[redacted] Wanted to let you know we were able to get the problem resolved this morning 1/8/The service manager Mick called me this morning and made a nice compromise offer to finish the repair and get the work completed, and I accepted.Thank you for the help, [redacted] ***
Thank You very much for the feedback on your experienceWe are very sorry for any inconvenience we have caused youWe have ask Erin M*** to step in and assist you with your requestAs of December 11th we have reached out and got all of your request in processIf you have any further
questions, please let us knowAgain thank you for the feedback
*** *** ***
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Wanted to let you know we were able to get the problem resolved this morning 1/8/The service manager Mick called me this morning and made a nice compromise
offer to finish the repair and get the work completed, and I accepted.Thank you for the help,*** ***
I am so sorry for the delay in my responseI did not receive the original request for some reasonWe would be happy to assist you with replacing your oil panI reviewed your history with us and we appreciate your business and would like to repay you for your loyalty to usWe will replace your
oil pan for free, at your convenienceI would like to note our records show oil change with us , and we did notice the oversize drain plug on that visitI am sorry if we did not communicate our findings on that visitAgain thank you for bringing this to our attentionPlease contact me at your convenience and I will assist with getting the oil pan replaceI can be reached at *** *** (Terry B***).Thank YouTerry B***
*** I apologize for the delay getting back to you, we for some reason did not get the e mail, and finally got notified by mailI would like to assist with your concern on the hood openerI am available by phone at *** *** ***, or by e mail ***@markleymotors.com.What ever is convenient for
you just let me know when I can inspect your vehicle and get your hood opener repairedAgain I'm sorry for the delay, and look forward to getting this resolved.Thank YouTerry B***Fixed Operations Manager*** *** ***
We have inspected Mr***'s Civic several times for the noise he is experiencingWe have consulted with Honda Technical Advisers, and completed the instructions given to usOn the last visit we arranged for the Honda Representative to come out and driveMr***'s Civic to inspect, and to
listen for any abnoiseAfter inspecting and driving Mr***'s vehicle, and the brand new Civic he was driving for the day, they were exactly the sameHonda is aware of Mr***'s concern, however there is nothing additional Honda or Markley Motors can do to decrease the noise at this time
We sold the *** to *** *** in May We have not seen the *** for any type of repairs or service for over yearsPrior to selling Mr*** the pick up, we completed a safety inspection by one of our qualified Used vehicle technicians, and we sent the pick up to
Performance Tune repair shop to have the emission certification performed( They are a state certified diesel emission shop). We have the certification slip from the shop that shows it was completed and working as designed by the manufacture, and state requirementsWe have no influence of passing or failing, it is simply by the results of the test. We offered to help with acquiring any possible discounts to help with the costWe have been in business for over years and are very proud of our reputation in the communityIf Mr *** chooses to accept our help with trying to get a discounted rate, I would be happy to assist
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] Wanted to let you know we were able to get the problem resolved this morning 1/8/The service manager Mick called me this morning and made a nice compromise offer to finish the repair and get the work completed, and I accepted.Thank you for the help, [redacted] ***
[redacted] How can I change my complaint to resolved?Thanks
Thank You very much for the feedback on your experienceWe are very sorry for any inconvenience we have caused youWe have ask Erin M*** to step in and assist you with your requestAs of December 11th we have reached out and got all of your request in processIf you have any further
questions, please let us knowAgain thank you for the feedback
*** *** *** ***
*** *** ***
*** *** *** *** *** ** *** **
***How can I change my complaint to resolved?Thanks
*** *** ***
*** ***
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*** *** * ***
Wanted to let you know we were able to get the problem resolved this morning 1/8/The service manager Mick called me this morning and made a nice compromise
offer to finish the repair and get the work completed, and I accepted.Thank you for the help,*** ***
I am so sorry for the delay in my responseI did not receive the original request for some reasonWe would be happy to assist you with replacing your oil panI reviewed your history with us and we appreciate your business and would like to repay you for your loyalty to usWe will replace your
oil pan for free, at your convenienceI would like to note our records show oil change with us , and we did notice the oversize drain plug on that visitI am sorry if we did not communicate our findings on that visitAgain thank you for bringing this to our attentionPlease contact me at your convenience and I will assist with getting the oil pan replaceI can be reached at *** *** (Terry B***).Thank YouTerry B***
*** I apologize for the delay getting back to you, we for some reason did not get the e mail, and finally got notified by mailI would like to assist with your concern on the hood openerI am available by phone at *** *** ***, or by e mail ***@markleymotors.com.What ever is convenient for
you just let me know when I can inspect your vehicle and get your hood opener repairedAgain I'm sorry for the delay, and look forward to getting this resolved.Thank YouTerry B***Fixed Operations Manager*** *** ***
We have inspected Mr***'s Civic several times for the noise he is experiencingWe have consulted with Honda Technical Advisers, and completed the instructions given to usOn the last visit we arranged for the Honda Representative to come out and driveMr***'s Civic to inspect, and to
listen for any abnoiseAfter inspecting and driving Mr***'s vehicle, and the brand new Civic he was driving for the day, they were exactly the sameHonda is aware of Mr***'s concern, however there is nothing additional Honda or Markley Motors can do to decrease the noise at this time
We sold the *** to *** *** in May We have not seen the *** for any type of repairs or service for over yearsPrior to selling Mr*** the pick up, we completed a safety inspection by one of our qualified Used vehicle technicians, and we sent the pick up to
Performance Tune repair shop to have the emission certification performed( They are a state certified diesel emission shop). We have the certification slip from the shop that shows it was completed and working as designed by the manufacture, and state requirementsWe have no influence of passing or failing, it is simply by the results of the test. We offered to help with acquiring any possible discounts to help with the costWe have been in business for over years and are very proud of our reputation in the communityIf Mr *** chooses to accept our help with trying to get a discounted rate, I would be happy to assist
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***