told noThrough the sales process, that question never arose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in this report, the sales rep mentions this sled was owned by a family not a business which is a lieI was lied to multiple times and Jamie's Customs was in the wrong on this dealIt wasn't a month later either when I contacted them about the issueIt was days after I boughtThey continue to falsify their reports and details of their sales pitchFirst question I asked the sales rep on the phone, "Was this a rental" and he said NOYour were caught in a lie and now you want to cover your tracksI believe both parties want to rectify this situation and offering me a $replacement plan is not a solution! I have also had to replace the drive belt, carbides and plugs on this sledThe sales rep said it was completely gone through and ready to ride which is not the caseThe carbides were dull with no point left, belt was wearing irregular on one side, and the plugs looked like they had never been changedI had to put another $into alreadyThis is not how a sled should be sold to anyoneNow I am curious if the chain case fluid was changed, which I was told it wasI was treated very poorly by their general managerHe tried to say I was reporting this issue because the snow melted and I was having buyers remorseI can't believe someone would say that to a customer under any circumstance! I don't understand why a dealer won't back what a sales rep said to a customerThat is the entire premise of buying from a dealership and not a private partySince they continue to fail to come up with a reasonable solution and I don't want this to carry on foreverI am going to propose a counter solutionReimburse me for my belt, plugs, and carbidesI have the receipts to show that I paid $in replacement parts Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I’m writing this email in regards to ***’s additional concerns about this case Like stated earlier, we have absolutely no service history on what had been done or what the issues were We had tried to make peace and absorbed as much of the bill as possibleWhen he stated he had proof, all we asked for was to see it or speak with whomever fixed the issue. If we had made a mistake or was in the wrong, we would have been more than happy to fully refund him(like we had offered) He purchased the pre-owned bike from our shop in June of 2014. He admitted to having it at other shops over the course of a year before bringing it back here. We feel we did everything we could to try and make amends with *** Thanks again ***, *** ***@jamiescustoms.comJamie's Customs & Powersports Office: ###-###-#### / Fax: ###-###-#### WSEnterprise DrBig Bend, WI 53103 www.JamiesCustoms.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This response is absolutely untrueThere was no arrangement for a technician to do side work I gave the technician a $tip the same day I bought the bike because he fixed the issue supposedly, very quicklyI had just pick the bike up and had issues he claimed to fix them. Also my bike did not go to three other shops it went to only two shops for body work I purchased all new body parts to customize the bike to my likingThen to performance cycle and *** a technician named Ion was the one who discovered all of the work that was backwards and or not done which I was charged for he may be reached at ###-###-#### also *** *** at PL power cycles did all of my body work as well as initially installed my power commanderWhen it left his shop everything was installed accurately he may be reached at###-###-#### or on his cell number at ###-###-####I have receipts for all of the work that was performed on my bike There was no repair order done when I initially took it to Jamie's customs the day I bought it because I had just left the dealer and they knew I would not stand for leaving and the bike does not run right minutes down the roadI have no problem with them verifying anything with either of the two technicians my biggest issue is they had someone work on it and the gentleman installed a fuel management accessory backwardsThis accessory supplies the fuel to my bike that is not something that should be hooked up backwards.I would really like investigator to contact the other two technicians to verify what I claim if absolutely necessary neither one of them have any problem testifying at court if subpoenaed but I really do not hope it goes that farJamie's customs was wrong I just would like them to correct their wrong
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Jamie's Customs agrees to reimburse *** for his repair costs, if he agrees in writing not to publish any further negative comments about our businessWe hope *** considers this dispute to be settledThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]To address the claim that they had no history of service so they have no knowledge of what the issues were is not my fault.The day I pick the bike up and had the issues I went directly back to the salesperson it is not my fault if neither him nor the technician chose to log a service record that's not on me.I never made arrangements for any of Jamie's customs technicians to work on my bike on the side the bike was still within the days so they had to fix it. I did what any customer would do I turned around and went directly back to the sales person that did the saleIf he chose not to log a service record how is that my fault? Like I said I just picked the bike up and was taking delivery of the bike when I drove ten minutes down the road and had issuesWhy would I pay for service on a bike I just bought that day?I have also contacted Marine credit union and given them the numbers to the technician that discovered the backwards work as well as the work that I was charged for that was never fixed they said they will be definitely looking into it and if that is accurate they probably will reconsider doing business with Jamie's customsBecause they hooked up a fuel management system backwards which has the potential to put a client's life in danger and that's not something they take lightlyAs I stated previously the money is not the problem whatsoever it doesn't matter how much it would have costed if it was done right so be it I would have paid whatever price if it was not something that was an issue from day one but covered up. But the work was done wrong regarding the Power CommanderAnd the sticking throttle was covered up not fixedJamie's customs was wrong plain and simple a simple phone call to Ion at Performance Cycle and *** would completely verify my claim and it definitely looks like it's going to go to small claims
Regards,
*** ***

I’m writing this email in regards to *** *** response*** Purchased his Suzuki GSXR on May *** had an initial issue with the bike, brought it back and made an agreement with a previous employee to pay him cash, while he was punched into our clock, and to have him do
the work needed done on “The Side”With that being said, there wasn’t any service history with what had been done or as to what the issues were when *** brought the bike back a year laterSo as to our records at Jamies Customs, *** was a happy customer without any issues*** now comes in a year later with a list of issues and states it’s our responsibility to resolve these because they have been issues since day oneWe looked into the situation and discovered the point that we didn’t have any service history and *** had it at three different shops in the meantimeA situation like this we would’ve liked to have seen brought to our management’s attention immediately, not negotiated with a summer help employee and done on the sideBut understanding ***’s situation we tried to help him the best we could and absorb as much of the bill as possibleWe had a good friend of ours that’s very good with Suzuki sport bikes come by and look at the bike he felt he resolved the issue*** came to get the bike and it was revving at a high rate of rpms and shutting off this was a new unrelated issueWe told him we would have to look into it and get it figured outWe ordered the parts same day contacted *** he was adamant he wanted to supply the partsSo we cancelled our order waited for his parts and get the bike back together*** comes to pick his bike up we charged him hrslabor which realistically we had hours into the project and countless minor shop suppliesWhen the bike left it ran good had a bit of a sputter but was due to the programing he had done by one of the previous shops he had the bike at we advised him to take it to them and have the bike reprogramed*** calls in the following day very distraught stating his bike was put together incorrectly and he has video of all the incorrectly done work we supposedly didWe apologized to him and offered a full refund and simply said we just wanted to see the video of our work that wasn’t done correctly or speak to the individual that supposedly solved the problem*** stated absolutely not He wouldn’t show us any video or allow us to talk to anyone and he simply wanted a full refund with nothing to back up what he was saying was done wrongHe stated he was going to contact his lawyer, Revdex.com, and the local news station along with countless other threatsWe feel that asking to see his video or speak to his new technician was not at all out of lineWe felt from day one this customer was the type that wanted “something for nothing”After the conversation stating we had no problem refunding the money but we wanted to speak to the technician that fixed the bike or see the video he supposedly had, *** called back after hours with a whole new story stating we now could talk to his technicianBut at that point we felt we gave him every option for a refund and he could have recruited any person to speak to us and tell us any story *** had them relay*** blew his credibility with us of multiple different areas from paying our employees cash to perform work, never bringing his issues to the attention of any management until a year later along with calling and threating our staffWe would’ve been more than happy to refund *** for the minor costs charged to his very expensive time consuming problem if we could’ve spoke with his technician that supposedly fixed the bike from the beginning or saw the video he hadWe are very disappointed that *** had a poor experience but feel it could have been prevented if it was handled correctly on ***’s part from day oneWith that being said “Correctly” would have been to consult management as soon as he discovered any problem Attached is the Repair Order. Thank you, ***Jamie’s Customs & PowersportsP:###-###-####F:###-###-####www.Jamiescustoms.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in this report, the sales rep mentions this sled was owned by a family not a business which is a lieI was lied to multiple times and Jamie's Customs was in the wrong on this dealIt wasn't a month later either when I contacted them about the issueIt was days after I boughtThey continue to falsify their reports and details of their sales pitchFirst question I asked the sales rep on the phone, "Was this a rental" and he said NOYour were caught in a lie and now you want to cover your tracksI believe both parties want to rectify this situation and offering me a $replacement plan is not a solution! I have also had to replace the drive belt, carbides and plugs on this sledThe sales rep said it was completely gone through and ready to ride which is not the caseThe carbides were dull with no point left, belt was wearing irregular on one side, and the plugs looked like they had never been changedI had to put another $into alreadyThis is not how a sled should be sold to anyoneNow I am curious if the chain case fluid was changed, which I was told it was. I was treated very poorly by their general managerHe tried to say I was reporting this issue because the snow melted and I was having buyers remorseI can't believe someone would say that to a customer under any circumstance! I don't understand why a dealer won't back what a sales rep said to a customerThat is the entire premise of buying from a dealership and not a private party. Since they continue to fail to come up with a reasonable solution and I don't want this to carry on foreverI am going to propose a counter solutionReimburse me for my belt, plugs, and carbidesI have the receipts to show that I paid $in replacement parts.
Regards,
*** ***

CASE# *** I had spoken with *** *** on the phone a few times prior to him coming into Jamie's CustomsHe had seen Ski-Doo Renegades advertised and liked a few of them*** had asked me the condition of the sleds- about track wear miles on sleds
At the time I believe we had six of the Renegades in stock. So I told him I would go give the sleds a once over and give him a shout backI had a lot of interest in them because of the great listed price of $5699, talked about a discount on the sled and explained we are firm. The listed NADA value on the sled was $with electric start and reverse, and because we were $under average retail, I was firm. He decided that he wanted the lowest mile one I had in stockAsked *** if he would leave a deposit on the sled and he instructed me he would call back *** did call back and I ran a deposit to hold the 3,mile Renegade for him, so he could come in and finish out his paper work*** arrived and wanted to go over the sled he was buying, so I gave him time to check out the RenegadeI opened the side panels and got the sled lift for the track*** took around 20-minutes to go over the sled*** did ask where we get all our sleds and I did explain, from all overSome were dealer-owned, previous customer-owned and some were out right buysFamilies buy new ones every year and I like to buy those alsoMost were ridden In the big snow belt, Northern WI and Upper Peninsula of MI. That's how they get the miles on them, due to the big snow fallAs all the tracks, ski's are in such great shapeAt no time during the whole sale process did he ask me if the sled was a rental sled We do NOT discriminate against anyone we buy our products from and base our decisions on the condition and value- not the previous owner/use of vehicleAt the time of purchase *** was offered a service agreement to protect his purchaseHe declined and signed the Waiver/Declination of coverageOne month later we received the Better Business Review and contacted *** and offered him a month service agreement at Dealer Cost, which he found to be unacceptable According to ***, the only way for him to be happy would be for us to purchase the sled backHe stated that he asked if the Renegade was a rental and was told noThrough the sales process, that question never arose