I wanted to respond to the [redacted] claimWe have spoken with the [redacted] on several occasions and have sent them pictures as well as other requested informationWe provided the [redacted] Servpro Corporate and The Department of Consumer Affairs the information they have requestedIn each instant we were cleared of any wrong doingWe care about each of our clients and genuinely want each experience to be a positive oneIt is my belief after e-mails and many conversation’s that we have exhausted any and all resources to help the [redacted] furtherWe have gone above and beyond to help them in their time of needIf you should need anything else please let me know Best Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] They are differing from the issue I am complaining aboutThey received payment slow due to my insurance claim process, but that is not the issueThey were paid in full, but the services by the GM were rude and there was trash and mold left in my home, and I was charged an extra unwarranted dayI have photos to prove itI want the mold removed at no cost and the extra day refunded to me
The company originally estimated about $1500-$worth of workWhen I saw the bill for $4500, I had to figure out what to do since our cap was at $and it would leave no money left necessary for repairsThey thought the cap was at $originally, so they apparently saw nothing wrong with their chargesIt was when I told them the cap was at $5000, which is when the proceeded to "work" with meI fought to bring the *bill [redacted] down, because they put extra days of services which hadn't taken place, nor did they get permission from the insurance company to remain with their equipment for a longer period of timeI stated these facts to further explain why I fought for the bill to be brought down, due to various erroneous chargesWe agreed that the *bill [redacted] would be settled for $Deductibles are always used with the final billThis is why I'm fighting to have our deductible used towards the $2000, which again, was what the bill was settled
Please listen to attached voice file, it is minutes long so as to understand that we have tried, and tried in many ways to accommodate the customer and do work within the legal scope of insuranceIf you listen to this conversation you will hear us repeatedly say that we are more than willing to
fix any and all problems related to this customers insurance claimThe issues that she had with us were un-related to our quality of work and she was unwilling to pay us to fix the problems that were not covered by insuranceInstead she believed that it was our responsibility to fix them for her for freeWe were called to fix her house due to a fireMeaning that we were never called to fix a water or a drainage problemInstead we spoke with the insurance company, got her as much coverage as we possibly could have and completed all work that we were asked to do, and more than we were contracted to doWe upgraded her HVAC unit at no charge and worked with her on all aspects of the jobMrs*** still owes our company $9,for services renderedHer insurance company did pay us a majority of the balance owed through a two party check systemHowever it took us over months to receive our first payment on this jobAgain we are willing to help in anyway that is fair and equitable to both partiesThank you in advance!
Good Morning,
This is in response to the complaint by [redacted] in regards to billing. I have attached the estimate and bill that was pre-approved by the client before services began. We explained to the customer that we would need to collect the insurance deductible to begin...
work on their job. Their deductible was $500. They paid $500 and we began the services and took good care of them. Upon their insurance company letting them know they only had $5,000.00 worth of total coverage their daughter called us in tears, saying that they did not have enough money to pay us and repair their residence at the same time. We drew up an estimate on the repairs and decided that due to this customers circumstance we would only charge them an ADDITIONAL $2,000 of the remaining $4,023.31. We drew up a document letting them know that we would reduce the remaining balance owed to Servpro to $2,000. This should have left them with enough money to repair their home. It is not our responsibility to help people out who are not covered properly for our services, however we regularly do. Since this has occurred we have had numerous conversations with the homeowner explaining to him that we reduced his bill by $2,000.00 so as to help him. We in no way took advantage of, over charged or were misleading in anyway towards this customer. Please look at the attached bill and estimate that will show just how willing we were to work for and help this customer out.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
They are differing from the issue I am complaining about. They received payment slow due to my insurance claim
process, but that is not the issue. They were paid in full, but the services by the GM were rude and there was trash and mold left in my home, and I was charged an extra unwarranted day. I have photos to prove it. I want the mold removed at no cost and the extra day refunded to me.
I wanted to respond to the [redacted] claim.
font-family: Calibri, sans-serif;">We have spoken with the [redacted] on several occasions and have sent them pictures as well as other requested information. We provided the [redacted] Servpro Corporate and The Department of Consumer Affairs the information they have requested. In each instant we were cleared of any wrong doing. We care about each of our clients and genuinely want each experience to be a positive one. It is my belief after e-mails and many conversation’s that we have exhausted any and all resources to help the [redacted] further. We have gone above and beyond to help them in their time of need. If you should need anything else please let me know.
Extremely disappointed with most facets of their service. Unprofessional, non-communicative (can't get call back for over 90 days) owner. Horrible experience. Unethical, unprofessional and unsatisfactory.
This is in response to the complaint filed by [redacted] and [redacted] on5/14/2014. Servpro is waiting to be paid on this job. After job is paid Servpro will refund the over payment of the deductible.
The company originally estimated about $1500-$1600 worth of work. When I saw the bill for $4500, I had to figure out what to do since our cap was at $5000 and it would leave no money left necessary for repairs. They thought the cap was at $7500 originally, so they apparently saw nothing wrong with their charges. It was when I told them the cap was at $5000, which is when the proceeded to "work" with me. I fought to bring the *bill* down, because they put extra days of services which hadn't taken place, nor did they get permission from the insurance company to remain with their equipment for a longer period of time. I stated these facts to further explain why I fought for the bill to be brought down, due to various erroneous charges. We agreed that the *bill* would be settled for $2000. Deductibles are always used with the final bill. This is why I'm fighting to have our deductible used towards the $2000, which again, was what the bill was settled.
To whom this may concern,
Servpro of NE Greenville initially informed this client that an incident had occurred and offered a solution immediately. The solution was that we could have it repaired for $300 or pay him $300 for the damaged item. We do not typically pay more than the...
cost of repair to fix an item should a client expect a "greater payout". Again, we have offered a settlement that we think is fair to both parties and are willing to settle with. This client also states that he lost a vacuum. We will be happy to replace that item too. This is the first we are hearing about this but will be glad to accommodate. We will be mailing the client a check in the amount of $400.00 for the bed and lost vacuum. We always try our best to run a fair and customer oriented business.
Regards,
[redacted]
General Manager
We have settled this matter with the client. The client has agreed to pay us the remaining balance on her account and we have agreed to pay her the cost of the table repair. Please help update our listing.
Best Regards,
125); font-size: 14pt; font-family: 'Bradley Hand ITC';">
[redacted]
Tell Below is one of many e-mails that we have between our company, her insurance company and her. She was paid by her insurance company, [redacted], funds that were stated on the check to be paid to Servpro. She clearly states...
that she received the check and would pay us, her adjuster who audited the job file and agreed with our billing paid our bill to her in full. She chose to withhold those funds until we had to aggressively collect. Our company tried to collect very cordially for almost a month even after we were made aware payment of our bill had already been made. We apologize if asking for money that was paid directly to her for our services was over the top. We gave Mrs. [redacted] ample time to pay her debt. She had no issue with our company until we had to step in and collect a debt. As far as the work goes we have not been at her residence in well over a month and there was no mention of trash, mold or issues until we began the collections process. We have pictures to show that the job was performed properly on our end. She has had numerous contractors in her house since we left. The mess and those pictures could have very well be taken after the completion of our services. We have more e-mails if need be.
From: [redacted] [mailto:[redacted].com]
>> Sent: Tuesday, June 07, 2016 1:57 PM
>> To: [redacted]
>> Cc: [redacted]
>> Subject: Serfpro
>>
>> [redacted],
>>
>> I received your voicemail and check. I will mail payment to you as soon as possible.
>>
>> Thanks for your patience,
>> [redacted]
us why here...
I wanted to respond to the [redacted] claimWe have spoken with the [redacted] on several occasions and have sent them pictures as well as other requested informationWe provided the [redacted] Servpro Corporate and The Department of Consumer Affairs the information they have requestedIn each instant we were cleared of any wrong doingWe care about each of our clients and genuinely want each experience to be a positive oneIt is my belief after e-mails and many conversation’s that we have exhausted any and all resources to help the [redacted] furtherWe have gone above and beyond to help them in their time of needIf you should need anything else please let me know Best Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] They are differing from the issue I am complaining aboutThey received payment slow due to my insurance claim process, but that is not the issueThey were paid in full, but the services by the GM were rude and there was trash and mold left in my home, and I was charged an extra unwarranted dayI have photos to prove itI want the mold removed at no cost and the extra day refunded to me
The company originally estimated about $1500-$worth of workWhen I saw the bill for $4500, I had to figure out what to do since our cap was at $and it would leave no money left necessary for repairsThey thought the cap was at $originally, so they apparently saw nothing wrong with their chargesIt was when I told them the cap was at $5000, which is when the proceeded to "work" with meI fought to bring the *bill [redacted] down, because they put extra days of services which hadn't taken place, nor did they get permission from the insurance company to remain with their equipment for a longer period of timeI stated these facts to further explain why I fought for the bill to be brought down, due to various erroneous chargesWe agreed that the *bill [redacted] would be settled for $Deductibles are always used with the final billThis is why I'm fighting to have our deductible used towards the $2000, which again, was what the bill was settled
Please listen to attached voice file, it is minutes long so as to understand that we have tried, and tried in many ways to accommodate the customer and do work within the legal scope of insuranceIf you listen to this conversation you will hear us repeatedly say that we are more than willing to
fix any and all problems related to this customers insurance claimThe issues that she had with us were un-related to our quality of work and she was unwilling to pay us to fix the problems that were not covered by insuranceInstead she believed that it was our responsibility to fix them for her for freeWe were called to fix her house due to a fireMeaning that we were never called to fix a water or a drainage problemInstead we spoke with the insurance company, got her as much coverage as we possibly could have and completed all work that we were asked to do, and more than we were contracted to doWe upgraded her HVAC unit at no charge and worked with her on all aspects of the jobMrs*** still owes our company $9,for services renderedHer insurance company did pay us a majority of the balance owed through a two party check systemHowever it took us over months to receive our first payment on this jobAgain we are willing to help in anyway that is fair and equitable to both partiesThank you in advance!
Good Morning,
This is in response to the complaint by [redacted] in regards to billing. I have attached the estimate and bill that was pre-approved by the client before services began. We explained to the customer that we would need to collect the insurance deductible to begin...
work on their job. Their deductible was $500. They paid $500 and we began the services and took good care of them. Upon their insurance company letting them know they only had $5,000.00 worth of total coverage their daughter called us in tears, saying that they did not have enough money to pay us and repair their residence at the same time. We drew up an estimate on the repairs and decided that due to this customers circumstance we would only charge them an ADDITIONAL $2,000 of the remaining $4,023.31. We drew up a document letting them know that we would reduce the remaining balance owed to Servpro to $2,000. This should have left them with enough money to repair their home. It is not our responsibility to help people out who are not covered properly for our services, however we regularly do. Since this has occurred we have had numerous conversations with the homeowner explaining to him that we reduced his bill by $2,000.00 so as to help him. We in no way took advantage of, over charged or were misleading in anyway towards this customer. Please look at the attached bill and estimate that will show just how willing we were to work for and help this customer out.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
They are differing from the issue I am complaining about. They received payment slow due to my insurance claim
process, but that is not the issue. They were paid in full, but the services by the GM were rude and there was trash and mold left in my home, and I was charged an extra unwarranted day. I have photos to prove it. I want the mold removed at no cost and the extra day refunded to me.
This account has been closed and I don't understand why he is filing another complaint. Can you please check into this? Thank You!
I wanted to respond to the [redacted] claim.
font-family: Calibri, sans-serif;">We have spoken with the [redacted] on several occasions and have sent them pictures as well as other requested information. We provided the [redacted] Servpro Corporate and The Department of Consumer Affairs the information they have requested. In each instant we were cleared of any wrong doing. We care about each of our clients and genuinely want each experience to be a positive one. It is my belief after e-mails and many conversation’s that we have exhausted any and all resources to help the [redacted] further. We have gone above and beyond to help them in their time of need. If you should need anything else please let me know.
Best Regards,
[redacted]
General Manager
Extremely disappointed with most facets of their service. Unprofessional, non-communicative (can't get call back for over 90 days) owner. Horrible experience. Unethical, unprofessional and unsatisfactory.
This is in response to the complaint filed by [redacted] and [redacted] on5/14/2014. Servpro is waiting to be paid on this job. After job is paid Servpro will refund the over payment of the deductible.
The company originally estimated about $1500-$1600 worth of work. When I saw the bill for $4500, I had to figure out what to do since our cap was at $5000 and it would leave no money left necessary for repairs. They thought the cap was at $7500 originally, so they apparently saw nothing wrong with their charges. It was when I told them the cap was at $5000, which is when the proceeded to "work" with me. I fought to bring the *bill* down, because they put extra days of services which hadn't taken place, nor did they get permission from the insurance company to remain with their equipment for a longer period of time. I stated these facts to further explain why I fought for the bill to be brought down, due to various erroneous charges. We agreed that the *bill* would be settled for $2000. Deductibles are always used with the final bill. This is why I'm fighting to have our deductible used towards the $2000, which again, was what the bill was settled.
To whom this may concern,
Servpro of NE Greenville initially informed this client that an incident had occurred and offered a solution immediately. The solution was that we could have it repaired for $300 or pay him $300 for the damaged item. We do not typically pay more than the...
cost of repair to fix an item should a client expect a "greater payout". Again, we have offered a settlement that we think is fair to both parties and are willing to settle with. This client also states that he lost a vacuum. We will be happy to replace that item too. This is the first we are hearing about this but will be glad to accommodate. We will be mailing the client a check in the amount of $400.00 for the bed and lost vacuum. We always try our best to run a fair and customer oriented business.
Regards,
[redacted]
General Manager
We have settled this matter with the client. The client has agreed to pay us the remaining balance on her account and we have agreed to pay her the cost of the table repair. Please help update our listing.
Best Regards,
125); font-size: 14pt; font-family: 'Bradley Hand ITC';">
[redacted]
Tell Below is one of many e-mails that we have between our company, her insurance company and her. She was paid by her insurance company, [redacted], funds that were stated on the check to be paid to Servpro. She clearly states...
that she received the check and would pay us, her adjuster who audited the job file and agreed with our billing paid our bill to her in full. She chose to withhold those funds until we had to aggressively collect. Our company tried to collect very cordially for almost a month even after we were made aware payment of our bill had already been made. We apologize if asking for money that was paid directly to her for our services was over the top. We gave Mrs. [redacted] ample time to pay her debt. She had no issue with our company until we had to step in and collect a debt. As far as the work goes we have not been at her residence in well over a month and there was no mention of trash, mold or issues until we began the collections process. We have pictures to show that the job was performed properly on our end. She has had numerous contractors in her house since we left. The mess and those pictures could have very well be taken after the completion of our services. We have more e-mails if need be.
From: [redacted] [mailto:[redacted].com]
>> Sent: Tuesday, June 07, 2016 1:57 PM
>> To: [redacted]
>> Cc: [redacted]
>> Subject: Serfpro
>>
>> [redacted],
>>
>> I received your voicemail and check. I will mail payment to you as soon as possible.
>>
>> Thanks for your patience,
>> [redacted]
us why here...