Regarding this complaint, We never received a call about the leak due to the heavy rains of April 30th, When a call is made to the office, we promptly send someone out to check the roof to see if there are any problems or issues
I am rejecting this response because: I have called the office on two occasions - once I spoke with Diane and once I left a voicemail No one got back to me regarding this matter Therefore, I believe that accepting this response provides me with no assurance that anyone will ever get back to me I have a signed contract with a warranty and have paid in full for the job I deserve to have someone come look at and repair the damage without jumping to conclusions beforehand The pipe was not damaged prior to the roof installation
Regarding this complaint, We never received a call about the leak due to the heavy rains of April 30th, When a call is made to the office, we promptly send someone out to check the roof to see if there are any problems or issues
I am rejecting this response because: I have called the office on two occasions - once I spoke with Diane and once I left a voicemail No one got back to me regarding this matter Therefore, I believe that accepting this response provides me with no assurance that anyone will ever get back to me I have a signed contract with a warranty and have paid in full for the job I deserve to have someone come look at and repair the damage without jumping to conclusions beforehand The pipe was not damaged prior to the roof installation