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J&J Financial Services

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J&J Financial Services Reviews (1)

Review: I enlisted the service of the business for 2013 Income tax return filing. Since that time I have been requested by the State Department of Finance and Taxation to provide additional information for faulty claims on the income tax return. I have attempted to contact Mr. [redacted] multiple times by calling his office for assistance in addressing the matter. Usually no one answers. There is no answering machine available to even leave a voice message. On the occasions when someone does answer the phone, his receptionist, Mr. [redacted] is always unavailable. I leave a message with the receptionist in hopes of receiving a call back which I never do. There was one occasion on Tuesday, Dec 2 when I called and actually spoke to Mr. [redacted] briefly. He ended the conversation by telling me he would follow up the next day by phone. I still have yet to hear from him. I still continue to call and/or leave messages with the receptionist. I am frustrated and disappointed with the lack of customer service and support. I really tried to resolve the issue without the assistance of a third party but at this point I can no longer just wait.Desired Settlement: Phone call and an in person appointment to discuss my concerns about my 2013 Income Tax Return

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Description: Bookkeeping Service

Address: 8994 Elk Grove Blvd., Elk Grove, California, United States, 95624

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