The vehicle has been back in to our service departmentThe concern has been identified and repairedThe concern was caused by two seperate issuesOne was covered by the customer's extended warranty and the other concern was caused by a maintenance issueBoth concerns were repaired and the customer appears to be satisfied
Our process is to make sure we are clear about all of the charges the customer is expected to pay prior to the repairs being performedThe customer stated we did not provide as estimate of the additional repairs when discussing the additional work neededRob R*** (service
manager) reviewed this with the customer on Wednesday 9/20/17 and refunded $to the customerThe customer stated to Rob they were satisfiedWe have reviewed the process with our service sales representatives to ensure this doesn't happen again
The vehicle has been back in to our service department. The concern has been identified and repaired. The concern was caused by two seperate issues. One was covered by the customer's extended warranty and the other concern was caused by a maintenance issue. Both concerns were repaired and the...
The vehicle has been back in to our service departmentThe concern has been identified and repairedThe concern was caused by two seperate issuesOne was covered by the customer's extended warranty and the other concern was caused by a maintenance issueBoth concerns were repaired and the customer appears to be satisfied
Our process is to make sure we are clear about all of the charges the customer is expected to pay prior to the repairs being performedThe customer stated we did not provide as estimate of the additional repairs when discussing the additional work neededRob R*** (service
manager) reviewed this with the customer on Wednesday 9/20/17 and refunded $to the customerThe customer stated to Rob they were satisfiedWe have reviewed the process with our service sales representatives to ensure this doesn't happen again
The vehicle has been back in to our service department. The concern has been identified and repaired. The concern was caused by two seperate issues. One was covered by the customer's extended warranty and the other concern was caused by a maintenance issue. Both concerns were repaired and the...
customer appears to be satisfied.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]