Signed 5year contract for services if dissatisfied-owner refuses to reimburse my $Jander Travel services has dishonest business practices My husband purchased this vacation travel package after being solicited by mail in late .Later after attending their lengthy presentation, we decided to purchase but were still a bit questionable but the staff reassured us that they would be able to handle any vacations request any where in the worldIt was not until I booked a trip that I realized it was all lies.Jandar travel rates are not competitive compared to websites such as expedia etcTheir rates are not comparable to expedia,nor travelocityMy husband and I spent over $2000, and chose not pay anymore moreI spoke to Darell- he would lie and stated he would help us but just ignored my calls until I called Matrix about the matter.Later he threatened to sue me for slander because I discussed how unprofessional his business tactics and his dishonest methods in what the package
This company is running a SCAM!! The address and the years in business appear the same while the name of the company and order of principals change quite often( Jandar, travel services, Lives Fun...)They offer Lots of promises and most are liesThey entice people in for a free cruise, travel voucher or something free with only the requirement to sit through a presentation regarding how much they can save you on travelThese vouchers are worthlessThey promise to get you the lowest price on your trip and then you will receive a rebate Actually, they ask for any other quotes you may have on travel so they can price match and then they find you third rate accommodations and then deny there is a rebate When you try to get answers regarding your rebate they threaten to sue you if you tell the true story This company was formerly affiliated with Matrix TravelMatrix has now sent out a WARNING to members regarding Darrell and Janet's businesses and their practices as unscrupulous They charged my husband and I $6,For memberships that ends up being one membership that people can use I requested my rebate on our 50h anniversary trip that they did a horrible job on and they have used a litany of excuses and also threats if we report this as what it isA rip off Hopefully, this will save someone else
I purchased weeks of vacation which I was promised they could get me in the New England area at substantial savings But to this day nothing Darrell Cpromised us he could get us weeks at substantial savings in New England area for June July And August so far its been same story the area we want is very difficult to get for that timeframeThe only reason we purchased this weeks was to be near our children for the summer months which we made very clear and were assured at the time of purchase that was no problemI paid $on May th on my American ExpressMy membership # at Matrix travel network is MTN [redacted] which is who Jandar uses for their travel bookings for this programDarrell Cis the Rep who gave us the speech and did not deliverHe has stalled us over and over To date we have received offers but none for the savings promised in fact prices given are available on line not incredible savings as sold Since we bought this travel service Matrix s
These guys are great! They booked a trip for me and my husband to Las VegasConcierge all the way, with handling the airline, hotel, and transportationEven when I had a last minute question about the hotel, they called the hotel and took care of itThere were even fresh flowers when we got there, with a thank you from LuxStarIt was our 20th wedding anniversary (we got married in Vegas) I can't wait for them to plan our trip to Italy this next year!
The company does not follow through with what they advertise Their service and follow through are terrible
I went to one of their sales meetings on and I was pretty impressed with what they promised Always cheaper on hotel stays, great concierge service, etc The initial price I was offered was 10, When I indicated that I could not afford that they said they would work with me and got the price down to We were in a hurry to leave because my husband needed to get back to work So we were presented the paperwork and not really given a lot of time to review itUnfortunately we signed and there was a clause in the contract that, even if I am unhappy with the service I can not get a refund and any disputes have to go through an arbitrator I signed up on because I travel a lot and thought this would be perfect I found that their claim that they were always less expensive was inaccurate In addition to that their follow up is essentially non exi
These guys are great! They booked a trip for me and my husband to Las VegasConcierge all the way, with handling the airline, hotel, and transportationEven when I had a last minute question about the hotel, they called the hotel and took care of itThere were even fresh flowers when we got there, with a thank you from LuxStarIt was our 20th wedding anniversary (we got married in Vegas)
I can't wait for them to plan our trip to Italy this next year!
This company is running a SCAM!! The address and the years in business appear the same while the name of the company and order of principals change quite often( Jandar, travel services, Lives Fun...)They offer Lots of promises and most are liesThey entice people in for a free cruise, travel voucher or something free with only the requirement to sit through a presentation regarding how much they can save you on travelThese vouchers are worthlessThey promise to get you the lowest price on your trip and then you will receive a rebate Actually, they ask for any other quotes you may have on travel so they can price match and then they find you third rate accommodations and then deny there is a rebate When you try to get answers regarding your rebate they threaten to sue you if you tell the true story
This company was formerly affiliated with Matrix TravelMatrix has now sent out a WARNING to members regarding Darrell and Janet's businesses and their practices as unscrupulous
They charged my husband and I $6,For memberships that ends up being one membership that people can use
I requested my rebate on our 50h anniversary trip that they did a horrible job on and they have used a litany of excuses and also threats if we report this as what it isA rip off
Hopefully, this will save someone else
I purchased weeks of vacation which I was promised they could get me in the New England area at substantial savings
But to this day nothing
Darrell Cpromised us he could get us weeks at substantial savings in New England area for June July And August so far its been same story the area we want is very difficult to get for that timeframeThe only reason we purchased this weeks was to be near our children for the summer months which we made very clear and were assured at the time of purchase that was no problemI paid $on May th on my American ExpressMy membership # at Matrix travel network is MTN *** which is who Jandar uses for their travel bookings for this programDarrell Cis the Rep who gave us the speech and did not deliverHe has stalled us over and over To date we have received offers but none for the savings promised in fact prices given are available on line not incredible savings as sold Since we bought this travel service Matrix s
My husband & I weren't sure about attending the travel program presentation but we are happy we kept an open mind We invested in the concierge travel program in May and we have saved and also received rebate money back on our trip(s) We had to book a last minute flight/hotel in Orlando and they were able to find a Embassy Suite for the price of a Choice hotel They offer a rebate program where you receive cash upon return from your trip We have booked a NYE all inclusive trip to the Dominican Republic and they were able to book an Oceanview Suite for the similar pricing of a Garden view room at a star resort and we just booked this in October We are satisfied with the upgraded accommodations for the budget friendly pricing and how they could find a deal at short notice
My husband and I joined Luxstar Travel in the spring of Since then they have booked big trips (Viking River cruises to Russia and one on the Danube and a land-sea Holland America to Alaska) as well as several small hotel reservations Here's why I like dealing with Luxstar: they have a local office staffed with friendly, professional and helpful agents who take all the time needed to make sure your trip is a success; they can book trips through any company and they steer you to the trip that you want to take; they follow through on promises they make One of the promises is that you get a rebate on your trip that includes 100% of their commission I love the trips that we've taken and I love getting the rebate which I can then apply to our next trip Thanks, Luxstar...we look forward to our next trip to Italy
This is an absolute scamI went in there and spent two hours with these people they went from $10,000-$just write me out a checkWell I didn't write him out a check I told him that I wanted to go home and do some research which I'm very happy I didWhen I left they asked for my fried giftDavis said she didn't have it and she would mail it to meI was in there on February today is StPatrick's Day still haven't received the giftDon't waste your time or money
My husband and I purchased the Matrix travel package from Jandar in Sept We did not realize that Matrix was not affiliated with JandarWe also rec'd the warning from Matrix earlier this year (2017) about JandarJandar took several thousand dollars from us, which, according to Matrix, none of which went to MatrixWe had a tough time getting our "free airfare" tickets fulfilled because of all the stipulations, which were not told to us when we went for the very heavy-handed sales pitch for the Matrix Travel NetworkIn addition, there is a yearly membership fee for MatrixAnd no doubt some of the promises made by Jandar won't be fulfilled because we no longer do business with them as recommended by Matrix Travel NetworkJandar's tactics are a scamWe are still evaluating whether to continue with Matrix as we did get a couple good deals with them, with cash credit post-trip
Jandar Travel in Sarasota will offer you cruise & vacation giveaways if you attend their hrpresentation to join their travel clubOnce completed you will get a travel voucher that is worthless since the amount you are charged for these vacations is the same or more than if you booked it yourselfSave your time & $$ in Sarasota
scam does nothing promised terrible follow thru on requested travel
we joined Jandar which we thought was Matrix on 04/14/used Matrix through DCtimes no problem got rebates back timelyshortly there after I get a letter from Matrix telling me what a fraud D.Cis and I should have nothing to do with him he is a crook charged you too much and doesn't give out rebates, I thought wow who sends out letters like this! I contact D.Che says bring me the letter, I do, he assures me they are just bitter and he will do right by usi believe him silly me both myself and of my family members will tell you he does not return calls he waits until last minute if ever to organize the trip we have made our own plans when he doesn't call back the last resort was when he left us hanging with no rental car.his rebates are few and far between we have no contract with LuxStar just Jandar we have absolutely no paper work on LuxStar when I ask he says it's in process years later still waitin
I will never use the *** Service againOn July14, I went to Jandar Travel Fruitville Rd Sarasota, FLThe reason wasto inform them of a previous problem with booking through ***Service.The sales person, who shall be nameless, talked about shipssinking and planes being cancelled and the service was not responsibleSince Ihadn?t booked a cruise or a flight I found his statements to be quite ridiculoussince he was given in writing my problem.He left us sitting in the office while he sought more infoand then returned to tell us it was our fault that I didn?t call the number onthe reservationMy daughter, Maria, was never given a reservation because the reservationhad been switched without any communication with herI was never informed thatwhat I had paid for was switchedIt seems to me that a bait and switch wasgoing onThe conversation with this blame the client attitude was over and weleft.The sales person followed us out to m
Signed 5year contract for services if dissatisfied-owner refuses to reimburse my $Jander Travel services has dishonest business practices
My husband purchased this vacation travel package after being solicited by mail in late .Later after attending their lengthy presentation, we decided to purchase but were still a bit questionable but the staff reassured us that they would be able to handle any vacations request any where in the worldIt was not until I booked a trip that I realized it was all lies.Jandar travel rates are not competitive compared to websites such as expedia etcTheir rates are not comparable to expedia,nor travelocityMy husband and I spent over $2000, and chose not pay anymore moreI spoke to Darell- he would lie and stated he would help us but just ignored my calls until I called Matrix about the matter.Later he threatened to sue me for slander because I discussed how unprofessional his business tactics and his dishonest methods in what the package
My wife and I received a mailing that we won either a car, a TV, an iPad or a free night cruise with air but we had to go to Jandar Matrix Travel on Fruitville Road in Sarasota to hear a presentation to then find out which prize we won We went and were told we won the cruise As of this writing we have never received the cruise we have now sued this company to receive our cruise *** *** Nokomis FL
Matrix Travel, formerly Jandar, is a wonderful travel company! The owners, Darrell and Janet provide the best customer service! Darrell is a GREAT travel planner and Janet, who runs the business, is the nicest person you'll ever meet! The best part about this company is that they rebate you back their travel commissions, so, if you travel a lot, you will make back your initial investment after a couple of trips! My boyfriend and I will make back our cost-to-join when we get back from our Viking River Cruise next year! It's really a no-brainer if you travel! Plus, they have these really wonderful and inexpensive "condo weeks" where you can stay almost anywhere for a fraction of the cost!
Our family was solicited on many occasions by a third party to ViaQuest, DBA Lux Star Travel
We agreed to presentation and 'gift' offer was
bogus
The presentation of their product for purchasing segmental ownership was adequate, however the problems arose when we tried to take advantage of their GIFT(s) for attendingTheir were hidden fees and costs not mentioned by this Company which rendered the GIFT NOT APPEALING AT ALL
A Complete hoax
Fraudulent practices collecting fees for selling travel services
My husband and I purchased the Matrix travel package from Jandar in Sept We did not realize that Matrix was not affiliated with JandarWe also rec'd the warning from Matrix earlier this year (XXXX) about JandarJandar took $from us, which, according to Matrix, none of which went to MatrixWe had a tough time getting our "free airfare" tickets fulfilled because of all the stipulations, which were not told to us when we went for the very heavy-handed sales pitch for the Matrix Travel NetworkAnd no doubt some of the promises made by Jandar won't be fulfilled because we no longer do business with them as recommended by Matrix Travel NetworkJandar's tactics are a scamWe are still evaluating whether to continue with Matrix as they require a yearly membership feeBut Matrix has contacted their members and advised they no longer are affiliated with Jandar, because of fraudulent practicesAgain Matrix says
Signed 5year contract for services if dissatisfied-owner refuses to reimburse my $Jander Travel services has dishonest business practices My husband purchased this vacation travel package after being solicited by mail in late .Later after attending their lengthy presentation, we decided to purchase but were still a bit questionable but the staff reassured us that they would be able to handle any vacations request any where in the worldIt was not until I booked a trip that I realized it was all lies.Jandar travel rates are not competitive compared to websites such as expedia etcTheir rates are not comparable to expedia,nor travelocityMy husband and I spent over $2000, and chose not pay anymore moreI spoke to Darell- he would lie and stated he would help us but just ignored my calls until I called Matrix about the matter.Later he threatened to sue me for slander because I discussed how unprofessional his business tactics and his dishonest methods in what the package
This company is running a SCAM!! The address and the years in business appear the same while the name of the company and order of principals change quite often( Jandar, travel services, Lives Fun...)They offer Lots of promises and most are liesThey entice people in for a free cruise, travel voucher or something free with only the requirement to sit through a presentation regarding how much they can save you on travelThese vouchers are worthlessThey promise to get you the lowest price on your trip and then you will receive a rebate Actually, they ask for any other quotes you may have on travel so they can price match and then they find you third rate accommodations and then deny there is a rebate When you try to get answers regarding your rebate they threaten to sue you if you tell the true story This company was formerly affiliated with Matrix TravelMatrix has now sent out a WARNING to members regarding Darrell and Janet's businesses and their practices as unscrupulous They charged my husband and I $6,For memberships that ends up being one membership that people can use I requested my rebate on our 50h anniversary trip that they did a horrible job on and they have used a litany of excuses and also threats if we report this as what it isA rip off Hopefully, this will save someone else
I purchased weeks of vacation which I was promised they could get me in the New England area at substantial savings But to this day nothing Darrell Cpromised us he could get us weeks at substantial savings in New England area for June July And August so far its been same story the area we want is very difficult to get for that timeframeThe only reason we purchased this weeks was to be near our children for the summer months which we made very clear and were assured at the time of purchase that was no problemI paid $on May th on my American ExpressMy membership # at Matrix travel network is MTN [redacted] which is who Jandar uses for their travel bookings for this programDarrell Cis the Rep who gave us the speech and did not deliverHe has stalled us over and over To date we have received offers but none for the savings promised in fact prices given are available on line not incredible savings as sold Since we bought this travel service Matrix s
These guys are great! They booked a trip for me and my husband to Las VegasConcierge all the way, with handling the airline, hotel, and transportationEven when I had a last minute question about the hotel, they called the hotel and took care of itThere were even fresh flowers when we got there, with a thank you from LuxStarIt was our 20th wedding anniversary (we got married in Vegas) I can't wait for them to plan our trip to Italy this next year!
The company does not follow through with what they advertise Their service and follow through are terrible
I went to one of their sales meetings on and I was pretty impressed with what they promised Always cheaper on hotel stays, great concierge service, etc The initial price I was offered was 10, When I indicated that I could not afford that they said they would work with me and got the price down to We were in a hurry to leave because my husband needed to get back to work So we were presented the paperwork and not really given a lot of time to review itUnfortunately we signed and there was a clause in the contract that, even if I am unhappy with the service I can not get a refund and any disputes have to go through an arbitrator I signed up on because I travel a lot and thought this would be perfect I found that their claim that they were always less expensive was inaccurate In addition to that their follow up is essentially non exi
These guys are great! They booked a trip for me and my husband to Las VegasConcierge all the way, with handling the airline, hotel, and transportationEven when I had a last minute question about the hotel, they called the hotel and took care of itThere were even fresh flowers when we got there, with a thank you from LuxStarIt was our 20th wedding anniversary (we got married in Vegas)
I can't wait for them to plan our trip to Italy this next year!
This company is running a SCAM!! The address and the years in business appear the same while the name of the company and order of principals change quite often( Jandar, travel services, Lives Fun...)They offer Lots of promises and most are liesThey entice people in for a free cruise, travel voucher or something free with only the requirement to sit through a presentation regarding how much they can save you on travelThese vouchers are worthlessThey promise to get you the lowest price on your trip and then you will receive a rebate Actually, they ask for any other quotes you may have on travel so they can price match and then they find you third rate accommodations and then deny there is a rebate When you try to get answers regarding your rebate they threaten to sue you if you tell the true story
This company was formerly affiliated with Matrix TravelMatrix has now sent out a WARNING to members regarding Darrell and Janet's businesses and their practices as unscrupulous
They charged my husband and I $6,For memberships that ends up being one membership that people can use
I requested my rebate on our 50h anniversary trip that they did a horrible job on and they have used a litany of excuses and also threats if we report this as what it isA rip off
Hopefully, this will save someone else
I purchased weeks of vacation which I was promised they could get me in the New England area at substantial savings
But to this day nothing
Darrell Cpromised us he could get us weeks at substantial savings in New England area for June July And August so far its been same story the area we want is very difficult to get for that timeframeThe only reason we purchased this weeks was to be near our children for the summer months which we made very clear and were assured at the time of purchase that was no problemI paid $on May th on my American ExpressMy membership # at Matrix travel network is MTN *** which is who Jandar uses for their travel bookings for this programDarrell Cis the Rep who gave us the speech and did not deliverHe has stalled us over and over To date we have received offers but none for the savings promised in fact prices given are available on line not incredible savings as sold Since we bought this travel service Matrix s
My husband & I weren't sure about attending the travel program presentation but we are happy we kept an open mind We invested in the concierge travel program in May and we have saved and also received rebate money back on our trip(s) We had to book a last minute flight/hotel in Orlando and they were able to find a Embassy Suite for the price of a Choice hotel They offer a rebate program where you receive cash upon return from your trip We have booked a NYE all inclusive trip to the Dominican Republic and they were able to book an Oceanview Suite for the similar pricing of a Garden view room at a star resort and we just booked this in October We are satisfied with the upgraded accommodations for the budget friendly pricing and how they could find a deal at short notice
My husband and I joined Luxstar Travel in the spring of Since then they have booked big trips (Viking River cruises to Russia and one on the Danube and a land-sea Holland America to Alaska) as well as several small hotel reservations Here's why I like dealing with Luxstar: they have a local office staffed with friendly, professional and helpful agents who take all the time needed to make sure your trip is a success; they can book trips through any company and they steer you to the trip that you want to take; they follow through on promises they make One of the promises is that you get a rebate on your trip that includes 100% of their commission I love the trips that we've taken and I love getting the rebate which I can then apply to our next trip Thanks, Luxstar...we look forward to our next trip to Italy
This is an absolute scamI went in there and spent two hours with these people they went from $10,000-$just write me out a checkWell I didn't write him out a check I told him that I wanted to go home and do some research which I'm very happy I didWhen I left they asked for my fried giftDavis said she didn't have it and she would mail it to meI was in there on February today is StPatrick's Day still haven't received the giftDon't waste your time or money
My husband and I purchased the Matrix travel package from Jandar in Sept We did not realize that Matrix was not affiliated with JandarWe also rec'd the warning from Matrix earlier this year (2017) about JandarJandar took several thousand dollars from us, which, according to Matrix, none of which went to MatrixWe had a tough time getting our "free airfare" tickets fulfilled because of all the stipulations, which were not told to us when we went for the very heavy-handed sales pitch for the Matrix Travel NetworkIn addition, there is a yearly membership fee for MatrixAnd no doubt some of the promises made by Jandar won't be fulfilled because we no longer do business with them as recommended by Matrix Travel NetworkJandar's tactics are a scamWe are still evaluating whether to continue with Matrix as we did get a couple good deals with them, with cash credit post-trip
Jandar Travel in Sarasota will offer you cruise & vacation giveaways if you attend their hrpresentation to join their travel clubOnce completed you will get a travel voucher that is worthless since the amount you are charged for these vacations is the same or more than if you booked it yourselfSave your time & $$ in Sarasota
scam does nothing promised terrible follow thru on requested travel
we joined Jandar which we thought was Matrix on 04/14/used Matrix through DCtimes no problem got rebates back timelyshortly there after I get a letter from Matrix telling me what a fraud D.Cis and I should have nothing to do with him he is a crook charged you too much and doesn't give out rebates, I thought wow who sends out letters like this! I contact D.Che says bring me the letter, I do, he assures me they are just bitter and he will do right by usi believe him silly me both myself and of my family members will tell you he does not return calls he waits until last minute if ever to organize the trip we have made our own plans when he doesn't call back the last resort was when he left us hanging with no rental car.his rebates are few and far between we have no contract with LuxStar just Jandar we have absolutely no paper work on LuxStar when I ask he says it's in process years later still waitin
I will never use the *** Service againOn July14, I went to Jandar Travel Fruitville Rd Sarasota, FLThe reason wasto inform them of a previous problem with booking through ***Service.The sales person, who shall be nameless, talked about shipssinking and planes being cancelled and the service was not responsibleSince Ihadn?t booked a cruise or a flight I found his statements to be quite ridiculoussince he was given in writing my problem.He left us sitting in the office while he sought more infoand then returned to tell us it was our fault that I didn?t call the number onthe reservationMy daughter, Maria, was never given a reservation because the reservationhad been switched without any communication with herI was never informed thatwhat I had paid for was switchedIt seems to me that a bait and switch wasgoing onThe conversation with this blame the client attitude was over and weleft.The sales person followed us out to m
Signed 5year contract for services if dissatisfied-owner refuses to reimburse my $Jander Travel services has dishonest business practices
My husband purchased this vacation travel package after being solicited by mail in late .Later after attending their lengthy presentation, we decided to purchase but were still a bit questionable but the staff reassured us that they would be able to handle any vacations request any where in the worldIt was not until I booked a trip that I realized it was all lies.Jandar travel rates are not competitive compared to websites such as expedia etcTheir rates are not comparable to expedia,nor travelocityMy husband and I spent over $2000, and chose not pay anymore moreI spoke to Darell- he would lie and stated he would help us but just ignored my calls until I called Matrix about the matter.Later he threatened to sue me for slander because I discussed how unprofessional his business tactics and his dishonest methods in what the package
My wife and I received a mailing that we won either a car, a TV, an iPad or a free night cruise with air but we had to go to Jandar Matrix Travel on Fruitville Road in Sarasota to hear a presentation to then find out which prize we won We went and were told we won the cruise As of this writing we have never received the cruise we have now sued this company to receive our cruise *** *** Nokomis FL
Matrix Travel, formerly Jandar, is a wonderful travel company! The owners, Darrell and Janet provide the best customer service! Darrell is a GREAT travel planner and Janet, who runs the business, is the nicest person you'll ever meet! The best part about this company is that they rebate you back their travel commissions, so, if you travel a lot, you will make back your initial investment after a couple of trips! My boyfriend and I will make back our cost-to-join when we get back from our Viking River Cruise next year! It's really a no-brainer if you travel! Plus, they have these really wonderful and inexpensive "condo weeks" where you can stay almost anywhere for a fraction of the cost!
Our family was solicited on many occasions by a third party to ViaQuest, DBA Lux Star Travel
We agreed to presentation and 'gift' offer was
bogus
The presentation of their product for purchasing segmental ownership was adequate, however the problems arose when we tried to take advantage of their GIFT(s) for attendingTheir were hidden fees and costs not mentioned by this Company which rendered the GIFT NOT APPEALING AT ALL
A Complete hoax
Fraudulent practices collecting fees for selling travel services
My husband and I purchased the Matrix travel package from Jandar in Sept We did not realize that Matrix was not affiliated with JandarWe also rec'd the warning from Matrix earlier this year (XXXX) about JandarJandar took $from us, which, according to Matrix, none of which went to MatrixWe had a tough time getting our "free airfare" tickets fulfilled because of all the stipulations, which were not told to us when we went for the very heavy-handed sales pitch for the Matrix Travel NetworkAnd no doubt some of the promises made by Jandar won't be fulfilled because we no longer do business with them as recommended by Matrix Travel NetworkJandar's tactics are a scamWe are still evaluating whether to continue with Matrix as they require a yearly membership feeBut Matrix has contacted their members and advised they no longer are affiliated with Jandar, because of fraudulent practicesAgain Matrix says