This is a response in regard to a consumer who reported a complaint to the Revdex.com on 2/24/with ID of [redacted] My name is [redacted] and I am the clinic administrator at Compass Behavioral Health ClinicI would like to take moment to describe who we are as an agency and provide details surrounding the complaint made against us to the Revdex.comAs the clinic administrator, I take these matters very seriously and make continual efforts to strive for excellence in the way we provide services to our consumers, including how ***ing matters are handledSince we are in the business of healing, the very last thing we want is to be a source of distress to our consumers over ***ing and financial mattersStill, we are a business and need to make efforts to collect money on outstanding accounts in order to continue to provide services and operate the clinic successfullyThe governing agency I work for is a non-profit organization called Rock Valley Community Programs, Inc., located in Janesville, WIOur agency purchased Janesville Psychiatric Clinic from [redacted] on April 25th, Since this purchase, we have made numerous structural changes within the clinic, which included implementing a more user friendly ***ing system and streamlining payment collection effortsThus, while I will certainly acknowledge it is possible that communication regarding some consumers’ ***s may have become muddled or confused, that was certainly not our intentionHere is the occurrence of events regarding this case as we first became aware that there was an issueThe consumer left a message after the clinic’s operating hours on Friday (2/19/2016) describing the situation as indicated in her letter to you and requesting to speak with meI was not able to respond on Monday 2/22/because I was out of the officeWhen I returned to work on Tuesday 2/23/2016, I was responsible for preparing and facilitating group therapy, facilitating individual therapy sessions, and providing supervision for my staff; thus, I was not able to retrieve my voice messagesOn Wednesday 2/24/2016, I was able to review my voice messages in the afternoon, and this is when I first became aware of the consumer’s complaintI immediately reviewed the complaint with my office staff to explore if we made a ***ing error or to see if the issue was the result of ***ing transitions as I described aboveAfter reviewing the consumer’s account and looking at possible errors we may have made, it still appeared the consumer owed the clinic money from previous visitsI also contacted the operations officer and her assistant at Rock Valley Community Programs, Incto inquire about whether they received a letter with copies of the ***s and checks client reportedly sent to our clinic after she was made aware that her account had been sent to collectionsUnfortunately, we have no record of these documents being received by the agencyThus, I called the client with hopes of receiving more information to help us understand the situation in more detail and work toward a solutionI was not able to speak with the consumer at that time, but left a voice message on her answering serviceThe consumer returned my call, but I was not able to answer due to being tied up in other work dutiesMy office staff informed me she was able to talk with an office assistant, and she requested that her [redacted] be sent to her addressMy office administrator also attempted to contact consumer on Friday 2/26/in order to provide details regarding the charges in question and to inquire about the address she reportedly sent the letter that included copies of her ***s and checksThe consumer returned the phone call the evening of 2/29/and stated she did not want to talk with anyone; she just wanted to receive the ***ing statement detailing the charges in question so she can resolve the issueThe office administrator and I reviewed the charges again on 3/1/to ensure we are not in error; and based on the dates of service, previous payments received by the consumer, payments made by the insurance company, and co pay amounts, it appears client still owes co pay amounts for three dates of service, which equaled the amount sent to collectionsThe office administrator mailed a detailed ***ing statement outlining the charges in question to the consumer on 3/1/If the consumer has evidence that she paid for these services, the agency will gladly apply to the account and remove from collectionsVery Respectfully, Electronically Signed ( [redacted] J***) 3/1/ [redacted] ***, MS, LPC, CSAC, ICS Clinic Administrator
This is a response in regard to a consumer who reported a complaint to the Revdex.com on 2/24/2016 with ID of [redacted]. My name is [redacted] and I am the clinic administrator at...
Compass Behavioral Health Clinic. I would like to take moment to describe who we are as an agency and provide details surrounding the complaint made against us to the Revdex.com. As the clinic administrator, I take these matters very seriously and make continual efforts to strive for excellence in the way we provide services to our consumers, including how [redacted]ing matters are handled. Since we are in the business of healing, the very last thing we want is to be a source of distress to our consumers over [redacted]ing and financial matters. Still, we are a business and need to make efforts to collect money on outstanding accounts in order to continue to provide services and operate the clinic successfully. The governing agency I work for is a non-profit organization called Rock Valley Community Programs, Inc., located in Janesville, WI. Our agency purchased Janesville Psychiatric Clinic from [redacted] on April 25th, 2015. Since this purchase, we have made numerous structural changes within the clinic, which included implementing a more user friendly [redacted]ing system and streamlining payment collection efforts. Thus, while I will certainly acknowledge it is possible that communication regarding some consumers’ [redacted]s may have become muddled or confused, that was certainly not our intention. Here is the occurrence of events regarding this case as we first became aware that there was an issue. The consumer left a message after the clinic’s operating hours on Friday (2/19/2016) describing the situation as indicated in her letter to you and requesting to speak with me. I was not able to respond on Monday 2/22/2016 because I was out of the office. When I returned to work on Tuesday 2/23/2016, I was responsible for preparing and facilitating group therapy, facilitating individual therapy sessions, and providing supervision for my staff; thus, I was not able to retrieve my voice messages. On Wednesday 2/24/2016, I was able to review my voice messages in the afternoon, and this is when I first became aware of the consumer’s complaint. I immediately reviewed the complaint with my office staff to explore if we made a [redacted]ing error or to see if the issue was the result of [redacted]ing transitions as I described above. After reviewing the consumer’s account and looking at possible errors we may have made, it still appeared the consumer owed the clinic money from previous visits. I also contacted the operations officer and her assistant at Rock Valley Community Programs, Inc. to inquire about whether they received a letter with copies of the [redacted]s and checks client reportedly sent to our clinic after she was made aware that her account had been sent to collections. Unfortunately, we have no record of these documents being received by the agency. Thus, I called the client with hopes of receiving more information to help us understand the situation in more detail and work toward a solution. I was not able to speak with the consumer at that time, but left a voice message on her answering service. The consumer returned my call, but I was not able to answer due to being tied up in other work duties. My office staff informed me she was able to talk with an office assistant, and she requested that her [redacted] be sent to her address. My office administrator also attempted to contact consumer on Friday 2/26/2016 in order to provide details regarding the charges in question and to inquire about the address she reportedly sent the letter that included copies of her [redacted]s and checks. The consumer returned the phone call the evening of 2/29/2016 and stated she did not want to talk with anyone; she just wanted to receive the [redacted]ing statement detailing the charges in question so she can resolve the issue. The office administrator and I reviewed the charges again on 3/1/2016 to ensure we are not in error; and based on the dates of service, previous payments received by the consumer, payments made by the insurance company, and co pay amounts, it appears client still owes co pay amounts for three dates of service, which equaled the amount sent to collections. The office administrator mailed a detailed [redacted]ing statement outlining the charges in question to the consumer on 3/1/2016. If the consumer has evidence that she paid for these services, the agency will gladly apply to the account and remove from collections. Very Respectfully, Electronically Signed ([redacted] J. [redacted]) 3/1/2016 [redacted], MS, LPC, CSAC, ICS Clinic Administrator
This is a response in regard to a consumer who reported a complaint to the Revdex.com on 2/24/with ID of [redacted] My name is [redacted] and I am the clinic administrator at Compass Behavioral Health ClinicI would like to take moment to describe who we are as an agency and provide details surrounding the complaint made against us to the Revdex.comAs the clinic administrator, I take these matters very seriously and make continual efforts to strive for excellence in the way we provide services to our consumers, including how ***ing matters are handledSince we are in the business of healing, the very last thing we want is to be a source of distress to our consumers over ***ing and financial mattersStill, we are a business and need to make efforts to collect money on outstanding accounts in order to continue to provide services and operate the clinic successfullyThe governing agency I work for is a non-profit organization called Rock Valley Community Programs, Inc., located in Janesville, WIOur agency purchased Janesville Psychiatric Clinic from [redacted] on April 25th, Since this purchase, we have made numerous structural changes within the clinic, which included implementing a more user friendly ***ing system and streamlining payment collection effortsThus, while I will certainly acknowledge it is possible that communication regarding some consumers’ ***s may have become muddled or confused, that was certainly not our intentionHere is the occurrence of events regarding this case as we first became aware that there was an issueThe consumer left a message after the clinic’s operating hours on Friday (2/19/2016) describing the situation as indicated in her letter to you and requesting to speak with meI was not able to respond on Monday 2/22/because I was out of the officeWhen I returned to work on Tuesday 2/23/2016, I was responsible for preparing and facilitating group therapy, facilitating individual therapy sessions, and providing supervision for my staff; thus, I was not able to retrieve my voice messagesOn Wednesday 2/24/2016, I was able to review my voice messages in the afternoon, and this is when I first became aware of the consumer’s complaintI immediately reviewed the complaint with my office staff to explore if we made a ***ing error or to see if the issue was the result of ***ing transitions as I described aboveAfter reviewing the consumer’s account and looking at possible errors we may have made, it still appeared the consumer owed the clinic money from previous visitsI also contacted the operations officer and her assistant at Rock Valley Community Programs, Incto inquire about whether they received a letter with copies of the ***s and checks client reportedly sent to our clinic after she was made aware that her account had been sent to collectionsUnfortunately, we have no record of these documents being received by the agencyThus, I called the client with hopes of receiving more information to help us understand the situation in more detail and work toward a solutionI was not able to speak with the consumer at that time, but left a voice message on her answering serviceThe consumer returned my call, but I was not able to answer due to being tied up in other work dutiesMy office staff informed me she was able to talk with an office assistant, and she requested that her [redacted] be sent to her addressMy office administrator also attempted to contact consumer on Friday 2/26/in order to provide details regarding the charges in question and to inquire about the address she reportedly sent the letter that included copies of her ***s and checksThe consumer returned the phone call the evening of 2/29/and stated she did not want to talk with anyone; she just wanted to receive the ***ing statement detailing the charges in question so she can resolve the issueThe office administrator and I reviewed the charges again on 3/1/to ensure we are not in error; and based on the dates of service, previous payments received by the consumer, payments made by the insurance company, and co pay amounts, it appears client still owes co pay amounts for three dates of service, which equaled the amount sent to collectionsThe office administrator mailed a detailed ***ing statement outlining the charges in question to the consumer on 3/1/If the consumer has evidence that she paid for these services, the agency will gladly apply to the account and remove from collectionsVery Respectfully, Electronically Signed ( [redacted] J***) 3/1/ [redacted] ***, MS, LPC, CSAC, ICS Clinic Administrator
This is a response in regard to a consumer who reported a complaint to the Revdex.com on 2/24/2016 with ID of [redacted]. My name is [redacted] and I am the clinic administrator at...
Compass Behavioral Health Clinic. I would like to take moment to describe who we are as an agency and provide details surrounding the complaint made against us to the Revdex.com. As the clinic administrator, I take these matters very seriously and make continual efforts to strive for excellence in the way we provide services to our consumers, including how [redacted]ing matters are handled. Since we are in the business of healing, the very last thing we want is to be a source of distress to our consumers over [redacted]ing and financial matters. Still, we are a business and need to make efforts to collect money on outstanding accounts in order to continue to provide services and operate the clinic successfully. The governing agency I work for is a non-profit organization called Rock Valley Community Programs, Inc., located in Janesville, WI. Our agency purchased Janesville Psychiatric Clinic from [redacted] on April 25th, 2015. Since this purchase, we have made numerous structural changes within the clinic, which included implementing a more user friendly [redacted]ing system and streamlining payment collection efforts. Thus, while I will certainly acknowledge it is possible that communication regarding some consumers’ [redacted]s may have become muddled or confused, that was certainly not our intention. Here is the occurrence of events regarding this case as we first became aware that there was an issue. The consumer left a message after the clinic’s operating hours on Friday (2/19/2016) describing the situation as indicated in her letter to you and requesting to speak with me. I was not able to respond on Monday 2/22/2016 because I was out of the office. When I returned to work on Tuesday 2/23/2016, I was responsible for preparing and facilitating group therapy, facilitating individual therapy sessions, and providing supervision for my staff; thus, I was not able to retrieve my voice messages. On Wednesday 2/24/2016, I was able to review my voice messages in the afternoon, and this is when I first became aware of the consumer’s complaint. I immediately reviewed the complaint with my office staff to explore if we made a [redacted]ing error or to see if the issue was the result of [redacted]ing transitions as I described above. After reviewing the consumer’s account and looking at possible errors we may have made, it still appeared the consumer owed the clinic money from previous visits. I also contacted the operations officer and her assistant at Rock Valley Community Programs, Inc. to inquire about whether they received a letter with copies of the [redacted]s and checks client reportedly sent to our clinic after she was made aware that her account had been sent to collections. Unfortunately, we have no record of these documents being received by the agency. Thus, I called the client with hopes of receiving more information to help us understand the situation in more detail and work toward a solution. I was not able to speak with the consumer at that time, but left a voice message on her answering service. The consumer returned my call, but I was not able to answer due to being tied up in other work duties. My office staff informed me she was able to talk with an office assistant, and she requested that her [redacted] be sent to her address. My office administrator also attempted to contact consumer on Friday 2/26/2016 in order to provide details regarding the charges in question and to inquire about the address she reportedly sent the letter that included copies of her [redacted]s and checks. The consumer returned the phone call the evening of 2/29/2016 and stated she did not want to talk with anyone; she just wanted to receive the [redacted]ing statement detailing the charges in question so she can resolve the issue. The office administrator and I reviewed the charges again on 3/1/2016 to ensure we are not in error; and based on the dates of service, previous payments received by the consumer, payments made by the insurance company, and co pay amounts, it appears client still owes co pay amounts for three dates of service, which equaled the amount sent to collections. The office administrator mailed a detailed [redacted]ing statement outlining the charges in question to the consumer on 3/1/2016. If the consumer has evidence that she paid for these services, the agency will gladly apply to the account and remove from collections. Very Respectfully, Electronically Signed ([redacted] J. [redacted]) 3/1/2016 [redacted], MS, LPC, CSAC, ICS Clinic Administrator