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J&K Outdoor Products

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J&K Outdoor Products Reviews (1)

Review: I had purchased a Sport Vu bow camera from J&K Outdoor Products. After receiving the bow camera and realizing it didn't operate like the website claimed it did, I sent the bow camera and the accessory kit back to J&K Outdoor Products. On October 22, I emailed Mr. [redacted] letting him know that the camera wasn't what I expected and it was currently in transit. He emailed me back telling me that all sales were final. No where on the website, sales receipt or through conversation did it state that the product could not be returned. I emailed him back stating that I had no use for the camera or accessory kit and wanted to know if there was something he could do. He said he would accept it with a 30% restocking fee. I would have been out $100 if I chose to do that. I asked him to please return the bow camera to me, but I would accept the 30% restocking fee on the accessory kit because it was cheaper. After not hearing anything, I emailed him a few more time and called the business once. I left a voicemail stating that I wanted the bow camera back and if I did not hear from them I would have to call the police and I guess consider it stolen. On November 7, I finally got an email back from [redacted] stating that it was shipped out that Monday. I emailed back asking when I would get my money back for the accessory kit and he wrote back stating "As per your request the entire package you sent has been returned unopened and this transaction is considered complete. The threatening phone message you left earlier in the week has been taken very serious and a copy has been made for future reference if necessary." Never had I requested to have the entire package sent back to me unopened. This is was very unprofessional of Mr. [redacted]. I have all of the emails, sales receipts, website full screen shots, etc. to prove that the warranty is not stated anywhereMr. [redacted] was very unprofessional stating that I left a "threatening" voicemail. Never did I threaten him, only stated facts.Desired Settlement: I do not want the accessory kit and I would like my money back for the shipping that I have been charged for the 3rd time. I would never have even bought from the company if I knew that I would not have been able to return it. Their return policy is not stated or posted anywhere.

Business

Response:

It is clearly stated in the written warranty policy the customer received with the product that returns will not be accepted without a pre-return authorization number "RMA". The customer did not follow this procedure and returned the product with out contacting J&K Outdoor Products first. Dispite this, J&K Outdoor Products worked with the customer in regards to what her options were and completed the requests that she made by returning the product to her and she agreed to pay a set amount for return postage. The actual postage was higher and J&K Outdoor Products picked up this additional cost. In no way does J&K Outdoor Products feel there is additonal obligation in this traction, but as part of our continued customer service we are willing to refund her money for the accessory kit if it is returned to us in good condition within 7 days.

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Description: Night Vision Equipment

Address: 6500 Saint Louis Ave, Saint Louis, Missouri, United States, 63121

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