Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RJD Capital, INC.DBA: OnePutt Greens and Lawns [redacted] Dear Mr***, Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly I too then had faith that One Putt Greens and Lawns would install my putting green correctlyYou sent me a check for $and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $to repairAs you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green To fix the green properly: 1) The current synthetic turf and base material needs to be removed2) Root removal and proper uniform excavation (3” minimum) is required If the roots are not removed the green will settle when the roots decompose3) Proper compaction of soil needs to be performed Currently the dirt has settled along the pool deck drains and the green surface has sunk in4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11)I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems They also say they have to completely remove all materials and start over Their price is very expensiveBasically, I do not believe $will cover the cost to repair the green I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the workIf you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work If Ricardo can do it properly for $then great for you; I believe that will be the least expensive option for you Your installer will have to follow the guidelines above and I will be there to inspect each section of progress We will also need to establish a deadline for the job to be complete I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed Please let me know no later than Friday, January 6th, if you are willing to fix the green properly Regards, [redacted]
Mr [redacted] : This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some timeHe does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at pm [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RJD Capital, INC.DBA: OnePutt Greens and Lawns [redacted] Dear Mr***, Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly I too then had faith that One Putt Greens and Lawns would install my putting green correctlyYou sent me a check for $and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $to repairAs you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green To fix the green properly: 1) The current synthetic turf and base material needs to be removed2) Root removal and proper uniform excavation (3” minimum) is required If the roots are not removed the green will settle when the roots decompose3) Proper compaction of soil needs to be performed Currently the dirt has settled along the pool deck drains and the green surface has sunk in4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11)I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems They also say they have to completely remove all materials and start over Their price is very expensiveBasically, I do not believe $will cover the cost to repair the green I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the workIf you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work If Ricardo can do it properly for $then great for you; I believe that will be the least expensive option for you Your installer will have to follow the guidelines above and I will be there to inspect each section of progress We will also need to establish a deadline for the job to be complete I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed Please let me know no later than Friday, January 6th, if you are willing to fix the green properly Regards, [redacted]
Mr [redacted] : This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some timeHe does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at pm [redacted] ***