Jansen Shutters and Windows

Paid in full for hurricane shutters in January 2019 but two rear doors do not have any shutters at all.
Jansen Shutters and Windows (Jansen) installed custom hurricane shutters on my house in Tampa. Two of the Armor Screen shutters on doors to the outside were to have zippers to allow for egress. This involved extra cost. One was as ordered but the second was not. The original installation occurred in January 2019. I made repeated requests for service to fix the problem, but only after six months, when I threatened to file a Revdex.com complaint, was my request acknowledged.
A technician came on July 5, 2019. He discovered that there was a more serious problem than a lack of egress. Neither of the shutters for the two rear doors fit the openings. In other words, though we had paid in full for hurricane protection of all openings, two large doors were completely unprotected. On July 9 the same technician returned to pick up the two faulty shutters. I was told that they would see if they could fix the problem in house or would have to order new shutters for the doors.
That is the last communication from Jansen. I have called, left voicemail messages, and sent an email message, but Jansen is completely unresponsive.

Timeline:
May 9, 2018 Proposal accepted
June 1, 2018 Notice of commencement and initial payment
January 11, 2019 Installation and payment in full
January 12-July 3, 2019 Repeated requests for service to correct the lack of egress
July 5, 2019 Jansen technician discovers that neither of the shutters for the rear doors fits the opening
July 9, 2019 Jansen technician picks up the non-fitting shutters and takes them away
July 10 - present No further communication from Jansen, despite several emails and phone calls

Contracted for hurricane shutter install on 3/1/2018
Install partially made 4/25/2018;Jansen notified 5/9/2018 that the shutter does not fully retract
3/1 Signed contract sent via email
3/2 Deposit made via phone with credit card
4/4 Install scheduled for 4/10
4/9 Install moved to 4/11
4/10 Install moved to 4/25 due to tubing not back from powder coating
4/24 Per Jansen "We will be out tomorrow"
4/24 Notified still coming but shutter hood/cover" not looking good (bad paint) so install will not be complete
4/25 Partially Installed
4/26 Electrical install (install still not complete as no cover/hood)
5/9 Homeowner first notice to Jansen the shutter "does not return all of the way to the home position. No response by Jansen.
6/3 Homeowner inquires again; again notifies Jansen that the shutter does not return all the way and has worsened.
6/3 Notified that cover was ordered, but manufacturer has not replied; advised that the problem was likely the "stops" and that they would look at them when they came to install the hood
6/12 Notified that still need a week because manufacturer is behind, but
Install of hood and limit settings "tentatively" scheduled for 6/18
6/15 Homeowner inquires about status
6/16 Notified that "haven't seen the cover" will call manufacturer on Monday
6/18 Notified just received the hood can we come today?
6/18 Lack of return examined and homeowner advised that the motor is bad, cover that was to be installed is still not right and was not installed
6/26 Scheduled for tomorrow
6/28 Homeowner notifies Jansen that cover looks good, but that shutter still not retracting
7/12 Homeowner inquires about status of addressing lack of retraction
7/12 Homeowner confirms issue about lack of retraction after Jansen inquiry asking that "screen not going all the way down?"
7/12 Installers scheduled for Monday
7/16 Jansen emails: I spoke with Bobby this morning, who installed the shutter and he said because that is happening with the shutter it is a motor issue. If they came and adjusted he shutter today it would just happen again. My project manager is aware and we are going to order a new motor and once it comes in I will have Bobby and Matt back out there to install.
8/28 Email from Jansen Mr.,
I do apologize for delay, there has been some change over in the office and we are short staffed. My name is Lisa and I will send an email to the project mgr. on the status of the motor order and when we can get back out there. Please give me 48hrs to get you an answer.
9/13 Debbie leaves voicemail and sends email that our "job" is scheduled for tomorrow
9/14 Crew appears with wrong motor
9/15-12/22 Lisa no longer uses emails; uses telephone to schedule Jansen personnel to complete the work. Personnel appears a second time with wrong motor Personnel took picture in order to get right motor ordered

12/23 Notified Motor in; Crew scheduled for January 10

Crew cancelled and re-scheduled to January 15

1/13 Crew cancelled; notified that the wrong motor was ordered (despite picture)

1/14 Jansen notified that this is unacceptable; Travis Jansen replies by email that he will "look into it in the morning".

1/20 No reply from Jansen; Homeowner notifies that delays not acceptable; needs to be completed or will take action; no reply

1/27 Complaint filed with Revdex.com

Patio doors were to be replaced on Monday, 10/22/18. Jansen called to say the doors they thought were mine belonged to another customer. My doors would be in and installed on Tuesday. No doors Tuesday, maybe Wednesday. Called Jansen on Thursday; where's my doors? We don't know but we're working on it. Friday the doors were found. I was out of town the following week so the doors were to be installed on Monday 11/5/18. No one showed up, no one called. I called Jansen and was told their guy was taking the day off on Monday and I was to be called the previous Friday. I was not! Doors were finally installed on Tuesday 11/6/18. Doors were inspected on Tuesday, 11/13/18; REJECTED. Repair was to be made on Monday 11/19/18; no show. 11/20/18; no show. 11/21/18 repair guy had to pick up his kids; no show. 11/23/18 repair guy had car trouble; no show. 11/23/18 repair was made. The week of 11/26/18 thru 11/30/18 no inspector, no communication from Jansen. 12/3/18 talked to Travis Jansen. Said he'd call me back with some answers. He did not! 12/3/18 thru 12/7/18, no calls from Jansen. Called Jansen on Monday 12/10/18; "we'll find out what's happening and get back to you". !2/12/18 still no communication from Jansen. Called Jansen on 12/12/18 and was told "we'll find out whats happening and get right back to you" Still waiting for Jansen to do something .... anything!!

J. has not responded as promised to 4 phone conversations about scheduling the completion of our fully paid project.
Our hurricane shutters were installed in July 2018. The final permit approval was completed on August 3, 2018. Since August 3rd, I have discussed with J. via telephone that they need to install the screw cap plates to complete the project. I have been assured on each occasion that this would be scheduled quickly. My most recent conversation was Monday, 8/27/2018.
The project has been paid in full, however they are non responsive in completing the project which is not a significant amount of work, probably less than a half hout.

Do not use Jansen shutters!! We signed a contract along with a substantial deposit in October 2017 with a start date for January 2018 to install hurricane shades. After numerous calls from us (they never call customer) they arrived to start job but didn't have all the parts and also discovered one screen was too wide due to incorrect measurements. In May crew was back to complete job. All metal frames are Bronze except one white piece that was ordered wrong. The screen that had to be resized has a hole. All the mounting holes do not have finished plugs. On July 10,2018 the superintendent assured us the screen would be replaced and someone would be out in a day or two to install the plugs. Nothing has changed and when we call the office nobody ever returns our calls. I will contact licensing board to file a complaint and consumer protection agency. The worst company we've dealt with in the five years living in Florida.

Jansen Shutters Venice,Fl
I wish I could give negative stars to this company thus far. I'm placing a timeline in my review because so much time has passed and the work still isn't done and I realize not everyone will want to read this lengthy review.
2/6/18-Contract signed $4000.00 check written
2/8/18-Check cashed by Jansen
4/9/18-Called Jansen as no one had contacted us and the 10 week period to have the job completed was almost up. They asked if anyone had remeasured our home and we replied no
4/18/18-Employee remeasured our job
5/1-6/11/18-Multiple calls to company to find out what was going on. Company rarely called back with any information
6/12/18-Told they would come out between 8 & 10am. No show. Called company again said they would be there at noon. No show. I called again at 4pm and they told us they were on another job that took longer. I left a lengthy message for the owner Phil J.
6/13/18-Owner called back
6/14 & 6/15/18-Partial installation of shutters
7/13/18-Still waiting for the rest of the job to be completed

Below is a detailed summary of our dealings with this company.

We signed a contract on 2/6/18 and our $4000.00 check was cashed 2/9/19. Phil the sales rep told us the entire process would take approximately 10 weeks from the signed contract. Today is 7/11/18 and we still do not have our hurricane protection in place, The people working in the office rarely call you back and if they do there's always an excuse as to why our product hasn't come in yet. They basically lie to you to put you off for another week or two. Two of the owners Travis and Phil will eventually get back to you but even they can only tell us the product isn't in yet. This company is a big joke and we are so sorry we ever got involved with them; but Phil Hall was a good salesman and apparently he left some very important issues out of his sales pitch, like they outsource the arched lexan panels and the buckle & strap. our money back. The owner did call me back the next day and said the installers would be out 6/14/18 to do part of the job. I was told I couldn't get my money back because the material was ordered.
and the buckle & strap.
When we were 9 weeks out 4/9/18, my husband phoned the company to see when the would be coming out. The scheduler Carrie asked if a second measurement was done which of course it wasn't. Someone came out within a week and took measurements again. During the month of May we were promised over and over again they would be coming out but no one came. We were the ones that always had to call the company they never called you back and that was extremely frustrating.
6/12/18 they were supposed to come out between 8-10. At 9;45 we called to see if they were coming and we were told they would be there after noon. At 4:00 we called back and told they got hung up with another job. I asked to speak to the owner Phil J. and I was transferred to a voice mail. I left a lengthy message and told them we wanted our money back. The owner did return my call the next day and said the installers would be out 6/14/18 to do part of the job. I was told I couldn't get my money back because the material was ordered.
The accordian shutters were placed 6/14 & 6/15 as was a lexan panel on our front door. The panels above our door, on our dining room window and our master bath window still have not been placed. We are still being told the material has not come in yet. The buckle and strap that we ordered to enclose our lanai has not come in yet either.
My husband spoke with Travis Jansen 7/10 and he told him the material was being shipped from Miami and should be in at the end of this week. He said he will call back Friday 7/13/18 to let us know if the material did come in. It is 4:36 and we still haven't received a call from Travis. We have been told numerous times that the buckle and strap is shipping from Miami yet it still has not been received.
We have been ridiculously tolerant of this debacle. I urge you not to sign with this company. Perhaps we have been the only customers singled out but I don't think so. According to the installers they are months behind, they don't have enough people to install and it doesn't appear that they care. We will file a complaint with the Revdex.com however Jansen is not a member of the Revdex.com. If possible, I would love to tell my story to the news media and we will be contacting them shortly. I will follow up with the end result.

Shutters missing, bolt holes too deep,cant secure, did not fit. Called for appt, will not come and back up their work under a year installed.
My new home was built by a home builder. They contracted Jansen as their shutter installation company. Hurricane Irma approached and I put up the shutters according to their diagram. Half of the window shutters worked great. The other half, not so great. I was missing shutters for one window and another window did not fit. I had to drill holes in the metal to get them to fit myself. Other windows, the bolt securing mechanism was too deep and the bolts would not fit. Others just fell off since they were poorly attached. I had to put up plywood in areas to protect my home since these shutters failed to do what they were intended to do. I waited till a few months after the storm so they would not be busy so they could come help me with their products. I called in December and they set an appoint for January 2. I had to take the day off, they never showed. I called them back and they said they never had an appointment, I said OK, can you set another one. The reply was no, they cannot set an appointment because they are too busy and they will call me.

My neighbor has tried several times and they do not call him back. They need to fix my neighbors house as well. since our homes were built together.

Payment for new floor due to poor workmanship on installing shutters.
Janseninstalled hurricane shutters on large den window. In May we noticed our hardwood floor had water damage to it and it kept growing. I called my insurance and they sent out a water inspector due to my fear of mold. He *** the water was coming from outside and the floor needed to be removed. I then contacted a handyman who found out the water was leaking in from the shutters not having filled in the old holes when taking down the old awning. I contacted Phil J. who came out saw it was their error, told me get my floor fixed and he would make it right. I had the damaged area removed and there was mold there. I had it treated myself. I have spoken to Phil numerous times, sent him emails, and certified letters and he has yet to respond. I also sent him the the notes from the inspector. My floor was no longer available to replace and the damage was so large my entire floor had to be replaced. All I want is for the billed to be paid as he stated he would do.

I have a signed contract to install hurricane shutters from 9/27. They just notified me today after 7 weeks the price would now be double.
I signed a contract on 9/27 and gave a 50% deposit of $1630 to install hurricane shutters. I heard nothing for weeks and I called weekly for an update with no answer. Finally I received an phone call in response to one of my email from the sales rep stating I need to speak with the owner and they can't do the job at that price. After 7 weeks they notice me. I spoke with the owner and he confirmed that he is breaching the contract and not going to do the job unless I pay $6600. I told him I felt as if I was being price gouged and he replied he would feel that was too if he were in my shoes. I do not want a refund I want the job completed