Jandel Homes Ltd

Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ Mr [redacted] purchased a show home from Jandel HomesWhen purchasing a show home, the home is sold in its present conditionThe homeowner is notified that any wear and tear items on the home will not be covered under the Manufacture's Limited Warranty and the home is discounted accordinglyMr [redacted] was made aware of this and also signed the Purchase Contract which states this fact Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The salesman assured us that the home would be repaired completelyThe home was not discounted at allWe paid full retail for the showhome Even assuming the "wear and tear" how does glue stains on a wall panel become wear and tear? Its obviously a mistake from construction Final Business Response / [redacted] (4000, 9, 2015/04/21) */ Jandel Homes has contacted this homeowner after this response was submitted and after further discussion we have agreed to replace the trim and wall panel Final Consumer Response / [redacted] (2000, 11, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the replacement of the trim and wall panel

* ** *** *** *** *** * *** ** *** *** * *** *** *** *** *** *** *** ** *** *** ** * *** ** *** *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** *** * *** * *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** * Most issues such as mine occur after one year with this company after the warranty on such things as fixtures has expired Here's my experience with this company , it has been less than awesome and their willingness to help a customer that has spent the better part of a quarter of a million dollars with them months ago is appalling as mentioned we purchased our home from Jandel Homes and took posession of it months ago July of months in we ended up having to replace the flooring thoughout the home due to improper installation and poor quality We were offered options : replace the existing flooring with the identical poor quality material that was already in our home or take a lowball buyout of $** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ** ** ** *** *** ** ** *** *** We ended up taking the buyout and spent an additional $putting in L.V.Pflooring which we were told at the time of purchase was not something that Jandel offered from the factory Fast forward months We live up in Fort Mcmurray and after we returned from the evacuation there were a number of water main breaks in our neighborhood due to the municipality doing water valve testing in Beacon Hill The municipality had advised us that the water in our area could be shut off periodically for prolonged periods of time and recommended filling our bath tubs with water so that we had water to use for flushing toilets and washing dishes etcwe had water sitting in our jetted en suite tub for days and guess what ??? The tub leaks I ended up ripping up the floor we had just spent an arm and a leg on months earlier as well as removing the toilet long story short they cut a hole in the outside wall to discover there was a leaking jet which the tub manufacturer supplied them parts forWhen Jandel sent people to install the parts we discover ALL SIX JETS ARE LEAKING so the tub manufacturer decided the tub is faulty and is going to supply us with a new tub only The tub manufacturer will not assume the costs of removing or reinstalling the tub nor will they assume the costs of repairing and subsequent damage caused by their leaking tub You would think this is right about where Jandel Homes should be stepping in and going bat for a customer who just spent well over $200,dollars with them Nope , instead what they tell me is " There's nothing we can do , your warranty has expired and we can't dictate what the tub manufacturer's warranty is " Beware of this company they have an excellent salesman who was the only person there who gives a hoot and will bend over backwards for you ...once you're done dealing with him though prepare for one of the worst experiences of your life

Initial Business Response /* (1000, 5, 2015/04/09) */
Mr*** purchased a show home from Jandel HomesWhen purchasing a show home, the home is sold in its present conditionThe homeowner is notified that any wear and tear items on the home will not be covered under the Manufacture's Limited
Warranty and the home is discounted accordinglyMr*** was made aware of this and also signed the Purchase Contract which states this fact
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman assured us that the home would be repaired completelyThe home was not discounted at allWe paid full retail for the showhome
Even assuming the "wear and tear" how does glue stains on a wall panel become wear and tear? Its obviously a mistake from construction
Final Business Response /* (4000, 9, 2015/04/21) */
Jandel Homes has contacted this homeowner after this response was submitted and after further discussion we have agreed to replace the trim and wall panel
Final Consumer Response /* (2000, 11, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the replacement of the trim and wall panel

Initial Business Response /* (1000, 5, 2015/04/09) */
Mr. [redacted] purchased a show home from Jandel Homes. When purchasing a show home, the home is sold in its present condition. The homeowner is notified that any wear and tear items on the home will not be covered under the Manufacture's...

Limited Warranty and the home is discounted accordingly. Mr. [redacted] was made aware of this and also signed the Purchase Contract which states this fact.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman assured us that the home would be repaired completely. The home was not discounted at all. We paid full retail for the showhome.
Even assuming the "wear and tear" how does glue stains on a wall panel become wear and tear? Its obviously a mistake from construction.
Final Business Response /* (4000, 9, 2015/04/21) */
Jandel Homes has contacted this homeowner after this response was submitted and after further discussion we have agreed to replace the trim and wall panel.
Final Consumer Response /* (2000, 11, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the replacement of the trim and wall panel.

Initial Business Response /* (1000, 5, 2016/01/15) */
We have reviewed the customers file and we have not found any correspondence that the customer had notified us of a smell in his home up until January 11, 2016. He did however, note while under warranty that there was a toilet flapper...

issue, in which we dispatched a service technician twice and found no issue and the homeowner concurred that the issue was resolved. The warranty on this home expired six months ago and therefore, any new warranty claims cannot be processed through the manufactures warranty and we advised the customer of this on January 11, 2016 when he called in.

Initial Business Response /* (1000, 5, 2015/08/13) */
This issue was reviewed by the manufacture and we have requested a copy of the correspondence between our manufacture and the shingle manufacture. We will be contacting the client once we receive this correspondence.
Initial Consumer Rebuttal...

/* (3000, 11, 2016/04/04) */
Hello, sorry for not responding to this. I did not realize we need to respond under a time limit, so we would either like to have this reopended of a new one opened I guess. Jandel did make us a offer payout offer of $5000. However we have not accepted this yet as we have had a estimate done for the roof and replacement on it cost $7601.00. That still leaves us paying $2601.
Final Business Response /* (4000, 13, 2016/04/11) */
The roof can be repaired and does not need a full replacement. The manufacture has offered the homeowner a buyout or to have the roof repaired in the affected areas. The homeowner has denied both options.
Final Consumer Response /* (4200, 15, 2016/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have decided to accept the $5000 offered and will put it toward the cost of a new roof, but still feel this is unfair. I expected better for purchasing a new home!

Initial Business Response /* (1000, 5, 2015/08/13) */
This issue was reviewed by the manufacture and we have requested a copy of the correspondence between our manufacture and the shingle manufacture. We will be contacting the client once we receive this correspondence.
Initial...

Consumer Rebuttal /* (3000, 11, 2016/04/04) */
Hello, sorry for not responding to this. I did not realize we need to respond under a time limit, so we would either like to have this reopended of a new one opened I guess. Jandel did make us a offer payout offer of $5000. However we have not accepted this yet as we have had a estimate done for the roof and replacement on it cost $7601.00. That still leaves us paying $2601.
Final Business Response /* (4000, 13, 2016/04/11) */
The roof can be repaired and does not need a full replacement. The manufacture has offered the homeowner a buyout or to have the roof repaired in the affected areas. The homeowner has denied both options.
Final Consumer Response /* (4200, 15, 2016/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have decided to accept the $5000 offered and will put it toward the cost of a new roof, but still feel this is unfair. I expected better for purchasing a new home!

Initial Business Response /* (1000, 5, 2016/01/15) */
We have reviewed the customers file and we have not found any correspondence that the customer had notified us of a smell in his home up until January 11, 2016. He did however, note while under warranty that there was a toilet flapper issue, in...

which we dispatched a service technician twice and found no issue and the homeowner concurred that the issue was resolved. The warranty on this home expired six months ago and therefore, any new warranty claims cannot be processed through the manufactures warranty and we advised the customer of this on January 11, 2016 when he called in.