Initial Business Response /* (1000, 7, 2015/06/22) */
Contact Name and Title: Bob B*** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@schillings.com
We are sorry to hear about your dissatisfaction with the cedar decking that was delivered to your home on May 18thWe don't have any
previous record of a complaint from you or your contractor in regards to the deckingThe material that was sold to you is an architectural knotty grade of western red cedarWe did review our current inventory and the display that we have in the showroom and it is consistent with that gradeWe are more than happy to make a sight visit to see if the material that you did receive matches that gradePlease let us know if and when that would be possible
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have on site inspection !!Call *** *** *** *** ***
Final Business Response /* (4000, 15, 2015/06/30) */
Contact Name and Title: Bob B*** GM
We made a jobsite inspection and did verify that the material delivered was within grade
OFFER:
As a good will gesture we offered gallons of Penofin clear sealer
Final Consumer Response /* (2000, 17, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
OK settled and thank you Revdex.com
Everything is fine right now *** ***
Initial Business Response /* (1000, 7, 2015/06/22) */
Contact Name and Title: Bob B*** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@schillings.com
We are sorry to hear about your dissatisfaction with the cedar decking that was delivered to your home on May 18thWe don't have any
previous record of a complaint from you or your contractor in regards to the deckingThe material that was sold to you is an architectural knotty grade of western red cedarWe did review our current inventory and the display that we have in the showroom and it is consistent with that gradeWe are more than happy to make a sight visit to see if the material that you did receive matches that gradePlease let us know if and when that would be possible
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have on site inspection !!Call *** *** *** *** ***
Final Business Response /* (4000, 15, 2015/06/30) */
Contact Name and Title: Bob B*** GM
We made a jobsite inspection and did verify that the material delivered was within grade
OFFER:
As a good will gesture we offered gallons of Penofin clear sealer
Final Consumer Response /* (2000, 17, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
OK settled and thank you Revdex.com
Everything is fine right now *** ***