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Japanese Auto Sales, Inc.

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Japanese Auto Sales, Inc. Reviews (4)

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To whom it may concern,I started running this store as of March 1st and this is the first time I have heard of this. I was not here when Mr. [redacted] purchased his car so I can't comment on what happen before March 1st 2017. The bank that financed this loan called and talked to me about this...

customer. The customer told them that they dropped the car off at the dealership and told the bank that they would not pay for the car and they could pick it up from us.  I looked into the deal itself and the customer got a great fair deal on the car. He also signed multiple times that the car was sold AS/IS.  As I stated early, I have been running this store since March 1st and the customer has not contacted me or stopped by the store that I know of.  ThanksMichael S[redacted]General ManagerJapanese Auto

Complaint: [redacted]
I am rejecting this response because: The finance company actually never said that, I have documented emailed with them, that I stated that the cart was returned to the dealership per the request of the owner, he told us to bring the car in and look for another car, because he wanted to make it right for us, we did that and also while we were there we filled out new applications to start the process, so where are those applications because no one ran them through any system because my credit has not been ran once by any financial institution, and I have called down to your office several times and talked with folks and they took my information and said someone will get back to me, and I believe I talked with you the first time about a week and a half after the car was brought down there, you told me on the phone that you just started there recently and took my information and said you would get back to me. Also by your previous general manager he verbally said that the front passenger door would be fixed but I couldnt get any to do it once you guys received the money from the bank, very poor customer service and it is no way to treat customers. And that same general manager told [redacted] who also is on the account with me, when she called about the engine making loud noises to go to the auto parts store and but some fluid and put in the engine oil and that would temporarily take away the noise because thats what he has done, so to me, that sounds like the dealership knew about a pre existing issue with the engine and never told us about it. And the price the car was sold to us for was fair but not for a car where the engine would need to be replaced or rebuild after 3 months of driving it. So you are false in saying it was a fair deal. The dealership knew about problems and never said anything, that is with holding information from the client just to get a deal and temporarily fixing a issue until you guys received a payment from the bank. I never said I wasnt responsible but I want the car lot to accept that they have and had very poor customer service and knowingly sold us a car with major problems and help fix this issue.
Sincerely,
[redacted]

Mr. [redacted]. Like I said you and I have not spoken of this issue or any other issue. The first time I heard about your car being dropped off at our dealership was when the finance company called looking for your car. As to your comments about what happened before I took over the store I already said I could not comment. If in fact we had spoke I believe you would of said that in your first response about the old manager and the new manager.  It seems to me that if the real issue was trying to get your car fixed you would have come in to the store a long time ago. I took over the store March 1st and it now May. The car was sold As/Is and I see no other information regarding any thing different.Sincerely, Michael S[redacted]General ManagerJapanese Auto

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Address: 4721 SE 82nd Ave, Portland, Oregon, United States, 97266-3019

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