Jan's Pools

This letter is in response to the complaint received in regard to an event held at our Lanham location on Sunday June 3, The person making the complaint however is not a patron or signature on the contractI will still address the complaint and you will see bu the end and the enclosed additional correspondents that La Fontaine Bleue is not at faultWe pride ourselves in serving our community for our years.The complaint letter stated we did not fulfill obligations under the contract for the following:Music in adjacent bathroomManager not in attendance Hors D 'Oeuvres running outTables to accommodate guestsFunctioning Air ConditioningComplaint #1As you see by enclosed contract, above the patron's signature we state Patron is aware of music in the adjacent ballroomOn the day of this event, we had an additional event that began 5pm - 9pmI have enclosed a highlighted copy of email that states by complainer that the guests starting leaving when the other events music began and also acknowledges that the music was turned down after the first song when management spoke with the musicianThe event with the strolling strings was a Christian event with no dancing once dessert was served guests began to exit prior to music starting in adjacent ballroom.Complaint #2The complaint letter states that the manager of the event was not in ballroom and only the manager of another ballroom was availableThis statement is incorrect; the complainer was stationed in the lobby at a registration tableThe patron [redacted] was greeted by the manager and remained in the ballroom for the duration of the eventThe gentleman that the complainer is referencing is the manager for the event starting at 5pm and for the reason the complainer was in the lobby she reached out for this manager in passing.Complaint #3In regard to the Hors D'oeurves running out is incorrect statementThe client purchased hors d;s for the first hour during the guest arrival timeAt a point they had to be replenished but never ran out.Complaint #4From the beginning of starting the contract it was discussed seating the guestsOur standard is guests per table and if the patron decides to do guests per table the maximum of the room would be reduced (as shown on Contract)At the time of finalizing, I was out of the office and my assistant went over detailsAs per our final sheet it was not discussed to do tables of however they did not have the minimum guest count required on the contract of guestsMy assistant reduced their count bu guests instead of holding the organization to the required minimum of guests-savings of $off the agreed upon signed contract.On the day of the event they arrived and the room was set for the per table, the staff accommodated the tables of and had the room completed prior to the first guest arriving

Thank you for the opportunity to follow up on the complaints issued by *** *** ***.*** *** is correct that I did make a typographical error on the dateI do know the event was June 4th, the contract was June 4th and the event was performed on June 4"I also want to state that my use of the "complainer" was not used in derogatory manner*** *** was not the signature on the contract so as a reference of the one making the Complaint, I chose to use the Word "complainer"As in my original letter we stand by our responsesAs a catering company, there are times that an event may run into difficulties that occurred by our staffWe acknowledge those times and make amends to those clientsLa Fontaine Bleue does not feel that this event was one of those timesWe were willing to sit down with the patron and go over each and every detail and follow up the conversation with the cameras but *** *** rejected.In regard to the tables of or guests, you can see by contract that no decision was made at that timeThe tables Were not discussed however upon arriving for the event, our staff did accommodate the tables for in a timely manner before guest arrivalAs noted on the contract, the patron preferred the Arundel Ballroom, which is larger and we were able to provide that space for their event.As stated in original email by *** *** on June 4th at 9:23pm that ultimately, they enjoyed the party.Sincerely,Laurie A***

This letter is in response to the complaint received in regard to an event held at our Lanham location on Sunday June 3, 2017. The person making the complaint however is not a patron or signature on the contract. I will still address the complaint and you will see bu the end and the enclosed...

additional correspondents that La Fontaine Bleue is not at fault. We pride ourselves in serving our community for our 49 years.The complaint letter stated we did not fulfill obligations under the contract for the following:1. Music in adjacent bathroom2. Manager not in attendance 3. Hors D 'Oeuvres running out4. Tables to accommodate 8 guests5. Functioning Air ConditioningComplaint #1As you see by enclosed contract, above the patron's signature we state Patron is aware of music in the adjacent ballroom. On the day of this event, we had an additional event that began 5pm - 9pm. I have enclosed a highlighted copy of email that states by complainer that the guests starting leaving when the other events music began and also acknowledges that the music was turned down after the first song when management spoke with the musician. The event with the strolling strings was a Christian event with no dancing once dessert was served guests began to exit prior to music starting in adjacent ballroom.Complaint #2The complaint letter states that the manager of the event was not in ballroom and only the manager of another ballroom was available. This statement is incorrect; the complainer was stationed in the lobby at a registration table. The patron [redacted] was greeted by the manager and remained in the ballroom for the duration of the event. The gentleman that the complainer is referencing is the manager for the event starting at 5pm and for the reason the complainer was in the lobby she reached out for this manager in passing.Complaint #3In regard to the Hors D'oeurves running out is incorrect statement. The client purchased hors d;s for the first hour during the guest arrival time. At a point they had to be replenished but never ran out.Complaint #4From the beginning of starting the contract it was discussed seating the guests. Our standard is 10 guests per table and if the patron decides to do 8 guests per table the maximum of the room would be reduced (as shown on Contract). At the time of finalizing, I was out of the office and my assistant went over details. As per our final sheet it was not discussed to do tables of 8 however they did not have the minimum guest count required on the contract of 150 guests. My assistant reduced their count bu 25 guests instead of holding the organization to the required minimum of 150 guests-savings of $919.75 off the agreed upon signed contract.On the day of the event they arrived and the room was set for the 10 per table, the staff accommodated the tables of 8 and had the room completed prior to the first guest arriving.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: We paid thousands in advance for services not received - our 4-hr event was cut nearly in half because LaFontaine Bleue did not consider the type of event they scheduled adjacent to ours.  Our Members always make the best of any situation and, in spite of many other issues that occurred, I can only assume time was enjoyed until the adjacent event's amplified music became intolerable. The many members of our organization were embarrassed that so much went wrong along with the adjacent music that ultimately caused our guests to leave.  Again, we made the best of a bad situation, smiled through it and apologized to our guests as they left nearly 2-hrs early.  We are very dissatisfied that our special day turned into an expensive disaster - by no fault of ours - and should at least be partially reimbursed.  Enduring the on-going haggle with LaFontaine Bleue has been eye-opening.  It clearly demonstrates customer satisfaction is not a priority.  LaFontaine Blueu should acknowledge their shortcomings, sincerely apologize for ruining our event and provide compensation. Many thanks for your help in this matter -
Regards,
[redacted]