Janzen Oldsmobile-GMC Truck, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
RJD Capital, INC.DBA: OnePutt Greens and Lawns *** *** *** ***
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** *** ** *** Dear Mr***, Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly I too then had faith that One Putt Greens and Lawns would install my putting green correctlyYou sent me a check for $and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $to repairAs you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green. To fix the green properly: 1) The current synthetic turf and base material needs to be removed2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11)I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensiveBasically, I do not believe $will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the workIf you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know no later than Friday, January 6th, if you are willing to fix the green properly
Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
BB Complaint response 1-7- Original complaint filed 12-5-2016: Desired Outcome: Total repair of green to include properly packing dirt where pool deck drain was installed and removal of large roots underlying the putting surface and installation of root barrierI am willing to pay for installation of root barierThe location of large roots under the putting surface is found when installing root barrier and seeing the roots continue under the greenThey will have to be followed and removed so that when they decompose the green doesn't settleThe disputed amount of $was based on what your sub-contractor told me he would charge to fix the green. However, I have learned much more about how your sub-contractors failed to follow our contract or industry standards. The ground was not properly excavated, SEVERAL large roots were not removed, they did not use a uniform 4” base material, and they laid the base material right on top of the roots. In discovering the poor installation it is hard to conceive that a $verbal amount from the sub-contractor that installed the green would guarantee proper repair of the green. However in the original complaint as you see it is “total repair of green”. It just now we know as you saw too that there is more needed to properly repair the greenEven when you recently came to my home to see the green you found it hard to believe why your installers wouldn’t follow your installation guidelines. I too am stunned. However, you never supervised them and they didn’t follow the contract minimum of 3” excavation, they didn’t remove large existing roots, and they failed to use a 4” base materialYou were paid to install a proper green so it is your responsibility to fix the gross negligence. You can do it now or will I promptly escalate this to small claims court and be sure to bring plenty of proof of the poor installation. As I mentioned before in the certified mailing to your business address that you received yesterday: To fix the green properly: 1) The current synthetic turf and base material needs to be removed2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11)I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensiveBasically, I do not believe $will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the workIf you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speedPlease let me know within days from today if you are willing to fix the green properly and provide me a written statementRegards,
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Mr. [redacted]:   While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect.   Our installation did, in fact, follow normal (industry standard) guidelines and procedures. We clearly laid out what we were going to do...

before we did it. We then followed through per the work order that you agreed to. And you were happy when the work was completed.   As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation. In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all.   Root issues are one of the things our sales people and installers look for. First, because we understand the problems they can cause. Second, in all honesty, salespeople are motivated to sell as much as they can because they are commission based. Installers are also compensated if they see a need to sell root barriers. However, it would not be ethical for us to do any work that was not warranted. That’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time.   I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the green. That kind of thing happens and may be a cause for some of the problems you mentioned in your review.   To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfair. We do not control acts of nature.   With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformly. We have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them.   I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your green. We added sand and rolled the green to achieve this. There were no signs of any problems at that time and you did not mention any to us. You seemed to be very happy with the work we had done for you, and did not express any complaints.   Mr. [redacted], we do not wish to profit from your misfortune. Even though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused.   I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard.   Let us help you. Feel free to call me any time to discuss this matter. You have my number.   [redacted] One Putt Greens and Lawns

[redacted]Hello:We are One Putt Greens ad Lawns, ID#[redacted]. As last reported about this complaint, I arranged a meeting with Mr. [redacted], the complainant, for last Friday December 23. Following this meeting I decided it was in everyone's best interest not to litigate this issue and yesterday, December 29 I mailed to Mr. [redacted] a check for $1,500, the amount stated in his complaint.I attempted to file this report as a new reply to the complaint using the link provided in your last communication to me , but your system would not allow posting another response. I also logged in directly to your website and signed in looking for this complaint so I could add this information, but it said there were no reviews and no activity in the last 30 days. I am writing to you as I am not sure what to do next.Thank you,[redacted]

[redacted]:No, I did not take a guess as to what the amount should be, I wrote the check for $1,500 because this is the Disputed Amount in the Complaint you filed with the Revdex.com. You filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year.[redacted], this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com. Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Friday, December 23rd, Mr. [redacted] of One Putt Greens and Lawns came to my home to see the putting green his company installed.  The foreman of the installation job did not come; nor have I heard from him.   Mr. [redacted] was able to see the root damage and settling in the green.  Additionally, I showed him some of the actual large roots I had removed when I had the 18" root barrier recently installed; one root still had the actual nail from installer still stuck into the root.  I also showed him numerous photographs, 5x7s and 8x10s showing details of numerous large roots.  One photo showed the root just 2.5” below putting surface and another photograph showed that only a base fill of 2.5” was laid directly onto the large root.   I showed enlargements of the lawn area before the green was to be installed and that in accordance with the contract that not even 3” (contract minimum) of excavation was performed and that in some areas the base material laid right on top of large roots.  Mr. [redacted] commented that he couldn’t understand why his workers would do this as if they had recommended the root guard then they would have received additional commissions.  My thought is that the excavators were lazy and did not want to have to dig out all the roots.   I made sure that is clear that if Mr. [redacted] does agree to fix the green that it will have to be done properly.  I will watch to make sure it is completely removed, dirt and roots properly excavated, dirt properly compacted, base material added and properly compacted, before reinstalling the putting surface.   Mr. [redacted] said I would hear back from him this week.  Additionally, I am waiting to receive an estimate from another putting green installer who says he will only fix the green by a complete removal and disposal and installing the green to his standards.  The other installer said there is no way to reuse the putting turf again as the ends of the fibers have already been bent over.   I am hoping to avoid court but since I can prove that the green was not installed in accordance with the contract or normal installation guidelines and that the sub-contractors were not properly supervised to assure the work was completed properly; that One Putt Greens and Lawns will be held liable for the cost of building the green as contracted correctly even if that cost exceeds the original cost.  In other words if I have to go to court it will be for the cost submitted by another provider up to the limits of small claims court, $10,000.   Regards,
[redacted]

Mr. [redacted]: This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some time. He does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at 2 pm. [redacted]