Janell

I am rejecting this response because:Arden Oaks has not made any attempt to contact me besides the initial contact after they received the complaint.On 4-they state I asked for alternative treatment, yet no dentures were mentioned as an alternative.As medical professionals they should provide treatment options, not only the most expensiveI should not have to seek a second opinion because I believed the dentist when they said this was the best option.I have exhausted all of my funds as well as putting some of this on credit cardAnd I still need additional treatmentI asked that all treatment be completed before I moved.I am only asking for a portion of the money be refunded so I can complete the work as I do not have bottom molars, which are used for chewing food.Dentistry is often unregulated and arbitrary as far as treatment, but ethically the dentist should consider the whole person, income and economics included

to address the first concernthe original treatment plan dated1/16/addressed all restorative work onlyour immediate goal wasto get this patient cavity free, restore his bite, and later addressreplacement, as his plan was extensivethis plan included totalextractions, including bone replacement, cleanings, including fullmouth debridement, and crowns for almost all of Mr [redacted] 's remainingteeth (as he had almost every tooth in his mouth affected by decay).when Mr [redacted] came in on 2/20/for the first phase of histreatment, which were the extractions on #3, 4, 5, 13, and 31, heasked what was the plan for replacement of these teeth as well asother missing teethat that time we revised his treatment plan andpresented a plan which included implant treatment for those sameteeth as well as #and which were already missingthis new txplan understandably had a significant cost difference as it includedtotal implants and implant crowns (totaling a difference in feesof $17,360)pts total tx plan was expected to be $34,784, whichincluded crowns, extractions, bonegrafting, implants and implantcrownsthis was considered to be a full mouth reconstruction forthis patienton 3/31/2015, patient came in to begin therestoration process for the upper archat that time it wasdiscovered that the #tooth was in fact "split" fromfront to back, and was diagnosed poor prognosis and non-restorable.this did change the treatment planon this day we removed tooth #18and placed a bone graft with a plan to replace by means of implant inthe futureon 4/16/Mr [redacted] expressed that he would like to explore differentreplacement options for the missing teethdr suggested a wax upmodel since this pts case was a full mouth reconstructionweadjusted the treatment plan to include bridge work where possibleweproceeded to treat according to the treatment plan, and bridgesto date, we have completed all restorative treatment for both upper andlower arches, excluding implants which were to replace lower molarswhich are vital for chewing functionwe have collected a total of$23,which removed all existing decay for both arches, as well asreplaced the missing teeth #3, 4, 5, and by means of bridgesthis patient paid for his treatment in full at the time the services were renderedhe paid via credit card as well as care creditwhen we completed this patients restorative work on 6/30/15,Mr [redacted] informed us that he was happy with his new smile and hescheduled his follow up appointment to begin the implant work for thelower molarsthose appointments have since been cancelled by thepatientwe have attempted to contact this patient in hopes to bringsome resolve to his concerns, but we have not been successful inreaching himi left him messages on his cell phone voice mail box aswell as wrote to him by mailif you have any questions, please feel free to contact our office at [redacted] *Arden Oaks Dental Care