Japanese Classics Reviews (%countItem)
Japanese Classics Rating
Address: 2602 Deepwater Terminal Road, Ampthill, Virginia, United States, 23234
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Bought a *** from this dealership and had it shipped to me. The pictures of the car looked great, BUT when you see the car in person you are disappointed. My car was a rust bucket, the gas tank was full of rust, the rubber trim is rotten all around, no spare tire, the suspension was shot, they told me the AC was working which is was not. They wouldn't replace the compressor after several calls to them. I could go on and on. Basically these people lie to you to sell you their cars. My advice to you, do not buy from them unless you drive to Richmond and inspect the car in person. I would not buy another one from this dealership, sorry customer service.
I purchased an old car, a ***, from Japanese Classics LLC, for $***. I flew from my home in *** on May 21 to drive the car home. It had no warranty. The car overheated and the head gasket failed. The mechanic who has the car said it seems that the cooling fan is frozen and the hoses are original to the car. Per a mechanic, the coolant was "very old and rusty".
The company's web site lists a "6-point dependability process" that includes number 3 of 6:
"KEEPING COOL: And unless it's already been done, we preemptively replace coolant components to satisfy faster, higher intensity US driving demands: Upper hoses, lower hoses, and sometimes fan motors and housing."
In conversations with the company I was told that it's impossible to change the hoses, etc. on the *** or so cars they sell a year and they don't do it. They defined "preemptively" to me as "if it needs it, like, for instance, a hole in the radiator". They told me the fluids were topped off.
I think the web page commitment is misleading and I had the right to assume that the cooling system had undergone the servicing as promised.
Thank you for taking the time to chat with me briefly today. As discussed here is our response to Mr. complaint. This vehicle was officially sold on 5/9/18. A partial payment of $*** was made on 5/7/18 as a deposit (see attached bank transaction) and final payment of $*** was made on 5/9/18 (see attached bank transaction). The paperwork was filled out and signed by Mr. on 5/7/18 (see attached Buyer's Order or "Bill of Sale" and Buyer's Guide) As you can see both of these documents state the vehicle was sold AS-IS with no expressed or implied warranty. The vehicle was picked up from our facility by Mr. on 5/21/18. He test drove the vehicle and personally inspected the vehicle prior to leaving our facility and taking possession. Mr. called us at 6:11pm on 5/21/18 and he informed us he was on Interstate 81 (which is full of high grade mountain roads) and the vehicle's engine stopped and he did not know why. We asked him to check the gauges and he reported that the temperature gauge was pegged on HOT. We asked him to check several items including the oil and coolant or any evidence of coolant leaking on the ground and give us a call back. Mr. called again at 6:21pm on 5/21/18 claiming he checked the oil and it was "bone dry" which later the mechanic told him it was not, and the oil was quite clean. During this phone call Mr. stated that he was having *** tow the vehicle to a mechanic. We offered to find a reputable mechanic near his location for him, and he agree'd that was a good idea. At 6:24pm on 5/21/18 we called Mr. back and gave him the information of a mechanic shop we trusted to work on a unique vehicle such as his ***. The shop was further than *** would cover, so Japanese Classics offered to pay half the tow bill so the vehicle would be at a trusted mechanic. Mr. agreed and the vehicle was towed to *** in ***, . Upon arrival Mr. called us at 8:22pm (we close at 7pm) on 5/21/18 and informed us he was going to get a hotel and see what the shop says in the morning. We did not receive a phone call from Mr. on 5/22/18. *** initial inspection of the vehicle revealed a blown headgasket. This typically happens when a vehicle is overheated while driving. The head gasket was blown to the point the engine would no longer build enough compression to start. This is indicative of being badly overheated for an extended period of time while driving. Mr. admitted in a phone conversation on 6/7/18 that even though he did notice the temperature gauge get hot while diring up a steep incline, he continued driving the vehicle and decided not to pull over. He only pulled over after the engine stopped running. Since the vehicle (which was inspected by Mr., the *** State Police Inspection Station, and our own technicians) was sold AS-IS and given the fact Mr. continued driving a vehicle which was over heating Japanese Classics is not responsible for ANY damages caused to the vehicle once in Mr. ownership. We do understand that buying a 25 - 30 year old vehicle can be a risk and do the very best job we can do to ensure our vehicles are in proper running condition when they leave our facility, which this vehicle was when it left. Any number of things can happen while driving an older vehicle and we have tried to be reasonable with Mr.. It is unfortunate it has come to this. Not only was the vehicle sold in AS-IS condition, Mr. is now asking for monies without having ANY documentation what-so-ever of the actual costs of repairs. ALL of his costs are his own "estimates" as *** has not given him any type of written repair estimate at this time (6/8/2018).
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject the company's explanation on several counts. The date of the final payment was incorrect but of little consequence. They are correct that I did drive the car in an overheated condition but their description as "he decided" not to pull over implies that I had little regard for the condition of the car. The reason I didn't notice the gauge on that hill is because I was in the midst of several semi trucks and my concentration was on driving. The continued driving might have contributed to the severity of the problem. But as we will see, the engine was badly compromised and likely to fail because of incomplete pre-sale service as promised. It was in a condition to quickly overheat and failThe company did not respond to the complaint that their web page made promises to "Keeping Cool: Unless it's already been done, we preemptively replace coolant system components to satisfy faster, higher intensity US driving conditions: Upper hoses, lower hoses, and sometimes fan motors and housing." Those are the conditions met on I-85 going uphill in the summer.They have since told me that any expectation by customers that they would replace hoses, etc. is wrong. Their definition of "preemptively replace" is "when it needs it, like, in the case of a hole in the radiator". Despite multiple degrees, I can't get that definition to work. They don't replace hoses,etc. even if it hadn't already been done unless it's broken. So there is no preparation for the recognized "faster, higher intensity US driving conditions". They have, after the complaint, heard from the mechanic that the previous owner put stop-leak in the radiator and it plugged many of the cooling paths through the engine. . They would have noticed the coolant was contaminated if they had pulled a hose to replace it per the preemptive replacement of the hoses.They have raised their offer from $*** (half of the tow bill) to $***. That offer is on hold until the mechanic quotes the cost of replacing the engine.***. ***
Regards