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Reviews Jamie's Customs

Jamie's Customs Reviews (9)

I’m writing this email in regards to [redacted]’s additional concerns about this case.  Like stated earlier, we have absolutely no service history on what had been done or what the issues were.  We had tried to make peace and absorbed as much of the bill as possible. When he stated he had proof, all we asked for was to see it or speak with whomever fixed the issue.  If we had made a mistake or was in the wrong, we would have been more than happy to fully refund him(like we had offered).  He purchased the pre-owned bike from our shop in June of 2014.  He admitted to having it at other shops over the course of a year before bringing it back here.  We feel we did everything we could to try and make amends with [redacted].    Thanks again [redacted],   [redacted]@jamiescustoms.comJamie's Customs & Powersports Office: ###-###-#### / Fax: ###-###-#### W228 S6925 Enterprise Dr. Big Bend, WI 53103 www.JamiesCustoms.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This response is absolutely untrue. There was no arrangement for a technician to do side work I gave the technician a $20 tip the same day I bought the bike because he fixed the issue supposedly, very quickly. I had just pick the bike up and had issues he claimed to fix them. Also my bike did not go to three other shops it went to only two shops for body work I purchased all new body parts to customize the bike to my liking. Then to performance cycle and [redacted] a technician named Ion was the one who discovered all of the work that was backwards and or not done which I was charged for he may be reached at ###-###-#### also [redacted] at PL power cycles did all of my body work as well as initially installed my power commander. When it left his shop everything was installed accurately he may be reached at###-###-#### or on his cell number at ###-###-####. I have receipts for all of the work that was performed on my bike.  There was no repair order done when I initially took it to Jamie's customs the day I bought it because I had just left the dealer and they knew I would not stand for leaving and the bike does not run right 10 minutes down the road. I have no problem with them verifying anything with either of the two technicians my biggest issue is they had someone work on it and the gentleman installed a fuel management accessory backwards. This accessory supplies the fuel to my bike that is not something that should be hooked up backwards.I would really like investigator to contact the other two technicians to verify what I claim if absolutely necessary neither one of them have any problem testifying at court if subpoenaed but I really do not hope it goes that far. Jamie's customs was wrong I just would like them to correct their wrong.
Regards,
[redacted]

CASE# [redacted]     I had spoken with [redacted] on the phone a few times prior to him coming into Jamie's Customs. He had seen 2015 Ski-Doo Renegades advertised and liked a few of them. [redacted] had asked me the condition of the sleds- about track wear miles on sleds....

At the time I believe we had six of the Renegades in stock.  So I told him I would go give the sleds a once over and give him a shout back. I had a lot of interest in them because of the great listed price of $5699, talked about a discount on the sled and explained we are firm.  The listed NADA value on the sled was $7040 with electric start and reverse, and because we were $1341 under average retail, I was firm.  He decided that he wanted the lowest mile one I had in stock. Asked [redacted] if he would leave a deposit on the sled and he instructed me he would call back.     [redacted] did call back and I ran a deposit to hold the 3,500 mile Renegade for him, so he could come in and finish out his paper work. [redacted] arrived and wanted to go over the sled he was buying, so I gave him time to check out the Renegade. I opened the side panels and got the sled lift for the track. [redacted] took around 20-30 minutes to go over the sled. [redacted] did ask where we get all our sleds and I did explain, from all over. Some were dealer-owned, previous customer-owned and some were out right buys. Families buy new ones every year and I like to buy those also. Most were ridden In the big snow belt, Northern WI and Upper Peninsula of MI.  That's how they get the miles on them, due to the big snow fall. As all the tracks, ski's are in such great shape. At no time during the whole sale process did he ask me if the sled was a rental sled.      We do NOT discriminate against anyone we buy our products from and base our decisions on the condition and value- not the previous owner/use of vehicle. At the time of purchase [redacted] was offered a service agreement to protect his purchase. He declined and signed the Waiver/Declination of coverage. One month later we received the Better Business Review and contacted [redacted] and offered him a 24 month service agreement at Dealer Cost, which he found to be unacceptable.      According to [redacted], the only way for him to be happy would be for us to purchase the sled back. He stated that he asked if the Renegade was a rental and was told no. Through the sales process, that question never arose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in this report, the sales rep mentions this sled was owned by a family not a business which is a lie. I was lied to multiple times and Jamie's Customs was in the wrong on this deal. It wasn't a month later either when I contacted them about the issue. It was 12 days after I bought. They continue to falsify their reports and details of their sales pitch. First question I asked the sales rep on the phone, "Was this a rental" and he said NO. Your were caught in a lie and now you want to cover your tracks. I believe both parties want to rectify this situation and offering me a $1000 replacement plan is not a solution! I have also had to replace the drive belt, carbides and plugs on this sled. The sales rep said it was completely gone through and ready to ride which is not the case. The carbides were dull with no point left, belt was wearing irregular on one side, and the plugs looked like they had never been changed. I had to put another $184 into already. This is not how a sled should be sold to anyone. Now I am curious if the chain case fluid was changed, which I was told it was. I was treated very poorly by their general manager. He tried to say I was reporting this issue because the snow melted and I was having buyers remorse. I can't believe someone would say that to a customer under any circumstance! I don't understand why a dealer won't back what a sales rep said to a customer. That is the entire premise of buying from a dealership and not a private party. Since they continue to fail to come up with a reasonable solution and I don't want this to carry on forever. I am going to propose a counter solution. Reimburse me for my belt, plugs, and carbides. I have the receipts to show that I paid $184 in replacement parts.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]To address the claim that they had no history of service so they have no knowledge of what the issues were is not my fault.The day I pick the bike up and had the issues I went directly back to the salesperson it is not my fault if neither him nor the technician chose to log a service record that's not on me.I never made arrangements for any of Jamie's customs technicians to work on my bike on the side the bike was still within the 30 days so they had to fix it. I did what any customer would do I turned around and went directly back to the sales person that did the sale. If he chose not to log a service record how is that my fault? Like I said I just picked the bike up and was taking delivery of the bike when I drove ten minutes down the road and had issues. Why would I pay for service on a bike I just bought that day?I have also contacted Marine credit union and given them the numbers to the technician that discovered the backwards work as well as the work that I was charged for that was never fixed they said they will be definitely looking into it and if that is accurate they probably will reconsider doing business with Jamie's customs. Because they hooked up a fuel management system backwards which has the potential to put a client's life in danger and that's not something they take lightly. As I stated previously the money is not the problem whatsoever it doesn't matter how much it would have costed if it was done right so be it I would have paid whatever price if it was not something that was an issue from day one but covered up. But the work was done wrong regarding the Power Commander. And the sticking throttle was covered up not fixed. Jamie's customs was wrong plain and simple a simple phone call to Ion at Performance Cycle and [redacted] would completely verify my claim and it definitely looks like it's going to go to small claims.
Regards,
[redacted]

Review: I purchased a 2015 Ski-doo Renegade that was advertised as being a used, privately owned machine. [redacted], salesman, had an entire story that went with it on why it had so many miles which I believed. Hearing that it was owned by a family from the Upper Peninsula of Michigan that did a lot of trail riding I decided to purchase it. It still has the manufacturer's warranty and Ski-doo offers up to an additional 3 years if I wanted to buy more. With it not being very much to add the warranty, I called a Ski-doo dealer to start the paperwork. It has to be done before the original 1 year warranty expires which is 12-19-15. I was told that this sled was originally a rental snowmobile and I would not be able to add any additional coverage.

I would have never bought this snowmobile, had I known it was a rental. Most riders abuse them by not allowing them to warm up properly, racing at top speeds/rpm, not using quality oil and overall being very hard on borrowed machines. I would never buy a rental car which all dealers have to disclose. I don't see any difference with a snowmobile. I was lied to in order to make a sale.Desired Settlement: I want Jamie's Customs to buy back this snowmobile and give me a full refund, so I can buy a sled that was not a rental.

Business

Response:

CASE# [redacted] I had spoken with [redacted] on the phone a few times prior to him coming into Jamie's Customs. He had seen 2015 Ski-Doo Renegades advertised and liked a few of them. [redacted] had asked me the condition of the sleds- about track wear miles on sleds. At the time I believe we had six of the Renegades in stock. So I told him I would go give the sleds a once over and give him a shout back. I had a lot of interest in them because of the great listed price of $5699, talked about a discount on the sled and explained we are firm. The listed NADA value on the sled was $7040 with electric start and reverse, and because we were $1341 under average retail, I was firm. He decided that he wanted the lowest mile one I had in stock. Asked [redacted] if he would leave a deposit on the sled and he instructed me he would call back. [redacted] did call back and I ran a deposit to hold the 3,500 mile Renegade for him, so he could come in and finish out his paper work. [redacted] arrived and wanted to go over the sled he was buying, so I gave him time to check out the Renegade. I opened the side panels and got the sled lift for the track. [redacted] took around 20-30 minutes to go over the sled. [redacted] did ask where we get all our sleds and I did explain, from all over. Some were dealer-owned, previous customer-owned and some were out right buys. Families buy new ones every year and I like to buy those also. Most were ridden In the big snow belt, Northern WI and Upper Peninsula of MI. That's how they get the miles on them, due to the big snow fall. As all the tracks, ski's are in such great shape. At no time during the whole sale process did he ask me if the sled was a rental sled. We do NOT discriminate against anyone we buy our products from and base our decisions on the condition and value- not the previous owner/use of vehicle. At the time of purchase [redacted] was offered a service agreement to protect his purchase. He declined and signed the Waiver/Declination of coverage. One month later we received the Better Business Review and contacted [redacted] and offered him a 24 month service agreement at Dealer Cost, which he found to be unacceptable. According to [redacted], the only way for him to be happy would be for us to purchase the sled back. He stated that he asked if the Renegade was a rental and was told no. Through the sales process, that question never arose.

Consumer

Response:

BEWARE, these guys are scammers!!! I made a offer on a bike that was ACCEPTED. When I went to put my deposit down, Jamie refused to take my deposit because he had "interest" in the bike. The next day they called me back (after the deal with other party fell through) and offered me the back at my original offer. I said no. I watched the bike for 2 weeks online, called back and made another deal on the bike( which once again was ACCEPTED. Then they sold the bike out from under me.

Had Mike service my Indian Chief Vintage which required a fair amount of work. Communication and repairs were excellent. My bike runs like a dream! Jamie's winter storage program is reasonably priced and worthwhile for our brutal Wisconsin winters. They have a business atmosphere that is both relaxed and professional. I highly recommend.

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Description: Motorcycles - Dealers, Snowmobiles, Auto Perform, Race & Sport Equipment, Dynamometers, Motorcycle, ATV, and All Other Motor Vehicle Dealers (NAICS: 441228)

Address: W228S6925 Enterprise Dr, Big Bend, Wisconsin, United States, 53103-9205

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