We are in receipt of your letter of December 11, in regard to ID number [redacted] My organization appreciates the work you do and welcome the opportunity to respondOn August 4, at 10:AM the complainant reported to my office that high winds on August 3, 7: PM had blown her neighbors tree onto her rental property and that there were damages.We submitted the claim to the complainant's insurance companyOn August 4, the claim adjuster from the complainant's insurance company contacted herThe adjuster asked her to take photos of the damagesHe told the complainant that he would make an appointment to inspect the damage to the propertyThe complainant then asked him how the Insurance claim would affect her insurance policy as she has had a previous claimThe claim representative advised the complainant to contact her agent on that topicOn August 7, 1:PM the complainant called our officeShe had assessed the damage and found it was not as bad as she had originally thoughtThe complainant wanted us to advise the insurance company's claim representative that contacted her to please withdraw the claimWe did as requestedOn August 7,the insurance company sent a letter to the claimant acknowledging that she withdrew the claim and that it is now closed.Sincerely, James [redacted]
We are in receipt of your letter of December 11, in regard to ID number [redacted] My organization appreciates the work you do and welcome the opportunity to respondOn August 4, at 10:AM the complainant reported to my office that high winds on August 3, 7: PM had blown her neighbors tree onto her rental property and that there were damages.We submitted the claim to the complainant's insurance companyOn August 4, the claim adjuster from the complainant's insurance company contacted herThe adjuster asked her to take photos of the damagesHe told the complainant that he would make an appointment to inspect the damage to the propertyThe complainant then asked him how the Insurance claim would affect her insurance policy as she has had a previous claimThe claim representative advised the complainant to contact her agent on that topicOn August 7, 1:PM the complainant called our officeShe had assessed the damage and found it was not as bad as she had originally thoughtThe complainant wanted us to advise the insurance company's claim representative that contacted her to please withdraw the claimWe did as requestedOn August 7,the insurance company sent a letter to the claimant acknowledging that she withdrew the claim and that it is now closed.Sincerely, James [redacted]