J&R Music and Computer World

Revdex.com: At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted] Sincerely, [redacted] **

Revdex.com:At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].Sincerely,[redacted]

Review: J&R closed their doors last year with no notice. They claimed that they were redeveloping the site and would reopen in 2015. There is no record that they are in Chapter 11. They sold me an extended warranty on a camera that I purchased through them for $59.99 and now I need service on the camera. There is no way to get in touch with them anymore but as they are not officially bankrupt I was hoping there is some recourse for the many customers they sold warranties to. There was most likely an outside company that they used for their warranty business.Desired Settlement: the money back for the extended warranty I purchased.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a Asus Vivotab Smart from J&R Music and Computer World on May [redacted] 2013, I received this product on June [redacted] 2013, a month later on July [redacted] 2013 my tablet made a loud popping sound, I opened the protective case and saw that the screen had cracked while charging. I email the Seller J&R and I contacted Asus, J&R told me to contact Asus and if I was unhappy with the results I got to contact them via Phone. I contacted them and spoke to a manager on July [redacted] telling them that I had contacted Asus because they one have not contacted me back and two Asus RMA status say they can not repair the tablet unless if I pay for the repair and they are waiting on my confirmation to repair and pay for the repair I have yet to see such email for Asus reguarding the repairs. I contacted Asus and spoke to countless managers and they all told me the same thing if I refuse to pay for the repair no matter if the tablet was defective they will send it back to me unrepaired, and told me to contact the seller and see if there are able to replace the Vivotab Smart with a new one or give me a refund back. I contacted J&R and told them what Asus told me and they told me one they are un able to accept the Tablet back because of the damage and I am suppose to work it out with Asus then I receive another email from J&R telling me how truly sorry they were and that the tried taking it back from the Manufacture, I called Asus back telling them what the Seller told me and they said they have no record of J&R contacting them on my case and willing to take the tablet back. I feel like I am being screwed I explained to countless people via phone and via email through Asus and J&R that I did not drop or abuse the tablet in any way and that after 5 minutes after using the tablet while charging I heard a loud popping sound and notice my tablet screen was cracked. I also spoke to Asus about the situation and they told me to file an A to Z Claim which I did but was denied because J&R refuses to accept the return of the tablet. I asked J&R if they could possible give me a partial refund so I can has Asus repair the Tablet J&R refused to do that and said there are unable to assist me and that they tried to assist me but is not able to because since Asus is not able to take the tablet back they are not able to accept the tablet back either. I also asked if they could possibly replace the product with a new vivotab and they told me the same thing they are unable to help me. I feel like I am being screwed both by J&R and Asus. Asus is unable to fix the cracked screen unless if I pay for them to repair it because they have no way of knowing if the screen cracked due to a defect, so they are hold me accountable for the repair of a defective tablet which I think they know its a defective tablet but they don't want to admit because then they will be admitting that they vivotab has a design flaw which they will never do. I don't feel that I have to pay for a repair on a defective tablet which is not my fault to begin with. I think it is unfair to me the consumer to pay for the defective tablet and to pay the repair of the problem don't you. I tried working with both the Manufacture (Asus) and the Seller(J&R), and got no where, If choose not to pay for the tablet to be repair and Asus sends it back to me I am out $430 dollars and if I choose to pay to the defective tablet screen to be fix what happens if it cracks again then I wasted $430 dollars plus the money to get it fix then I will be in the same place. I charged this tablet on my [redacted] Store card which I was going to pay off in August when I got my school grant, now I don't know what to do [redacted] denied the A to Z claim because J&R fulfilled there order and showed [redacted] that they have a 30 day return policy. I appealed [redacted]s decision and they still ruled in favor of J&R and basically told me that I am responsible and to contact the manufacture (Asus) which I did and still get the same result nothing and that I have to either pay for the repairs or contest the repairs and they send me the tablet back unrepaired. Which I think is unfair to me..Desired Settlement: The Desired outcome I would like to either have a refund of my money that will go back on my [redacted] Store Card so I am able to purchase a different product, a partial refund in check from J&R Music and Computer World so I am able to pay for the repair of the Asus Vivotab Smart or for J&R to replace the vivotab with a new one, that's all I am asking I understand they're 30day return policy which I think should of ended on the [redacted] of July instead of the [redacted] of June because I didn't receive the product until June [redacted]. plus J&R should have a 90 day defective policy where if in those 90days they either should replace the item or refund your money on electronics such as phones, tablets, computers etc... but they don't. I just either want my money back, partial refund so I am able to pay Asus so the can fix it, or a replacement that's all I am asking. I am hoping you are able to help because I feel like I am getting screwed from both Asus and J&R, or if you are unable to get J&R to do these thing I am hoping you can have Asus to repair the tablet for nothing or give me my $430 dollars back. Thanks I am sorry about the length of this but as you can see I am upset and frustrated because neither Asus nor J&R is helping me with this problem.

Business

Response:

The item in question was shipped to this customer on May [redacted] of this year. She brought this issue to our attention on July [redacted]. The problem is not so much the dates or 30 days versus 90 days, it is PHYSICAL DAMAGE. Virtually all companies will not cover physical damage after the item is delivered free and clear and without exception as this was. Physical damage at the time of delivery is a different story, of course. In speaking with this customer, we discovered that Asus had determined that this problem was caused by physical damage and as such was not covered under warranty. They are charging her $248 which is unfortunate but understandable. If we took this back at this point, Asus would refuse to take it back from us because of the aforementioned physical damage. In good faith, we offered the customer a $30 credit to help defray the cost of this repair, and that credit has gone through. No further adjustments will be made. The issue is now between Asus and this customer.

Review: [redacted] T889TI Samsung Galaxy Note II Quad-Band GSM Smartphone Unlocked - Titanium Gray

Purchased a phone from the retailer and asked if the phone was unbranded and unlocked and was informed that indeed the phone met those requirements. Instead I received a branded (tmobile), locked phone, that neither Tmobile or Samsung will unlock. The phone is also refurbished and is not a brand new product, this is not indicated in their ad or on the receipt.Desired Settlement: I would like to reimbursed for 50% of the cost including shipping which is $298.54 to the credit card used for this purchase. I would also like the unlock codes to be provided and the phone unlocked. Additionally I would the warranty for the device to be extended to cover all device failures that are not as a result of abuse. Also would like to know why the first owner returned the phone and how many times this devices has been repaired and resold.

Business

Response:

This is a transaction from November [redacted]2013, and was advised of the issue on November **.

The action we took at the time was to offer the customer a return on the order for FULL refund, and we issued a prepaid UPS label tracking # [redacted]. This was electronically sent (via email) on November **.

Because we are not able to obtain the unlock codes for this phone, we will not be able to fulfill [redacted]’s request.

We will still stand by our original action, return for full refund, and I’ve re-attached another UPS pre-paid label, once the item is returned we will issue a FULL refund of purchase price and original shipping for a total of $597.07.

Click here to retrieve the Pre-paid shipping label.

Actual URL to retrieve the label - [redacted]

I believe this is a fair offer, and apologize for [redacted]’s experience.

Review: After paying twice for shipping to send the merchandise back I realized a item was not put in the box, I notified the company immediately and was advised to send the item with the same RMA #. I realized after a week the company failed to provide the refund back to my credit card. When I emailed the company to advise them of the refund I was questioned and advised they did not receive the second package. I called today to confirm the acceptance of both packages with the tracking # and was advised by [redacted] it was both received, it has been almost 30 days since the return & I still have not yer received the refund back to my credit card. I advised J & R I would call my credit card company and dispute these charges.Desired Settlement: I am requesting 10% interest for the last 30 days my funds have been held up by J & R for the total amount charged of $229.99

Business

Response:

The reason for the delay was that this item was returned incomplete. There were missing parts. We advised the customer. Subsequently, on 7/** we were contacted by the customer who said that she had located the missing parts. As a courtesy, we sent the customer a pre-paid shipping label via email on that same day, 7/**. Tracking for this label indicates that we finally received the missing parts last Wednesday. It was processed yesterday and a full refund of $229.99 is being put through.

Given these facts, we feel that a 10% additional credit is both unreasonable and unwarranted and will not be put through. $229.99 will be.

Review: I have received instructions on March * 2014 :

Hi

Per your request, we have generated a Return Authorization, RA# [redacted] for you.

To facilitate the return of this item, please follow these instructions:

-Place the item back in its manufacturer's box including all internal packing, accessories, warranty cards,

and manuals. The manufacturer's cannot be written on or defaced in any way. Please be sure that the

serial number on the product matches the serial number on the manufacturer’s box if there is one on it.

They will be matched against our files.

-Place the manufacturer's box into an outer shipping box if it shipped in one.

-Include a brief note explaining as specifically as possible why you are returning the item.

-Write this address on to the shipping package:

J&R Music World Returns [redacted] RA# [redacted]

Please be sure to write the Return Authorization Number, RA# [redacted] on the outer shipping box, not on

the manufacturer's box. Make sure the merchandise is well packed for shipping.

Do not add any other paper inside the package. Ship it through any convenient shipping carrier and do

provide us the tracking no.

Once received, we will issue refund

I have returned the products CDN $325.98 March ** 2014 they have signed received returned products March ** 2014 I have proof from Courier service however I did not receive refund.

Seller feedback to me without specific date: We're sorry. More than 90 days have passed since you placed this order

my comments: seller delayed instructions replied to me March * 2014 (above) and delivery (to me) was very late

reasons of returns: The products malfunction, not working at all

I received products very late Jan. ** 2014 they said should arrive by/before Jan. ** 2014Desired Settlement: Seller should pay me back courier charges from Calgary, AB Canada to USA

I did not know I have to return to USA, cost of the courier charges about the same as returned product

Review: I got this note * April 2013 I never received the item I have a letter from the [redacted] saying they never received it, I sent letter to J&R and they keep saying they will refund money but never send it. I signed a letter from them saying I never got the item and they would refund money but if I got the item I would have to return the money. They are just running around on this matter. I have been asking for return sice June 2013.

We are pleased to tell you that the following items of yours have been shipped:

Order Number: [redacted] Shipping Method: Priority Mail

Tracking Number: (no tracking available)

Qty Model Product Description

THIS WAS LAST CONTACT over 3 weeks ago still no refund check.

Dear [redacted],

To complete the process we ask that you fill in, and sign the attached for,. Once we have received it from you your refund will be issued within 48 hours. I filled out the form and sent by post office and email. Please assist.

Thank you

[redacted] | Customer Service Rep

J&R Music and Computer World

###-###-####

--------------------------------------------------------------------------------...⇄ />
[redacted]Desired Settlement: I want my money returned!

Business

Response:

We are pleased to report that a full refund in the amount of $453.87 is being processed for this customer. We apologize for the delay. The refund should be reflected in the customer's credit card account that was used for this transaction withing 5-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you for the assistance I do not like to complain about things but this was a bit too much, thanks again and thanks to J&R for their response I appreciate their response.

Review: I bought 1 $1000 gift card from J&R music and computer world and now there is no place on their website to enter to buy merchandise. Gift cards by law can't expire.Desired Settlement: I want a refund in the form of a check for $1000 since I no longer have the original credit card I used to purchase the gift card.

Review: I have a gift card valued at $350 from J&R Music that I've never used. I was told the card would always hold it full value. When I read about J&R closing it's doors I called the 800 number that was active at the time in May 2014 to find out about cashing in the gift card. I was told J&R was offering refunds in full by a representative named [redacted]. I gave him the number on the gift certificate and was told I would get a refund check in the mail. Afterwards I checked the value of the gift certificate over the automated phone number and was informed the card has a zero balance. Thus far I have not recieved anything in the mail.I sent two e-mails but have not recieved any reply. I want to know the status of the refund.Desired Settlement: I would like to recieve a refund in full as I was told I would get. If not I would like to know what options J&R are offering.

Consumer

Response:

At this time, I have not been contacted by J & R Electronics Inc. regarding complaint ID [redacted].

Sincerely,

Review: Estimated, On february of this year I went to USA as first time. On [redacted] of feb I bought a laptop at J&R ([redacted]) branch in New York. For the model I bought I asked 3 times to the seller if the computer have warranty in my country (Argentina). He replied me with an afirmative answer, telling that the product have international warranty and that there is an office in my city to go if any issue with the laptop. I came back to Argentina having to afford custom taxes becouse of the laptop. Four months after the purchase the device started to fail. Checking in internet the failure is hardware issue and many other users of this laptop model had the same problem having to go to the ASUS Technical service to repair the computer. I called asus and they told me that their warranty is not valid in Argentina. Then I called to J&R, they recogniced the error (i have recorded this call) but after 47 days of claiming and more than 40 emails they just acepted the return of the product but they refuse to refound the complete shipping costs and customs costs. I think this is a huge abuse from the store and I dont know what can I do about this. I will be really thankful if you tell me what can I do. I have the failed product, the invoice, the customs payment prove, the emails and the call recordings. Best regards [redacted]Desired Settlement: The business must inform the customers about the exact terms of the warranty. Also the seler must know about the warranty terms out of the US territory, the must not invent favorable and fake terms to make the client to buy, that is fraud. The business must refund all the cost derivated from the fraudulent sell, that include: Product costs, customs taxes and shipping costs to return the product.

Business

Response:

We were just as surprised and disappointed as [redacted] to find that when Asus says "global" warranty, that their odd globe apparently does not include Argentina and some other South American countries. Interestingly, Brazil IS included in this Asus globe. In any case, it was a surprise.

We have had lengthy correspondence with this customer in trying to come up with a solution and have concluded that the best way forward is to take this back for a full refund. A person acting on his behalf will be doing so. Our Returns Department will be ready for this and will process a full credit with deliberate speed.

Review: I purchased a Friedrich Air Conditioner back in April and returned it on May **, 2014. I was told that it would take 7- 10 business days for my refund. It has been 2 months now and I still haven't received my refund. I have called several times and was given the run around about where my money was. I went down to the J&R returns department July **, 2014 to find that it is no longer in operation. All the phone numbers and other contacts are no longer in operation as well. I want my money back now, but I don't know how to get it back.Desired Settlement: I want my full refund, ASAP!

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: On 12/**/13, I ordered Ergotron Panasonic CF-52PGNBX3M Notebook computer on JR.Com for $91.99. I received an email confirmation for my order for the same product from JR.com. On 12/**/13, I have received an email confirming that my computer was shipped; they had charged my Visa; and provided the UPS tracking number. Again, the shipping confirmation email had the correct product description - Ergotron Panasonic CF-52PGNBX3M notebook computer. On 12/**/13, I received a package from UPS sent to me by JR.COM dropped at the front of my house. However, when I picked it up, it was making a noise as if there were loose metal pieces. I suspected that they did not packaged it right as computer should not move nor make any noise. Fortunately, the UPS was delivering packages to my neighbor and I rejected the package and gave it back to the UPS guy. I called J&R Customer Service, however they were closed. Thus, I called them next day to get a replacement and ensure it is packaged properly. I was told by them that item was mis-described on the website. It had the correct SKU number but wrong description. Hence, it should not have shipped to you in the first place. They would give me a credit once they would receive my package back. I informed them that in my emails from J&R, they have never mentioned any SKU numbers and I did not order (nor do any consumers) items by SKU numbers. Since they have charged my credit card and confirmed my order by emails only on product description, they need to fulfill the order and send me the correct item that I have ordered. She refused to do it. So far, I have not received any confirmation on refunding my money nor shipment of correct item that I have ordered.Desired Settlement: Please ship the correct item that I have ordered.

Business

Response:

This customer was advised that we had a listing error on our website. A return authroization was offered by phone along with a no-charge return label. Since the customer ended the call to us, we are proactively sending a Return Label to his listed email address. Once we get this back, a full refund will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have a copy of their emails where they clearly show that they have received my order and shipped me a laptop (item that I ordered). Hence, there is no question regarding listing error. Further, I have not received anything from the business as I rejected the package since it was making a rattling noise. I had called them regarding why my package was making a rattling noise and informed that I had rejected the package since it was making rattling noise. I requested to send me another unit with proper packaging. I was told that they should not have sent the package to me and they would not be sending anything for replacement. I requested to talk to supervisor and they hung up on me after waiting on hold for 5 mins. or so. To-date, I have not received anything including return label (as there is no need for it) and UPS website shows that I have rejected the package and the package is back with shipper. Still they have not credited my credit card. Thus, the business is not honest and has been practicing unethical and illegal activities.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are pleased to report that this customer has been refunded in full in the amount of $91.99. It was sent from our bank on January [redacted]and has likely been posted to the account this customer originally used for this purchase.

This draws the matter to a close.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The vendor has fulfilled the order that I had place and vendor had agreed and informed that they shipped. They have been consistently changing the story and do not have their act together. Revdex.com should not keep such vendor as approved vendor as they are a fraud and mis-representing and trying to cheat customers.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought some music software form this company. (Playa Producer Pack). When it arrived I tried downloading the software to my MacBook Pro and the files would not open at all. Then I called the company who created the software they told me they didn't understand what was going on. S I called J&R and told them what was going on they told me to send it in. So before I sent in the software I also tried it on my DELL and it couldn't find any files on the disk. I tried internet sources and everything. So when I sent the software back in I asked them for my full refund. They claimed they couldnt give it to me and that they were checking the software and it seemed fine. So they said they were sending it back ( and may I remind you this is the same software I sent to them. So it finally arrived and the disk stilled don't work I feel as if I was scammed and all I want back is my $120.00 dollars. But they did nothing and really didn't even try to help me at allDesired Settlement: All I want back is my money! As a customer I did exactly what I was suppose to do. I'm a student in college, so I really don't have money to be throwing away. And that is why I bought the software, so I could use it at school for different competitions we have I'm a music/business (major) undergraduate.

Business

Response:

We are not sure why this worked fine here but not there. We are calling this customer and will take this back for a refund. When we get it back we'll test it again. It's a mystery and an annoying one for all concerned, but we'll take of this customer in the meantime.

[redacted] at J&R

Review: On May *, 2014 , I called to the Customer Service Center and spoke to a Representative named [redacted] for a refund on four (4) outstanding Gift Cards with the total value of $650. I was told that I would receive a refund check in about two weeks by mail. No confirmation numbers were given as a proof of my request. As of today, July *, 1014, I have not received the check yet. I have sent emails several times without any response.Desired Settlement: I would like to receive a refund check.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,